5 of 5 1st Line Support Engineer Jobs in the East of England

1st Line Support Hybrid - London VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets. The successful 1st Line Support … within a MAC environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members as … the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line Customer Support in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT Support More ❯

First Line Support Engineer – King's Lynn (Hybrid, 2–3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King's Lynn. This is a great opportunity for … someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment. Our client are the UK's leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and … Manage starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We're Looking For Experience in laptop More ❯

Type : Full-time, On-site Salary : £24,000 - £28,000 (DOE) Company Type : Managed Service Provider (MSP) About the Role We're looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider (MSP), you'll … on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment. Key Responsibilities Provide 1st line technical support via phone, email, and remote tools Log, prioritise, and manage incidents and service requests through the helpdesk system Diagnose and resolve hardware … tickets, resolutions, and procedures Support desktop, laptop, and printer installations and configurations Deliver excellent customer service and maintain strong client relationships Skills & Experience Previous experience in a 1st line/helpdesk support role (ideally within an MSP) Good understanding of Windows 10/11, Microsoft 365, and Active Directory Familiarity with remote support More ❯

First Line Support Engineer - King's Lynn (Hybrid, 2-3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King's Lynn. This is a great opportunity for … someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment click apply for full job details More ❯

Job Details Type: Full-time, Permanent Salary: £24,000 - £28,000 per year Hours: Monday to Friday, 9:00 - 17:30 Location: Office-based 1st Line Systems Engineer - Customer-Focused IT Support (Office-Based) On behalf of our client, a growing managed IT and consultancy provider supporting organisations across East Anglia and London … we are seeking a friendly, proactive, and customer-centric 1st Line Systems Engineer to join their office-based support team. This is an excellent opportunity for someone who genuinely enjoys helping people, thrives on problem-solving over the phone, and brings a positive, service-led approach to every interaction. If you're confident … handling a high volume of support calls and take real pride in delivering exceptional customer care, our client would love to hear from you. What You'll Be Doing Act as the first point of contact for incoming support calls - a warm, professional telephone manner is essential. Deliver remote assistance using PSA and RMM tools to More ❯