Customer Service Jobs in Yorkshire

Customer Service
England > Yorkshire

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 29 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 May 2024
Same period 2023 Same period 2022
Rank 24 67 35
Rank change year-on-year +43 -32 +39
Permanent jobs citing Customer Service 439 357 520
As % of all permanent jobs advertised in Yorkshire 7.24% 4.65% 7.14%
As % of the Processes & Methodologies category 8.87% 4.74% 7.65%
Number of salaries quoted 345 172 358
10th Percentile £23,100 £25,000 £22,000
25th Percentile £25,500 £26,250 £26,000
Median annual salary (50th Percentile) £30,500 £32,500 £37,500
Median % change year-on-year -6.15% -13.33% +36.36%
75th Percentile £45,000 £46,502 £55,000
90th Percentile £61,250 £61,835 £66,250
England median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% +2.74%

All Process and Methodology Skills
Yorkshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 4,947 7,525 6,801
As % of all permanent jobs advertised in Yorkshire 81.61% 97.96% 93.43%
Number of salaries quoted 3,767 3,389 4,413
10th Percentile £27,500 £31,250 £29,920
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £54,882 £50,979
Median % change year-on-year -8.90% +7.66% +7.32%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £80,000 £82,500 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in Yorkshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Customer Service in Yorkshire

Customer Service
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Customer Service in Yorkshire.

Salary trend for Customer Service in Yorkshire

Customer Service
Salary Histogram in Yorkshire

Salary distribution for jobs citing Customer Service in Yorkshire over the 6 months to 29 May 2024.

