1st Line Support Engineer
- Hiring Organisation
- IO Associates
- Location
- Berkshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £28,000
1st line Support Engineer Stoke-on-Trent, UK up to £28,000 pa DOE Active SC Clearance required iO Associates is looking for a 1st line Support Engineer to join a specialist provider of fully managed, high-security ICT services … calls, incidents, and service requests via the portal Log, track, and manage incidents using ITSM tools, ensuring accurate documentation and timely updates in line with SLAs Escalate issues to appropriate teams and line management, ensuring high-priority cases are handled effectively Maintain strong customer relationships, contribute ...