analyze needs, define requirements, and translate business goals into actionable technical solutions. Lead special projects and workstreams that enhance platform capabilities, automation, and ROI. Partner with ITOM, ITAM, and CMDB teams to enhance discovery, automation, and asset management. Ensure platform security, compliance, and performance while maintaining architectural and documentation integrity. Consult with internal teams on API integrations (REST, SOAP, JSON More ❯
and experience with commonly integrated third-party technologies. 5+ years of experience in developing system architecture, design principles, and impacts. 5+ years of experience supporting IT related data integrity (CMDB, HAM, SAM etc.) 5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.) 5+ years of technical leadership experience driving change/solutions. HOW TO STAND More ❯
driving change/solutions. Ability to work in a high growth, fast paced environment Excellent understanding of system architecture, design principles, and impacts Experience supporting IT related data integrity (CMDB, HAM, SAM etc.) Excellent technical leadership skills and initiative to take on additional responsibilities. Excellent written and oral communication skills to deliver technical solutions simply and succinctly Experience with the More ❯
design, including creation of custom widgets, forms, and portals. Solid understanding of JavaScript, HTML, CSS, and ServiceNow scripting components. Experience with ServiceNow integrations (REST, SOAP, APIs). Familiarity with CMDB, Discovery, and Event Management. Strong analytical, problem-solving, and communication skills Preferred Qualifications:ServiceNow Certified System Administrator (CSA) or Developer certification. Experience in the telecommunications domain. Knowledge of Agile/ More ❯
SDLC or Agile methodologies, ensuring on-time, within-budget delivery. -Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity. -Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities. -Ensure platform performance, data quality, and compliance with security standards. -Lead special projects and workstreams within the ecosystem to drive business More ❯
with the Agile software delivery lifecycle. Strong communication and stakeholder engagement skills, able to translate technical concepts for non-technical audiences. Familiarity with Now Create Familiarity with CSDM, and CMDB best practices. Demonstrable strategic thinking and project management skills. Desirable: ITIL and/or TOGAF qualification. Experience designing integrations using Integration Hub, Mid Server, REST, SOAP, JSON, LDAP, JDBC, or More ❯
analytical support for incident and problem management, assisting with the identification and resolution of asset-related issues. Required Skills & Qualifications: Proficient with asset management software tools such as ServiceNow, CMDB, or similar enterprise solutions. Understanding of asset lifecycle management processes, including procurement, deployment, tracking, maintenance, and decommissioning of IT and OT assets. Knowledge of industry standards and regulatory requirements related More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid/Remote Options
Atrium Workforce Solutions Ltd
banking or financial services sector (highly desirable). Strong technical expertise in ServiceNow configuration, customisation, scripting (JavaScript, Glide), and workflow design. Experience with modules such as ITSM , ITOM , or CMDB . Solid understanding of ServiceNow architecture and best practices. Experience with ServiceNow integrations using REST/SOAP APIs and other integration tools. Strong knowledge of Agile methodologies and experience working More ❯
Science, Engineering, or related field. 8+ years of experience in software development, with 2+ years in a lead or senior role. Proven experience with ServiceNow development (Workflows, Catalogs, IntegrationHub, CMDB, etc. Strong knowledge of JavaScript (ES6+) and ServiceNow scripting APIs. Solid understanding of DevOps principles, including containerization (Docker), CI/CD tools (e.g., Jenkins, GitHub Actions), and Infrastructure as Code. More ❯
be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating ConfigurationManagement Database. Collecting leaver equipment and updating ConfigurationManagementDatabase and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems More ❯
WC2R, Holborn, Greater London, Fleet Street, United Kingdom
Ricoh
be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating ConfigurationManagement Database. Collecting leaver equipment and updating ConfigurationManagementDatabase and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems More ❯
the V&A. Proactively monitor the V&A Network and work with suppliers to ensure robust and stable network provision across all sites. Confident configurationmanagement capability to ensure CMDB is kept up to date and supplier engagement to ensure incidents and problems are resolved in a timely manner and brining different suppliers together to resolve issues with minimal business More ❯
ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct More ❯
tools. • Experience with Vancouver release. • Experience with BACCM. • Hands on experience building and using APIs in the ServiceNow platform. • Experience with RDBMS tools, data modeling, and CSDM. • Experience with CMDB, Discovery, Orchestration, Service Mapping tools in ServiceNow platform. • Experience with Asset Management, Event Management, Scoped Applications, Performance Analytics. • Prior experience with integrating ServiceNow to other applications and ability to adapt More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid/Remote Options
Atrium Workforce Solutions Ltd
as a Project Manager delivering banking or financial services sector projects , ideally ServiceNow projects (implementation, upgrade, or enhancement) Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CMDB ideally Excellent project planning, delivery, and stakeholder management skills. Experience managing Agile or hybrid delivery frameworks. Strong communication, reporting, and leadership skills - able to influence and engage senior stakeholders. Experience More ❯
infrastructure and Microsoft Azure/Entra/O365 Network infrastructure and VoIP systems. Mobile device and telephony management. Knowledge of IT infrastructure, Cloud Services and SaaS. ITIL framework and CMDB practices. Excellent communication skills, able to explain technical issues to non-technical users. Proficiency in ticketing systems and collaboration tools. Experience working in a national or global organisation preferred. Willingness More ❯
as a Top Employer in the Netherlands, Europe and globally by the Top Employers Institute. For more information, visit Key responsibilities ITOM: End-to-end implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) CMDBManagement: CMDB design, architecture and implementations with understanding of ServiceNow CMDB model and extensions Hands-on development … creation, configuration and customization of patterns, Discovery Schedules, probes, sensors and Event rules ITSM: Implement ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow Integration: Integrating ServiceNow with other CMDB tools and enterprise monitoring systems App Engine: Custom module implementations Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting Identify opportunities for process automation and optimization … data models, integrations, workflows, and UI experiences across ITSM and ITOM modules Implementation Lead and govern technical implementations across ITOM (Discovery, Service Mapping, Visibility), ITSM (Incident, Problem, Change, Request, CMDB), and CSM (Case Management, Entitlements, Contracts) Ensure delivery aligns with defined architecture and standards Provide oversight on ServiceNow configuration, customization, and integrations Collaborate with geographically diverse teams (offshore) to deliver More ❯
remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (24+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯
intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯
intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯
ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct More ❯
