Customer Service Contracts in Telford

Customer Service
Shropshire > Telford

The following table provides summary statistics for contract job vacancies advertised in Telford with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 3 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 21 - 87
Rank change year-on-year - - -35
Contract jobs citing Customer Service 8 0 1
As % of all contract jobs advertised in Telford 6.56% - 0.20%
As % of the Processes & Methodologies category 10.26% - 0.20%
Number of daily rates quoted 2 0 0
Median daily rate (50th Percentile) £117 - -
Shropshire median daily rate £189 - £345
% change year-on-year - - +252.04%
Number of hourly rates quoted 6 0 0
Median hourly rate £10.42 - -
Shropshire median hourly rate £10.42 - -

All Process and Methodology Skills
Telford

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Telford with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 78 141 492
As % of all contract IT jobs advertised in Telford 63.93% 95.27% 98.60%
Number of daily rates quoted 50 114 386
10th Percentile £300 £411 £396
25th Percentile £352 £458 £432
Median daily rate (50th Percentile) £389 £539 £500
Median % change year-on-year -27.83% +7.80% +22.70%
75th Percentile £497 £540 £550
90th Percentile £519 £595 £600
Shropshire median daily rate £359 £538 £508
% change year-on-year -33.27% +6.01% +25.31%
Number of hourly rates quoted 7 1 0
10th Percentile - - -
25th Percentile - £52.50 -
Median hourly rate £10.42 £55.00 -
Median % change year-on-year -81.05% - -
75th Percentile - £57.50 -
90th Percentile £11.85 - -
Shropshire median hourly rate £10.42 £55.00 £17.50
% change year-on-year -81.05% +214.29% +34.62%

Customer Service
Job Vacancy Trend in Telford

Job postings citing Customer Service as a proportion of all IT jobs advertised in Telford.

Job vacancy trend for Customer Service in Telford

Customer Service
Contractor Daily Rate Trend in Telford

3-month moving average daily rate quoted in jobs citing Customer Service in Telford.

Daily rate trend for Customer Service in Telford

Customer Service
Contractor Hourly Rate Trend in Telford

3-month moving average hourly rates quoted in jobs citing Customer Service in Telford.

Hourly rate trend for Customer Service in Telford

Customer Service
Co-occurring Skills and Capabilities in Telford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (25.00%) Microsoft Excel
1 2 (25.00%) Microsoft Office
1 2 (25.00%) Microsoft PowerPoint
Cloud Services
1 2 (25.00%) Microsoft 365
1 2 (25.00%) OneDrive
1 2 (25.00%) Power Platform
Communications & Networking
1 2 (25.00%) VPN
1 2 (25.00%) Wi-Fi
General
1 8 (100.00%) Social Skills
2 2 (25.00%) Analytical Skills
Job Titles
1 2 (25.00%) Desktop Engineer
1 2 (25.00%) Junior
1 2 (25.00%) Junior Desktop Engineer
Miscellaneous
1 6 (75.00%) NHS
Operating Systems
1 2 (25.00%) Mac OS
1 2 (25.00%) Windows
1 2 (25.00%) Windows 10
Processes & Methodologies
1 2 (25.00%) Problem-Solving
1 2 (25.00%) Time Management
Qualifications
1 2 (25.00%) Degree
1 2 (25.00%) MCSE
1 2 (25.00%) Microsoft Certification
2 1 (12.50%) BPSS Clearance
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 2 (25.00%) Active Directory
Systems Management
1 2 (25.00%) SCCM
Vendors
1 2 (25.00%) Apple
1 2 (25.00%) Cisco
1 2 (25.00%) Microsoft
1 2 (25.00%) ServiceNow