1 to 25 of 43 Customer Engagement Jobs in the South East

online sales and presence. This role requires an analytical mindset, a deep understanding of e-commerce platforms, and a passion for driving growth and customer satisfaction. This role requires a blend of marketing knowledge, strategic thinking, leadership skills and commercial acumen to navigate the complexities of the wellness, fitness … commerce opportunities and technologies to stay ahead of the competition. Website Management: Manage and optimize the company's e-commerce website, ensuring a seamless customer experience. Collaborate with the IT team to implement website updates, enhancements, and troubleshooting. Digital Marketing: Plan and execute digital marketing campaigns to drive traffic … increase conversion rates, and improve customer engagement. Monitor and analyze website analytics, sales metrics, and customer data to optimize marketing strategies. Inventory and Product Management: Coordinate with the supply chain and inventory teams to ensure accurate product listings, availability, and pricing. Work closely with product teams to launch more »

CE) c.£70,000 + benefits Remote working with occasional travel to Hertfordshire Permanent Role Overview: Lead the implementation of D365 CE [Sales, Marketing, Customer Service] Ensure solution compliance to service and technical standards Manage a team of junior developers, leading their development and training workshops Required Skills: Experience … in implementing or supporting Dynamics 365 Customer Engagement required. Experience in Microsoft enterprise cloud technologies such as Dynamics 365 (in particular, Customer Engagement and Finance & Operations), Office 365, Microsoft Azure. Knowledge using .NET, .NET Core, and C# Experience working in an Agile/Scrum development environment. more »

days holiday Excellent progression Free parking Hybrid working 3 days in the office Role: Providing technical support and troubleshooting assistance for Dynamics 365 Customer Engagement (CE) and Finance & Operations (FP&O) solutions. Serving as the go-to expert for all technical inquiries related to Dynamics 365, offering timely … in Computer Science, Information Technology or similar Previous experience in providing technical support and assistance for Microsoft Dynamics 365 Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (FP&O) would be beneficial. This is a hybrid position where you are in the office 3 days more »

performance-based logistics The position will give you the opportunity to lead new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader defence supply chain community. In this position you will be responsible generating revenue from license and … IFS business partnerships as well as new relationships. Prepare, update and own the Key Account Strategy Own the end to end sales process from customer engagement, understating the customer needs, customer buying process to owning the RFI/RFP process Overall responsibility for customer satisfaction … performance-based logistics The position will give you the opportunity to direct new sales opportunities within and manage existing complex engagements within the client customer as well as developing relationships within the broader Indian defence supply chain community. more »

enhancing the sales team's operational efficiency by providing comprehensive administrative and support services, enabling them to focus more intently on sales activities and customer engagement. This role aims to streamline sales processes, support customer interactions, and facilitate market research and data management. NOTE: this is a hybrid … How you will contribute Sales Administration : Oversee CRM updates, sales reporting, and maintenance of sales records to ensure accuracy and up-to-date information. Customer Engagement Support : Assist in organizing meetings, preparing materials, and managing follow-ups with potential and existing customers to enhance engagement and satisfaction. … inquiries, providing initial information and support to potential customers. Efficiency Improvement : Reduce administrative burdens on sales representatives, allowing for increased focus on sales and customer relationships. Enhanced Customer Experience : Provide organised support for more effective customer interactions, ensuring that inquiries are handled efficiently and professionally, leading to more »

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Embark … costs & utilization · Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies · Lead on business and customer product review, ensuring improvements and customer retention · Support customer and business Integration and system test phases, to ensure contractual completions and ongoing … customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed and business effective timely more »

selling and closing new business to net new customers with high potential. The Enterprise Sales Account Manger brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate IFS products. We are looking for a dynamic, self-motivated senior sales … in new and existing customers and leverage to drive strategy through organisation. Trusted advisor - Establishes strong management and CXO relationships based on knowledge of customer requirements and commitment to value and existing knowledge of Enterprise SW solutions. Builds a foundation on which to harvest future business opportunities and accurate … account information and coaching. Customer Acumen - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting more »

rapidly growing Edtech company. Working closely with one of the co-founders, you will be encouraged to enhance and grow your skills in a customer support role. You will be responsible for all aspects of customer support, including producing support material, developing systems, and leading training sessions for … on user experience you will be instrumental in the ongoing development of our platform. Using our bespoke platform, you will be working alongside our Customer Success Manager to support our customers to get all the benefits our software brings. You will be supporting teachers and school leaders to set … navigating our platform and providing advice on how to use our trackers to identify ways of raising student achievement. As well as analysing teachers engagement in the platform, ensuring your targeted schools continue to resubscribe and ensuring new customers have a smooth onboarding experience. Responsibilities And Tasks Reports to more »

