Customer Service Contracts in Macclesfield

Customer Service
Cheshire > Macclesfield

The following table provides summary statistics for contract job vacancies advertised in Macclesfield with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 30 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 23 - -
Rank change year-on-year - - -
Contract jobs citing Customer Service 9 0 0
As % of all contract jobs advertised in Macclesfield 8.91% - -
As % of the Processes & Methodologies category 9.18% - -
Number of daily rates quoted 4 0 0
10th Percentile £99 - -
25th Percentile £114 - -
Median daily rate (50th Percentile) £122 - -
75th Percentile £267 - -
90th Percentile £527 - -
Cheshire median daily rate £165 £215 £375
% change year-on-year -23.26% -42.67% +7.14%
Number of hourly rates quoted 5 0 0
10th Percentile £16.64 - -
25th Percentile £16.79 - -
Median hourly rate £17.72 - -
75th Percentile - - -
90th Percentile £17.75 - -
Cheshire median hourly rate £17.11 - £14.36
% change year-on-year - - -4.25%

All Process and Methodology Skills
Macclesfield

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Macclesfield with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 98 45 24
As % of all contract IT jobs advertised in Macclesfield 97.03% 97.83% 100.00%
Number of daily rates quoted 67 31 15
10th Percentile £405 £306 £300
25th Percentile £463 £410 £313
Median daily rate (50th Percentile) £513 £450 £375
Median % change year-on-year +13.89% +20.00% -25.00%
75th Percentile £550 £488 £521
90th Percentile £585 £500 £565
Cheshire median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% +2.27%
Number of hourly rates quoted 6 2 1
10th Percentile £16.67 £14.30 -
25th Percentile £17.02 £14.38 £56.25
Median hourly rate £17.72 £15.25 £57.50
Median % change year-on-year +16.20% -73.48% -
75th Percentile - £16.38 £58.75
90th Percentile £17.75 £16.60 -
Cheshire median hourly rate £26.66 £30.54 £23.50
% change year-on-year -12.70% +29.96% -22.79%

Customer Service
Job Vacancy Trend in Macclesfield

Job postings citing Customer Service as a proportion of all IT jobs advertised in Macclesfield.

Job vacancy trend for Customer Service in Macclesfield

Customer Service
Contractor Daily Rate Trend in Macclesfield

3-month moving average daily rate quoted in jobs citing Customer Service in Macclesfield.

Daily rate trend for Customer Service in Macclesfield

Customer Service
Daily Rate Histogram in Macclesfield

Daily rate distribution for jobs citing Customer Service in Macclesfield over the 6 months to 30 April 2024.

Daily rate histogram for Customer Service in Macclesfield

Customer Service
Contractor Hourly Rate Trend in Macclesfield

3-month moving average hourly rates quoted in jobs citing Customer Service in Macclesfield.

Hourly rate trend for Customer Service in Macclesfield

Customer Service
Co-occurring Skills and Capabilities in Macclesfield by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (66.67%) Microsoft Office
Cloud Services
1 7 (77.78%) Microsoft 365
1 7 (77.78%) OneDrive
Communications & Networking
1 1 (11.11%) VPN
General
1 6 (66.67%) Analytical Skills
2 5 (55.56%) Social Skills
3 3 (33.33%) Pharmaceutical
4 2 (22.22%) Presentation Skills
5 1 (11.11%) Finance
Job Titles
1 5 (55.56%) 2nd Line Engineer
2 4 (44.44%) 1st/2nd Line Support
2 4 (44.44%) 1st/2nd Line Support Engineer
2 4 (44.44%) 2nd Line Support
2 4 (44.44%) 2nd Line Support Engineer
2 4 (44.44%) Support Engineer
3 3 (33.33%) IT Engineer
4 2 (22.22%) 1st Line Engineer
4 2 (22.22%) 1st Line Support
4 2 (22.22%) 1st Line Support Engineer
4 2 (22.22%) 1st/2nd Line Desktop Support
4 2 (22.22%) 2nd Line Desktop Support
4 2 (22.22%) 2nd Line Desktop Support Engineer
4 2 (22.22%) Desktop Engineer
4 2 (22.22%) Desktop Support
4 2 (22.22%) Desktop Support Engineer
4 2 (22.22%) Senior
4 2 (22.22%) Senior IT Engineer
4 2 (22.22%) Windows Engineer
4 2 (22.22%) Windows Support Engineer
Miscellaneous
1 2 (22.22%) Management Information System
2 1 (11.11%) Social Media
Operating Systems
1 6 (66.67%) Apple iOS
1 6 (66.67%) Mac OS
1 6 (66.67%) Windows
1 6 (66.67%) Windows 10
Processes & Methodologies
1 7 (77.78%) Asset Management
1 7 (77.78%) Service Management
2 6 (66.67%) Customer Experience
2 6 (66.67%) Inventory Management
2 6 (66.67%) Software Deployment
3 4 (44.44%) Customer Requirements
4 2 (22.22%) Information Security
5 1 (11.11%) Agile
5 1 (11.11%) Business Case
5 1 (11.11%) Collaborative Working
5 1 (11.11%) Decision-Making
5 1 (11.11%) Digital Twin
5 1 (11.11%) Information Management
5 1 (11.11%) Line Management
5 1 (11.11%) Programme Management
5 1 (11.11%) Roadmaps
5 1 (11.11%) Stakeholder Management
5 1 (11.11%) Storytelling
5 1 (11.11%) Supply Chain Management
5 1 (11.11%) Use Case
Quality Assurance & Compliance
1 6 (66.67%) SLA
System Software
1 6 (66.67%) Active Directory
Systems Management
1 7 (77.78%) Microsoft Intune
2 6 (66.67%) SCCM
2 6 (66.67%) Systems Management Server (SMS)
Vendors
1 7 (77.78%) Microsoft
1 7 (77.78%) ServiceNow
2 6 (66.67%) Apple