2 Client Onboarding Jobs in Aberdeen

new and existing client projects, ensuring they have a seamless experience from the moment they sign up for our services. Key Responsibilities Customer Onboarding Develop and implement an effective customer onboarding strategy that ensures new customers have a positive and seamless experience. Ensure the team … and manage the technical customer support team, providing guidance, training, and support as needed. Manage and implement an on-call rota for the customer onboarding and support team. Establish and maintain KPIs and metrics to measure the success of the onboarding and support processes. Identify areas … and support processes and work with relevant teams to implement changes. Stay up-to-date on industry trends and best practices in customer onboarding and support. Collaborate with other departments, such as sales and engineering, to ensure a cohesive customer experience. Work with clients to understand their more »

in and day out. The role The Implementation Manager will oversee the deployment and roll out of an increasing volume of new and existing client projects using the standard methodology to ensure consistent delivery across all of them. This is a permanent role based in Aberdeen but with involvement … on call, out of hours support rota Desired Skills & Experience At least 3 years' experience in an Implementation/Digital Project management or Onboarding role in a SaaS business Emergency response experience preferable but not essential Experience with Atlassian Jira/Confluence, or a similar technology Experience working … You are an independent and quick thinker and can work as part of a team Experience working in a startup or small environment Strong client facing experience Financial management experience - strong financial acumen and understanding of budgets and controls in a commercial environment Understanding of Waterfall and Agile methodologies more »