2 of 2 Conflict Resolution Jobs in South Wales

focuses on delivering exceptional internal IT support for employees, ensuring seamless technology operations across our global teams. The IT Helpdesk Supervisor will oversee the resolution of technical issues for employees, ensuring adherence to SLAs and maintaining high user satisfaction. This role supervises the second-line support team, liaises with … workflows and procedures in a global hybrid environment. Responsibilities Team & Vendor Management: Supervise and mentor the second-line IT support team, ensuring efficient ticket resolution and adherence to SLAs. Collaborate with the outsources first-line support provider to maintain service quality, troubleshoot gaps, and align processes. Escalate critical issues ...

teamwork mindset' to work with cross-functional teams. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Tenacious in problem solving and conflict resolution. Desired Qualifications Degree in related business function or technical discipline (Business Information Systems, Computer Science), or equivalent education. 5+ years of experience ...