with architecture, procurement, and finance teams to ensure accurate cloud cost management and license compliance across AWS, Azure, and on-prem environments. Lead integration of Flexera with other ITSM, CMDB, and monitoring tools (e.g., ServiceNow, Azure DevOps, Splunk). Define and implement governance frameworks and operational processes to support ITAM maturity and continuous improvement. Provide mentoring and technical guidance to More ❯
SDLC or Agile methodologies, ensuring on-time, within-budget delivery. -Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity. -Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities. -Ensure platform performance, data quality, and compliance with security standards. -Lead special projects and workstreams within the ecosystem to drive business More ❯
with the Agile software delivery lifecycle. Strong communication and stakeholder engagement skills, able to translate technical concepts for non-technical audiences. Familiarity with Now Create Familiarity with CSDM, and CMDB best practices. Demonstrable strategic thinking and project management skills. Desirable: ITIL and/or TOGAF qualification. Experience designing integrations using Integration Hub, Mid Server, REST, SOAP, JSON, LDAP, JDBC, or More ❯
a match? 5+ years' experience in IT governance, ITSM/process design, or IT risk & compliance roles experience implementing IT processes and governance structures (incident, change, release, asset/CMDB, etc.) experience supporting audits and remediation activities experience in change management is a nice to have experience in agile environments is a nice to have knowledge of ITIL practices and More ❯
analytical support for incident and problem management, assisting with the identification and resolution of asset-related issues. Required Skills & Qualifications: Proficient with asset management software tools such as ServiceNow, CMDB, or similar enterprise solutions. Understanding of asset lifecycle management processes, including procurement, deployment, tracking, maintenance, and decommissioning of IT and OT assets. Knowledge of industry standards and regulatory requirements related More ❯
Warwick, Warwickshire, West Midlands, United Kingdom
Infoplus Technologies UK Ltd
ions, methodology work products and formal written deliverables covering area(s) of expertise. ? Design, develop, and maintain custom code for all ServiceNow modules ? Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) ? Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications ? Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct More ❯
be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating ConfigurationManagement Database. Collecting leaver equipment and updating ConfigurationManagementDatabase and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems More ❯
WC2R, Holborn, Greater London, Fleet Street, United Kingdom
Ricoh
be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating ConfigurationManagement Database. Collecting leaver equipment and updating ConfigurationManagementDatabase and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems More ❯
City of London, London, United Kingdom Hybrid / WFH Options
La Fosse
schedule of change and release calendar, communicating clearly with all stakeholders. Drive process improvements and automation within the Change Management framework. Collaborate with Configuration and Incident Managers to ensure CMDB accuracy and minimal service disruption. Produce and maintain change documentation, reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a More ❯
schedule of change and release calendar, communicating clearly with all stakeholders. Drive process improvements and automation within the Change Management framework. Collaborate with Configuration and Incident Managers to ensure CMDB accuracy and minimal service disruption. Produce and maintain change documentation, reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a More ❯
london, south east england, united kingdom Hybrid / WFH Options
La Fosse
schedule of change and release calendar, communicating clearly with all stakeholders. Drive process improvements and automation within the Change Management framework. Collaborate with Configuration and Incident Managers to ensure CMDB accuracy and minimal service disruption. Produce and maintain change documentation, reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a More ❯
slough, south east england, united kingdom Hybrid / WFH Options
La Fosse
schedule of change and release calendar, communicating clearly with all stakeholders. Drive process improvements and automation within the Change Management framework. Collaborate with Configuration and Incident Managers to ensure CMDB accuracy and minimal service disruption. Produce and maintain change documentation, reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a More ❯
ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct More ❯
Warwick, Warwickshire, West Midlands, United Kingdom
Adroit People Ltd
ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct More ❯
stakeholders * Handle escalations with professionalism, ensuring timely resolution and high satisfaction levels * Identify risks to service continuity and implement mitigation strategies to maintain operational stability * Maintain accurate configuration records (CMDB), service catalogues and internal knowledge bases * Support IT service integration during mergers and acquisitions, ensuring alignment with business objectives and minimal disruption Requirements: * Experience working in IT service delivery within More ❯
infrastructure and Microsoft Azure/Entra/O365 Network infrastructure and VoIP systems. Mobile device and telephony management. Knowledge of IT infrastructure, Cloud Services and SaaS. ITIL framework and CMDB practices. Excellent communication skills, able to explain technical issues to non-technical users. Proficiency in ticketing systems and collaboration tools. Experience working in a national or global organisation preferred. Willingness More ❯
infrastructure and Microsoft Azure/Entra/O365 Network infrastructure and VoIP systems. Mobile device and telephony management. Knowledge of IT infrastructure, Cloud Services and SaaS. ITIL framework and CMDB practices. Excellent communication skills, able to explain technical issues to non-technical users. Proficiency in ticketing systems and collaboration tools. Experience working in a national or global organisation preferred. Willingness More ❯
infrastructure and Microsoft Azure/Entra/O365 Network infrastructure and VoIP systems. Mobile device and telephony management. Knowledge of IT infrastructure, Cloud Services and SaaS. ITIL framework and CMDB practices. Excellent communication skills, able to explain technical issues to non-technical users. Proficiency in ticketing systems and collaboration tools. Experience working in a national or global organisation preferred. Willingness More ❯
as a Top Employer in the Netherlands, Europe and globally by the Top Employers Institute. For more information, visit Key responsibilities ITOM: End-to-end implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) CMDBManagement: CMDB design, architecture and implementations with understanding of ServiceNow CMDB model and extensions Hands-on development … creation, configuration and customization of patterns, Discovery Schedules, probes, sensors and Event rules ITSM: Implement ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow Integration: Integrating ServiceNow with other CMDB tools and enterprise monitoring systems App Engine: Custom module implementations Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting Identify opportunities for process automation and optimization … data models, integrations, workflows, and UI experiences across ITSM and ITOM modules Implementation Lead and govern technical implementations across ITOM (Discovery, Service Mapping, Visibility), ITSM (Incident, Problem, Change, Request, CMDB), and CSM (Case Management, Entitlements, Contracts) Ensure delivery aligns with defined architecture and standards Provide oversight on ServiceNow configuration, customization, and integrations Collaborate with geographically diverse teams (offshore) to deliver More ❯
remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (24+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯
intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯
intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯
development. Support implementation planning, deployment, and ongoing optimisation of the platform. Skills & Experience Required Extensive hands-on experience with ServiceNow platform architecture and module configuration (particularly ITSM, Service Desk, CMDB, and workflows). Proven track record designing and implementing enterprise ServiceNow solutions. Strong understanding of ServiceNow scripting (JavaScript, Glide API), integrations (REST/SOAP), and data model. Excellent stakeholder engagement More ❯
