The following table provides summary statistics for contract job vacancies advertised in Norwich with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 2 May 2024 with a comparison to the same period in the previous 2 years.
Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Norwich with a requirement for process or methodology skills.
Contract vacancies with a requirement for process or methodology skills
27
49
52
As % of all contract IT jobs advertised in Norwich
81.82%
83.05%
69.33%
Number of daily rates quoted
18
34
36
10th Percentile
£168
£121
£121
25th Percentile
£204
£159
£156
Median daily rate (50th Percentile)
£388
£230
£192
Median % change year-on-year
+68.48%
+19.54%
-56.02%
75th Percentile
£538
£400
£450
90th Percentile
-
£535
£554
Norfolk median daily rate
£363
£270
£190
% change year-on-year
+34.26%
+42.11%
-49.33%
Number of hourly rates quoted
8
7
5
10th Percentile
£12.53
£9.86
£13.73
25th Percentile
£14.09
£15.07
£15.00
Median hourly rate
£17.25
£21.01
£18.75
Median % change year-on-year
-17.90%
+12.05%
-
75th Percentile
£26.25
£22.26
£19.50
90th Percentile
£28.43
£26.36
£26.65
Norfolk median hourly rate
£15.63
£21.01
£18.88
% change year-on-year
-25.63%
+11.31%
-
Customer Service Job Vacancy Trend in Norwich
Job postings citing Customer Service as a proportion of all IT jobs advertised in Norwich.
Customer Service Contractor Daily Rate Trend in Norwich
3-month moving average daily rate quoted in jobs citing Customer Service in Norwich.
Customer Service Contractor Hourly Rate Trend in Norwich
3-month moving average hourly rates quoted in jobs citing Customer Service in Norwich.
Customer Service Top 13 Co-occurring Skills and Capabilities in Norwich
For the 6 months to 2 May 2024, contractor job vacancies citing Customer Service also mentioned the following skills and capabilities in order of popularity.
The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Norwich region with a requirement for Customer Service.
Customer Service Co-occurring Skills and Capabilities in Norwich by Category
The follow tables expand on the table above by listing co-occurrences grouped by category.
The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
