I.T Service Delivery Manager
- Hiring Organisation
- Frossell Recruitment
- Location
- Cambridgeshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,000 per annum
customers receive a reliable and responsive service. Acting as a key point of coordination across multiple teams, you will drive service excellence, continuous improvement and operational resilience. Key Responsibilities: Lead service operations during shift, ensuring seamless 24x7 service coverage Take ownership of major incidents, acting as escalation … improvements Maintain business continuity and ensure contingency plans are followed during shift Support and lead team members, fostering a culture of accountability, collaboration and continuous improvement Communicate clearly with customers regarding service updates, planned works, and outages Identify and implement service improvement initiatives Skills & Experience ...