1st Line Support Jobs in Scotland

First Line Support
UK > Scotland

The median First Line Support salary in Scotland is £26,637 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 255 206 220
Rank change year-on-year -49 +14 -30
Permanent jobs requiring a 1st Line Support 28 14 28
As % of all permanent jobs advertised in Scotland 0.42% 0.30% 0.48%
As % of the Job Titles category 0.43% 0.33% 0.50%
Number of salaries quoted 27 14 26
10th Percentile £21,000 £22,375 £17,500
25th Percentile £23,375 £22,531 £18,250
Median annual salary (50th Percentile) £26,637 £26,250 £19,625
Median % change year-on-year +1.47% +33.76% -1.88%
75th Percentile £28,750 £41,250 £22,500
90th Percentile - £45,700 £25,938
UK median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +7.87%

All Permanent IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 6,525 4,238 5,555
% of permanent jobs with a recognized job title 96.88% 90.06% 96.17%
Number of salaries quoted 2,619 2,303 2,990
10th Percentile £27,950 £31,569 £28,750
25th Percentile £40,000 £41,250 £39,000
Median annual salary (50th Percentile) £52,500 £57,000 £52,500
Median % change year-on-year -7.89% +8.57% +10.53%
75th Percentile £65,000 £72,500 £66,250
90th Percentile £80,000 £85,000 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support
Job Vacancy Trend in Scotland

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for 1st Line Support in Scotland

1st Line Support
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing 1st Line Support in Scotland.

Salary trend for 1st Line Support in Scotland

1st Line Support
Salary Histogram in Scotland

Salary distribution for jobs citing 1st Line Support in Scotland over the 6 months to 5 May 2024.

Salary histogram for 1st Line Support in Scotland

1st Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Scotland region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +40 12 £24,000 -36.00% 4
Glasgow -100 7 £27,500 +20.88% 2
Stirling - 4 £26,637 -
East Ayrshire - 2 £24,500 -
Scottish Borders - 2 £23,000 -
Renfrewshire - 1 - -
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 5 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring 1st Line Support in the job title.

1 18 (64.29%) Customer Service
2 17 (60.71%) Social Skills
2 17 (60.71%) Windows
3 11 (39.29%) Microsoft 365
4 10 (35.71%) Organisational Skills
5 9 (32.14%) Microsoft
6 8 (28.57%) Active Directory
7 7 (25.00%) Azure
7 7 (25.00%) Problem-Solving
8 5 (17.86%) SharePoint
9 4 (14.29%) Microsoft Intune
9 4 (14.29%) Games
9 4 (14.29%) Microsoft Exchange
9 4 (14.29%) Entra ID
10 3 (10.71%) Driving Licence
10 3 (10.71%) Windows Server
10 3 (10.71%) Inclusion and Diversity
10 3 (10.71%) Unix
10 3 (10.71%) Apple
11 2 (7.14%) Microsoft Office
11 2 (7.14%) DNS
11 2 (7.14%) Firewall
11 2 (7.14%) Telecoms
11 2 (7.14%) TP-LINK
11 2 (7.14%) Windows 10
11 2 (7.14%) pfSense
12 1 (3.57%) OneDrive
12 1 (3.57%) Server Building
12 1 (3.57%) Collaborative Working
12 1 (3.57%) Windows Server 2016

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (17.86%) SharePoint
2 4 (14.29%) Microsoft Exchange
Applications
1 2 (7.14%) Microsoft Office
Cloud Services
1 11 (39.29%) Microsoft 365
2 7 (25.00%) Azure
3 4 (14.29%) Entra ID
4 1 (3.57%) OneDrive
Communications & Networking
1 2 (7.14%) DNS
1 2 (7.14%) Firewall
2 1 (3.57%) Network Security
2 1 (3.57%) VoIP
Development Applications
1 1 (3.57%) JIRA
General
1 17 (60.71%) Social Skills
2 10 (35.71%) Organisational Skills
3 4 (14.29%) Games
4 3 (10.71%) Inclusion and Diversity
5 2 (7.14%) Telecoms
Miscellaneous
1 3 (10.71%) Driving Licence
Operating Systems
1 17 (60.71%) Windows
2 3 (10.71%) Unix
2 3 (10.71%) Windows Server
3 2 (7.14%) Windows 10
4 1 (3.57%) Windows 7
4 1 (3.57%) Windows 8
4 1 (3.57%) Windows Server 2008
4 1 (3.57%) Windows Server 2016
Processes & Methodologies
1 18 (64.29%) Customer Service
2 7 (25.00%) Problem-Solving
3 1 (3.57%) Business Intelligence
3 1 (3.57%) Collaborative Working
3 1 (3.57%) Server Building
3 1 (3.57%) Supplier Management
System Software
1 8 (28.57%) Active Directory
2 2 (7.14%) pfSense
Systems Management
1 4 (14.29%) Microsoft Intune
Vendors
1 9 (32.14%) Microsoft
2 3 (10.71%) Apple
3 2 (7.14%) TP-LINK