Salary histogram for Customer Service in Yorkshire

Customer Service
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Yorkshire region over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Yorkshire +55 194 £30,000 -3.23% 108
South Yorkshire +39 111 £32,000 -1.54% 67
North Yorkshire +19 81 £30,000 -33.33% 36
East Yorkshire +12 16 £30,000 -3.23% 11
Humberside - 6 £35,000 - 5
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (12.30%) Microsoft Exchange
2 41 (9.34%) SharePoint
3 8 (1.82%) IIS
4 4 (0.91%) Anypoint
4 4 (0.91%) Oracle SOA Suite
4 4 (0.91%) WebSphere
5 2 (0.46%) SAS
6 1 (0.23%) Apache
6 1 (0.23%) CMS
6 1 (0.23%) Confluence
6 1 (0.23%) Moodle
6 1 (0.23%) nginx
Applications
1 85 (19.36%) Microsoft Office
2 13 (2.96%) Microsoft Excel
3 6 (1.37%) LightWave 3D
4 3 (0.68%) Microsoft PowerPoint
4 3 (0.68%) Spreadsheet
5 1 (0.23%) Adobe Creative Suite
5 1 (0.23%) Adobe Illustrator
5 1 (0.23%) Microsoft Project
5 1 (0.23%) MS Visio
5 1 (0.23%) Photoshop
Business Applications
1 5 (1.14%) NetSuite
1 5 (1.14%) Sage 200
1 5 (1.14%) Sage 50
1 5 (1.14%) Sage CRM
2 3 (0.68%) Remedy ITSM
3 2 (0.46%) Dynamics CRM
3 2 (0.46%) Oracle ERP
3 2 (0.46%) Oracle Payables
3 2 (0.46%) Oracle Procure-to-Pay
Cloud Services
1 162 (36.90%) Microsoft 365
2 112 (25.51%) Azure
3 31 (7.06%) Entra ID
4 19 (4.33%) Power Automate
5 18 (4.10%) Dynamics 365
6 17 (3.87%) Power Platform
7 16 (3.64%) AWS
8 14 (3.19%) PowerApps
9 9 (2.05%) GCP
9 9 (2.05%) SaaS
10 8 (1.82%) Azure Logic Apps
11 7 (1.59%) Azure DevOps
12 6 (1.37%) Google Workspace
12 6 (1.37%) OpenShift
13 5 (1.14%) DigitalOcean
13 5 (1.14%) IaaS
14 4 (0.91%) PaaS
15 3 (0.68%) OneDrive
16 2 (0.46%) OCI
17 1 (0.23%) Azure Monitor
Communications & Networking
1 56 (12.76%) Firewall
2 32 (7.29%) TCP/IP
3 21 (4.78%) VPN
4 19 (4.33%) DNS
5 16 (3.64%) WAN
6 15 (3.42%) DHCP
6 15 (3.42%) LAN
6 15 (3.42%) Network Security
7 12 (2.73%) Internet
8 11 (2.51%) VLAN
8 11 (2.51%) WLAN
9 8 (1.82%) BGP
9 8 (1.82%) Broadband
9 8 (1.82%) MPLS
9 8 (1.82%) OSPF
10 5 (1.14%) NAS
10 5 (1.14%) NetScaler
10 5 (1.14%) SAN
10 5 (1.14%) Wi-Fi
11 4 (0.91%) Multicast
Database & Business Intelligence
1 17 (3.87%) SQL Server
2 15 (3.42%) Amazon RDS
2 15 (3.42%) Power BI
3 7 (1.59%) Azure SQL Database
4 5 (1.14%) SQL Server Integration Services
5 4 (0.91%) DB2
5 4 (0.91%) MySQL
5 4 (0.91%) SQL Server Analysis Services
5 4 (0.91%) SQL Server Reporting Services
6 3 (0.68%) Data Lake
6 3 (0.68%) Data Warehouse
6 3 (0.68%) NoSQL
7 2 (0.46%) Relational Database
8 1 (0.23%) MariaDB
8 1 (0.23%) MS Access
8 1 (0.23%) Oracle Database
8 1 (0.23%) Redis
Development Applications
1 6 (1.37%) IBM UrbanCode
2 5 (1.14%) Jasmine
2 5 (1.14%) JIRA
2 5 (1.14%) Karma Test Runner
3 3 (0.68%) Git
4 2 (0.46%) Subversion
General
1 269 (61.28%) Social Skills
2 115 (26.20%) Finance
3 58 (13.21%) Analytical Skills
4 50 (11.39%) Organisational Skills
5 39 (8.88%) Legal
6 19 (4.33%) Games
7 17 (3.87%) Banking
8 14 (3.19%) Law
8 14 (3.19%) Retail
9 13 (2.96%) Inclusion and Diversity
10 11 (2.51%) Manufacturing
11 10 (2.28%) Documentation Skills
11 10 (2.28%) Marketing
12 8 (1.82%) Presentation Skills
13 7 (1.59%) Telecoms
14 6 (1.37%) Advertising
14 6 (1.37%) Public Sector
15 4 (0.91%) Aerospace
15 4 (0.91%) Agriculture
16 3 (0.68%) Health Technology
Job Titles
1 93 (21.18%) Analyst
2 86 (19.59%) IT Support
3 53 (12.07%) Lead
4 44 (10.02%) Support Technician
5 42 (9.57%) IT Technician
6 39 (8.88%) Support Engineer
7 36 (8.20%) IT Support Technician
8 32 (7.29%) Team Leader
9 31 (7.06%) Service Analyst
9 31 (7.06%) Service Desk Analyst
10 26 (5.92%) Support Analyst
11 25 (5.69%) IT Analyst
12 21 (4.78%) 2nd Line Support
13 20 (4.56%) Governance Analyst
13 20 (4.56%) IT Engineer
13 20 (4.56%) Senior
14 19 (4.33%) Technical Leader
15 17 (3.87%) Developer
16 16 (3.64%) Architect
16 16 (3.64%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 13 (2.96%) .NET
2 9 (2.05%) CSS
2 9 (2.05%) JSON
3 8 (1.82%) ASP.NET
4 7 (1.59%) HTML
4 7 (1.59%) REST
4 7 (1.59%) Web Services
4 7 (1.59%) XML
5 6 (1.37%) React
