Jobs 1 to 2 of 2

1st / 2nd Line Support Analyst

Tamworth -
Jumar Solutions
Service Desk Analyst is required to provide 1st and 2nd Line Support for a growing company who are located in Tamworth in the West Midlands. Working as part of a support team who provide 1st Line and 2nd Line support to a customer base. Key Skills & Background. You should have...
Salary: Dependent upon experience
Posted: 25 days ago

2nd Line Support Analyst

Birmingham, West Midlands (County) -
Main duties of the job: To record all customer contact within the SAP system or Query Log system as appropriate Ability to provide a positive service desk experience Contribute to a ‘call avoidance’ target of 20% Monitor queues for quality and content Ensure all calls are fixed or passed to...
Salary: From £21,000 to £25,000 per annum
Posted: 8 days ago