2 1st Line Support Jobs in Reading

Are you looking for your next step in your security cleared career? This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and … a highly secure site near Reading, hybrid working of 1 week in 4 is supported after onsite training is completed. Job summary: As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting … to 2nd line support. Essential skills/qualifications: Strong communication skills and customer service Active SC clearance Active Directory experience Prior first line support experience Benefits: Group personal pension - company will invest 3-6% of your salary Opportunity to gain DV clearance Life cover more »

Job summary A new opportunity for an experienced 1st line support Desk Technician to join a dynamic IT team and make a difference. In September 2017, NHS England recognised BHFT (Berkshire Healthcare NHS Foundation Trust) as one of the seven digitally advanced mental health trusts … your Continuing Professional Development portfolio, enabling you to extend your skills and ensure that you excel. Main duties of the job Proactively manage support requests from clients and supporting organisations within operational guidelines, as well as providing support and guidance to colleagues within the wider IT … department. This includes acting as the first point of contact for all IT support queries and providing ad-hoc advice to clients of all levels as appropriate. Responsible for the management of all Service Calls assigned to them through the Service Management system. Ensuring that the status and more »