2 of 2 1st Line Support Engineer Jobs in the East of England

Lolly is a digital commerce specialist supporting hospitality and retail SMEs across the UK. We are looking for a motivated 1st Line Customer Support Engineer to join our growing support team. This role focuses on providing first-class technical assistance … customers using Lolly EPOS solutions. Key Responsibilities: Provide technical support to customers via telephone, live chat, email, and remote access tools. Troubleshoot and resolve EPOS-related hardware and software issues. Carry out routine system checks and maintenance to ensure smooth operation. Log, manage, and take ownership of support ...

Support Engineer Salary: £25,000 per year + £2,000 in overtime Location: Cambridge – travel to customer sites required Hours: Monday to Friday, 8am–5pm, with occasional weekend work Our client is looking for an IT Support Engineer to visit customer sites … office servers. The role: Investigate and resolve IT problems on-site. Write clear reports and keep customers updated. Arrange any further repairs or support required. Keep equipment records up to date. What you’ll need: Good IT troubleshooting skills. Strong communication and customer service skills. An organised ...