an experienced Senior Dynamics CRM/D365CE developer looking for a new challenge? This end user company are going through a large Dynamics 365 Customer Engagement implementation, focusing on Field Service, Customer Service and Omnichannel, and requires a Lead Developer to take charge of their suite of more »

and increasing business development for future business. Key Responsibilities Deliver the sales targets, margin enhancement and profit projections within the realms of the UK customer base by ensuring product mix, pricing, standardisation and NPD Be the focal point for the management of relationship with its customers, ensuring the relationship … Key Account Plans and management of major customers Liaise with plants and customers about medium- and long-term sales forecasting, including the responsibility for customer forecast accuracy and management of slow-moving stock Management of customer complaints in close liaison with plant teams, ensuring effective and proactive communication … and resolution Management of various customer projects both with the customer and internally within the company Produce monthly sales reports and date on time in full Responsible for pursuing overdue accounts to ensure due diligence regarding working capitol Develop positive, proactive relationships across internal department Foster new customer more »

The chosen Technical Architect will join the CRM tech team and be responsible for complex changes and supplier assurance, covering business as usual for Customer Identity Access Management (CIAM), the Customer Data Platform (CDP), and the Customer Engagement Platform (CEP). Role responsibilities: Accountable for publishing more »

are achieved and performance maximised. Proactively work with the Commercial Leadership Team, to develop the strategic vision & direction into a consolidated, 80:20 prioritised, customer driven, product portfolio roadmap. Ensuring that priority NPI, product extension and product sustaining projects are appropriately resourced, planned and financed from within the commercial … the Business Unit (BU) proactively contributes to the maintenance of - and evolution - of the company’s ethics, business compliance, quality and regulatory requirements. Drive customer engagement across the business, ensuring that the voice of the customer is a constant consideration within the business unit functions. Ensure the … BU maintains a high level of market understanding through analysis of relevant reports, market research, competitor analysis, surveys and customer visits. Work with the Commercial Director and Finance Business Partner to manage the individual BU P&L and deliver sustainable profitable growth. Develop and execute annual BU financial plans more »

Executive Aylesbury/Hybrid (2 days per week onsite) Up to £28,000 Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and … regular performance reviews and analysis of loyalty programmes, providing actionable insights and recommendations to optimize programme effectiveness and ROI. Proactively monitor client usage and engagement with our platform, identifying opportunities for improvement and providing ongoing support and guidance. Prepare and deliver client presentations, reports, and proposals, demonstrating the value … proactively identifying opportunities for programme enhancements and driving continuous improvement. Ideally, your skills and experience will include: Minimum of 1 years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company. An understanding of loyalty programmes and customer engagement more »

be required to support the UK Intelligence & Security Campaign. The successful candidate will support the business in pursuing and successfully delivering a number of customer engagement opportunities and internal activities. The successful candidate will have experience of working within the National Security (Home Office, UKIC, Policing, NCA), and … working with customers and suppliers to better ascertain their problem space and identify how and where Systems Engineering can be implemented to meet the customer’s needs. The successful candidate will be expected to have a customer centric mind set, but take an active interest in developing an … a strong plus Location(s) The role will be 100% site based at the Leidos UK Farnborough facility, some travel may be required to customer site or other Leidos offices depending on engagement/business need. Local arrangements can be agreed with the portfolio director or delegate. What more »

be required to support the UK Intelligence & Security Campaign. The successful candidate will support the business in pursuing and successfully delivering a number of customer engagement opportunities and internal activities. The successful candidate will have experience of working within the National Security (Home Office, UKIC, Policing, NCA), and … will lead the coordination of the Integrated Test, Evaluation, and Acceptance (ITEA) and Assurance activities. The successful candidate will be expected to have a customer centric mind set, but take an active interest in developing an understanding of wider capabilities across the organisation, which would enable reach back from … the customer community where beneficial to the customer. Responsibilities could include: Coordinate the Integration, Test and Acceptance activities for the project, including the production of strategies, plans and associated acceptance artefacts. Prepare test specifications (manual and automated) and conduct test execution and reporting activities Ensure that the projects acceptance more »

and success of the business. If you are someone who is confident with the full support process through to 3rd line and can be customer facing with confidence, then this could be for you: The company: With plans for growth this year, they are looking to expand their team … with the wider team effectively What will you need to apply: Experience with 1st/2nd/3rd line support Strong knowledge on D365 Customer Engagement and Power Platform Confident being customer facing Previously dealt with small change requests Partner experience desirable What do they offer in more »

driving sales success by providing technical expertise and support throughout the pre-sales process. You will collaborate closely with the sales team to understand customer requirements, propose solutions, and demonstrate the value of our client's products and services. Your deep understanding of network security technologies, coupled with strong … security, and more. Stay updated on the latest features, capabilities, and industry trends. Pre-Sales Support: Work closely with the sales team to understand customer needs and objectives. Develop tailored solutions and presentations to address specific customer requirements. Solution Design: Design comprehensive security architectures that leverage Fortinet products … to address customer challenges and achieve their security goals. Collaborate with the sales team and customers to refine and finalize solution designs. Product Demonstrations: Conduct engaging and informative product demonstrations to showcase the capabilities of Fortinet's solutions. Highlight key features, functionalities, and benefits to effectively communicate value propositions. more »