6 5 (1.14%) AngularJS
6 5 (1.14%) RxJS
6 5 (1.14%) Sass
6 5 (1.14%) SOAP
6 5 (1.14%) XML Schema
7 4 (0.91%) GraphQL
7 4 (0.91%) Node.js
7 4 (0.91%) Oracle Fusion
8 3 (0.68%) OpenID
9 2 (0.46%) CakePHP
9 2 (0.46%) Software Packaging
Miscellaneous
1 25 (5.69%) Driving Licence
2 20 (4.56%) Public Cloud
2 20 (4.56%) Reinsurance
3 16 (3.64%) Onboarding
4 13 (2.96%) Management Information System
5 11 (2.51%) Self-Motivation
6 10 (2.28%) Data Centre
7 6 (1.37%) Smart Home
8 5 (1.14%) Private Cloud
9 4 (0.91%) Analytical Mindset
9 4 (0.91%) Client/Server
9 4 (0.91%) Clustering
9 4 (0.91%) Replication
10 3 (0.68%) Blockchain
10 3 (0.68%) Enterprise Software
10 3 (0.68%) Graphic Design
10 3 (0.68%) Mainframe
10 3 (0.68%) Renewable Energy
10 3 (0.68%) Wiki
11 2 (0.46%) Credit Risk
Operating Systems
1 141 (32.12%) Windows
2 72 (16.40%) Windows Server
3 52 (11.85%) Windows 10
4 26 (5.92%) Linux
5 23 (5.24%) Windows Server 2016
5 23 (5.24%) Windows Server 2019
6 18 (4.10%) Windows Server 2012
7 15 (3.42%) Mac OS
8 14 (3.19%) Android
9 13 (2.96%) Apple iOS
10 9 (2.05%) Windows 7
11 8 (1.82%) Unix
12 4 (0.91%) Windows Server 2008
13 3 (0.68%) CentOS
13 3 (0.68%) Red Hat Enterprise Linux
14 2 (0.46%) Windows 8
Processes & Methodologies
1 148 (33.71%) Problem-Solving
2 86 (19.59%) ITIL
3 50 (11.39%) Infrastructure Engineering
4 48 (10.93%) Customer Experience
5 43 (9.79%) Mentoring
6 38 (8.66%) Collaborative Working
7 37 (8.43%) Line Management
8 36 (8.20%) Service Management
9 31 (7.06%) Agile
9 31 (7.06%) Project Management
10 30 (6.83%) Coaching
11 28 (6.38%) Time Management
12 24 (5.47%) ITSM
13 23 (5.24%) Cybersecurity
14 20 (4.56%) Electronic Trading
14 20 (4.56%) Stakeholder Management
15 17 (3.87%) Continuous Improvement
15 17 (3.87%) DevOps
15 17 (3.87%) Incident Management
15 17 (3.87%) Problem Management
Programming Languages
1 44 (10.02%) SQL
2 18 (4.10%) PowerShell
3 15 (3.42%) C#
4 10 (2.28%) JavaScript
5 9 (2.05%) TypeScript
6 6 (1.37%) Groovy
6 6 (1.37%) T-SQL
6 6 (1.37%) VB.NET
7 5 (1.14%) Python
7 5 (1.14%) VB
7 5 (1.14%) VB6
8 4 (0.91%) PHP
9 2 (0.46%) Bash
9 2 (0.46%) Java
Qualifications
1 59 (13.44%) Degree
2 36 (8.20%) DBS Check
3 32 (7.29%) Microsoft Certification
4 14 (3.19%) Computer Science Degree
5 13 (2.96%) Security Cleared
6 12 (2.73%) Azure Certification
6 12 (2.73%) MCP
7 11 (2.51%) MCSE
8 9 (2.05%) A+ Certification
8 9 (2.05%) CCNA
8 9 (2.05%) Cisco Certification
8 9 (2.05%) HNC
9 7 (1.59%) HND
9 7 (1.59%) ITIL Foundation Certificate
10 6 (1.37%) ITIL Certification
11 5 (1.14%) CompTIA Security+
11 5 (1.14%) MCSA
11 5 (1.14%) PMI Certification
11 5 (1.14%) PMP
12 4 (0.91%) PhD
Quality Assurance & Compliance
1 49 (11.16%) SLA
2 10 (2.28%) ISO/IEC 27001
3 8 (1.82%) QA
4 6 (1.37%) Cyber Essentials
5 2 (0.46%) GDPR
5 2 (0.46%) NIST
6 1 (0.23%) ISO 9001
6 1 (0.23%) ISO/IEC 20000
6 1 (0.23%) SOC 2
System Software
1 98 (22.32%) Active Directory
2 45 (10.25%) Hyper-V
3 29 (6.61%) VMware Infrastructure
4 8 (1.82%) Virtual Machines
5 6 (1.37%) vSphere
6 5 (1.14%) Virtual Desktop
6 5 (1.14%) XenApp
6 5 (1.14%) XenDesktop
7 4 (0.91%) vCloud
8 2 (0.46%) VMware ESXi
8 2 (0.46%) VMware Server
8 2 (0.46%) VMware Workstation
9 1 (0.23%) Docker
9 1 (0.23%) Shibboleth
9 1 (0.23%) Varnish
Systems Management
1 48 (10.93%) Microsoft Intune
2 24 (5.47%) SCCM
3 10 (2.28%) FortiGate
4 7 (1.59%) Terraform
5 6 (1.37%) Ansible
5 6 (1.37%) Nagios
5 6 (1.37%) Progress Chef
6 5 (1.14%) Kubernetes
7 4 (0.91%) Failover Clustering
7 4 (0.91%) WSUS
8 3 (0.68%) Autotask
9 2 (0.46%) CSIRT
9 2 (0.46%) Host Intrusion Detection System
9 2 (0.46%) SmoothWall
10 1 (0.23%) yum
Vendors
1 149 (33.94%) Microsoft
2 64 (14.58%) VMware
3 36 (8.20%) Citrix
4 20 (4.56%) IBM
5 16 (3.64%) Cisco
6 14 (3.19%) Google
7 12 (2.73%) ServiceNow
8 11 (2.51%) Veeam
9 10 (2.28%) Remedy
10 9 (2.05%) CheckPoint
10 9 (2.05%) Oracle
11 8 (1.82%) Dell
12 6 (1.37%) Apple
12 6 (1.37%) Palo Alto
12 6 (1.37%) Sun
13 5 (1.14%) Aruba
13 5 (1.14%) Commvault
13 5 (1.14%) Freshdesk
13 5 (1.14%) Sage
13 5 (1.14%) Splunk