5 of 5 1st Line Support Jobs in Scotland

1st Line Support Engineer North East Scotland area – Hybrid (1 day onsite, 4 days remote) Up to £28,000 DOE Role Overview We are seeking a 1st Line Support Engineer with experience in IT service desk environments to provide professional, customer-focused support. This role involves resolving technical issues, managing … high-quality IT services are delivered in line with SLAs. Key Responsibilities Act as the first point of contact for IT incidents, requests, and problems. Provide first-line support across hardware, software, applications, and networks. Monitor, track, and escalate tickets when required. Liaise with third-party suppliers where necessary. Maintain accurate service desk records … and ensure customer expectations are managed. Support service improvements through proactive problem management. Essential Experience & Skills 1–2 years’ IT support/service desk experience (MSP background desirable). Knowledge of ITIL practices. Microsoft Windows Server (2016–2022). Microsoft 365 (Email, SharePoint, OneDrive, Teams). Active Directory management. Windows 10/11 & Apple OS support. More ❯

1st Line IT Support/Helpdesk Engineer Location: Perth, Scotland Salary: £24,000 - £26,000 (Permanent, Full-Time, On-Site) Looking for a new challenge where you can learn, grow, and make a real difference Our client is a supportive and growing IT company based in Perth. They work with clients across Scotland, the UK … and internationally, and specialise in IT support and cyber security, but just as importantly, they care about people. Whether it is helping a client solve a tech issue or supporting one another through the day to day, they believe in teamwork, mutual respect, and building long term relationships. They are looking for a new IT Support … they run into technical trouble, helping them to solve problems and guiding them to the right solutions. You will also be learning as you go, with plenty of support from their experienced team. You do not need to be an expert. If you are comfortable with technology, enjoy helping people, and want to build a career in IT More ❯

IT Support Analyst – Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they’re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team … willingness to learn above all else.? What You’ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently Tech You’ll Work With Experience with the following technologies is a plus (but not essential): Microsoft More ❯

IT Support Analyst Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team … willingness to learn above all else. What You ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently ️ Tech You ll Work With Experience with the following technologies is a plus (but not essential): Microsoft More ❯

IT Support Analyst – Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in the heart of Edinburgh. As they continue to expand their client base across Scotland, they’re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team … willingness to learn above all else. ✨ What You’ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently ️ Tech You’ll Work With Experience with the following technologies is a plus (but not essential): Microsoft More ❯