a Service Asset and ConfigurationManagement Analyst, you will play a crucial role in ensuring the accuracy and integrity of our ConfigurationManagementDatabase (CMDB) within the Atlassian platform as well as the source systems. You will collaborate with various teams, to manage and optimize our CMDB, enhancing our overall … ownership, complex service delivery, and IT asset management. Strong leadership, communication, and attention to detail are also key to success in this role. Responsibilities: CMDBConfiguration: Maintain and configure the CMDB schema to align with the company's IT infrastructure, services, and assets. Use Discovery to automatically discover and map … future challenges, ensuring operational effectiveness Skills and Experience Experience working within IT in an Asset Management capacity. Experience administering and managing a CMDB (ConfigurationManagementDatabase) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets. more »
this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there ConfigurationManagementDatabase (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and optimisation of the CMDB … several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDBConfiguration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and assets. Use Discovery to automatically discover and … insights to support decision-making, resource allocation, and improvement initiatives based on CMDB data. Skills and Experience Experience administering and managing a CMDB (ConfigurationManagementDatabase) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets. more »
in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you more »
ServiceNow Proficient in ServiceNow architecture and development practices Expertise in JavaScript, JSON, APIs, SSO, and Azure Familiarity with core ServiceNow modules: ITSM, ITOM, CSM, CMDB, Change, Incident, Problem Management, HAM, and SAM Advanced skills in implementing ServiceNow solutions Strong analytical, problem-solving, and troubleshooting skills Required certifications: ServiceNow Certified System more »
Infrastructure groups in region. Follow and promote change control processes to ensure compliance and protect service. Follow asset management processes in region and improve CMDB accuracy. Document and control Standard Operating Procedure (SOP's) for IT processes. Promote and demonstrate an Automation First thinking. Deliver best fit use cases for more »
service support teams to ensure any potential CI’s are correctly identified and managed through a quality release management deployment programme. Ensure that the CMDB is updated with release updates when a Change is implemented. Work with wider shared services teams (NOC, Major Incident, Change, Problem, etc) in implementation of more »
Rugby, England, United Kingdom Hybrid / WFH Options
Qualient Technology Solutions UK Limited
Application, and Infrastructure groups in region. and promote change control processes to ensure compliance and protect service. asset management processes in region and improve CMDB accuracy. and control Standard Operating Procedure (SOP’s) for IT processes. and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation. with more »
product management Automation/Orchestration and Process Optimization ITIL expérience (certifications a plus) Expert Knowledge in one or more of the following ITSM technologies: CMDB, Discovery, and Service Mapping Event and Knowledge Management Tools Service Catalogs and Request Portals Product orientation, prior formal leadership experience with exceptional communication, interpersonal skills more »
product management Automation/Orchestration and Process Optimization ITIL expérience (certifications a plus) Expert Knowledge in one or more of the following ITSM technologies: CMDB, Discovery, and Service Mapping Event and Knowledge Management Tools Service Catalogs and Request Portals Product orientation, prior formal leadership experience with exceptional communication, interpersonal skills more »
product management Automation/Orchestration and Process Optimization ITIL expérience (certifications a plus) Expert Knowledge in one or more of the following ITSM technologies: CMDB, Discovery, and Service Mapping Event and Knowledge Management Tools Service Catalogs and Request Portals Product orientation, prior formal leadership experience with exceptional communication, interpersonal skills more »
product management Automation/Orchestration and Process Optimization ITIL expérience (certifications a plus) Expert Knowledge in one or more of the following ITSM technologies: CMDB, Discovery, and Service Mapping Event and Knowledge Management Tools Service Catalogs and Request Portals Product orientation, prior formal leadership experience with exceptional communication, interpersonal skills more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
and integrations based on business needs. Customise ServiceNow workflows, forms, UI pages, and scripts using JavaScript, HTML, CSS, and Jelly. Configure and maintain ServiceNow CMDB, including discovery and integration with third-party data sources. Develop and maintain ServiceNow reports, dashboards, and analytics to monitor system performance and usage. Perform ServiceNow more »
that MyIT provides a cohesive platform for use across UKPN's service management processes (such as Incident, Problem, Change, ConfigurationManagement) Accountable for the CMDB as the escalation point for any issues related to the ConfigurationManagement process, Discovery and the CMDB. DUTIES AND RESPONSIBILITIES OF THE WIDER SERVICE ASSURANCE more »
Manchester, North West, United Kingdom Hybrid / WFH Options
INFUSED SOLUTIONS LIMITED
ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing and testing updates and new releases Collaborating with business users to refine business requirements and workflows, and translating them into technical specifications Configuring and more »
knowledge of ITIL Framework and ITIL v4. Thorough knowledge of IT service management principles, procedures, and optimal methodologies Strong experience with ITIL Tools and CMDB Expertise in Service Integration & Management Operating Models. Experience managing IT Outsourced Suppliers Experience with and understanding of IT technical infrastructure, services, and/or architecture. more »
request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that ICT infrastructure ConfigurationManagement Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. more »
Application, and Infrastructure groups in region. and promote change control processes to ensure compliance and protect service. asset management processes in region and improve CMDB accuracy. and control Standard Operating Procedure (SOP’s) for IT processes. and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation. with more »
that support requirements have been met. Ensured that services being handed over into operations have the necessary artefacts (KB articles, CI entries in the CMDB) produced to enable them to be supported and developed post transition to live/production environment. Worked with the IT Services operational teams to understand more »
implementation of solutions. This role will allow extensive ServiceNow training and upskilling. Our client is looking for someone who possesses experience in ITOM/CMDB/Discovery work. Essential skills for this role include ITIL processes, Developing solutions with ServiceNow. Core Responsibilities: * Developing complex solutions, carry out impact assessments to more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Experis
similar role. Familiarity with helpdesk ticketing systems (ITSM tools). ITIL Foundation qualified. Good all-round knowledge of IT Applications/Infrastructure. Experience of CMDB Data modelling and reporting. Strong customer service orientation, good communication, teamwork, and interpersonal skills. Attention to detail and the ability to manage multiple priorities and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
tools are important - experience of ServiceNow or HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of CMDB Data modelling and reporting Strong customer service orientation, good communication, teamwork, and interpersonal skills Attention to detail and the ability to manage multiple priorities and more »
years' experience supporting Public Sector accounts 5 years' experience designing and implementing ITAM processes and policies supporting the lifecycle 3 years' experience with CMDB tools and integrations such as ServiceNow. An Industry recognized certification such as Certified Hardware Asset Manager ITIL v3/4 Foundations certification Must live within a more »
AWS) STIG compliance and POA&M and vulnerability management Knowledge of the complex environment involving shared IC networks and multiple security enclaves Knowledge of CMDB and Service+ Original Posting Date: 2024-04-30 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain more »
AWS) STIG compliance and POA&M and vulnerability management Knowledge of the complex environment involving shared IC networks and multiple security enclaves Knowledge of CMDB and Service+ Original Posting Date: 2024-04-30 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain more »
AWS) STIG compliance and POA&M and vulnerability management Knowledge of the complex environment involving shared IC networks and multiple security enclaves Knowledge of CMDB and Service+ Original Posting Date: 2024-04-30 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain more »