Effectively manage and advance client support requests, maintaining meticulous documentation of issues and solutions within our helpdesk system. Problem Resolution: Conduct thorough analyses of customer issues to pinpoint root causes and devise effective solutions. Client Engagement: Keep clients informed regarding issue statuses and promptly escalate high-priority problems … efficiency. A keen eye for detail. Knowledge and Experience: You should bring experience and proficiency in the following areas: Business Applications: Dynamics 365 (Sales, Customer Engagement, Operations, Talent). Productivity Suite: Office 365, Teams, SharePoint, OneNote, Excel. Power Platform: Power BI, Flow, PowerApps, Common Data Service. Key Systems more »

systems to D365 ERP and related platforms. resources across a matrix-managed environment to ensure timely delivery spanning data migration, conversion, integration. improve the customer service provided to the business, with clear communication and collectively developing business relationships, focusing on common goals. with operational managers and staff in a … a related computer science degree) with MS D365 F&O and MS Data Management tools/processes. in implementing Microsoft Dynamics solutions, covering both Customer Engagement and Finance & Operations domains. more »

Senior Systems Engineer - Inside IR35 - DOORS - Integration - Software Systems - Hybrid - 2 days WFH This role applies systems engineering processes and skills to systematically convert customer requirements into total systems solutions that acknowledge technical, schedule and cost constraints. Responsible for systems planning, system and lower level requirements development, system design … support for project risk management activities. Essential Job Duties and Responsibilities: Requirements analysis, capture and decomposition on large integration projects. This will naturally involve customer engagement/workshops and provide/manage compliancy status with all internal/external stakeholders Technical leadership and responsibility in the analysis and … cost-effective system solutions, to agreed timescales and budgets and to a high standard of engineering Create, analyses and document solutions traceable to the customer, business and solution requirements in accordance with processes and system engineering methodologies. This involves generating system architecture designs, functional designs, interfaces specifications, statements of more »

join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies, fast pacing tech environment, and market-leading products and … and collect feedback for escalations Deliver innovation and any form of new technologies to support product improvement and operation at best potential for driving customer engagement and satisfaction Drive and engage Subsidiaries for information and feedback on field operations, product support activities across all channels, and raise, consolidate … and share to key partners potential recommendations and action plans to improve the efficiency and effectiveness, as an overview approach to customer satisfaction Contribute on the weekly conference calls with Subs and the annual VD group Workshops by participating on ideation, presentation files, minutes and actions follow up, in more »

Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a Customer Service Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and integrator partners. In this pivotal role, the … possess a proven track record in the payment, retail, or hospitality industry, with a focus on EMV, PCI, and Security. This role demands a customer-centric approach, paired with the ability to communicate complex technical concepts to developers and non-technical stakeholders alike. Responsibilities include acting as the primary … the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of backend more »

As the CRM Lead, you will be responsible for developing and implementing effective CRM programs to enhance customer satisfaction, build loyalty, and drive overall business performance. Additionally, you will play a crucial role in generating actionable insights from data to inform strategic decision-making across Homebase. Working hours … depending upon experience) plus bonus earning potential. Key Responsibilities: CRM Strategy & Plan: Build strong relationships with the CRM agency and insight partners. Analyse customer behavior, preferences, and trends to inform marketing and sales strategies. Provide regular reports and dashboards to senior management, highlighting key performance indicators and actionable recommendations … personality to life and reinforces our brand's credentials. Marketing Campaigns & Trading: Develop and execute comprehensive CRM strategies with our delivery partner to enhance customer engagement, retention, and satisfaction. Collaborate with cross-functional teams, including commercial and other marketing channels, to align CRM initiatives with overall business goals. more »

large-scale technical debt. We are now looking to take this one step further, leveraging newly established engineering capabilities to help Elanco deliver on customer needs faster than ever before. This role is part of our new enterprise platform engineering team with a specific focus on generative AI capability … well as operational engineering teams. Daily/Monthly Responsibilities Operations responsibility for our technical product set and related cloud automation products including technical expertise, customer engagement and strong operational process governance. Help work with distributed teams across the business on how to consume AI capabilities. Help land changes more »

large-scale technical debt. We are now looking to take this one step further, leveraging newly established engineering capabilities to help Elanco deliver on customer needs faster than ever before. This role is part of our new enterprise platform engineering team with a specific focus on generative AI capability … well as operational engineering teams. Daily/Monthly Responsibilities Operations responsibility for our technical product set and related cloud automation products including technical expertise, customer engagement and strong operational process governance. Help work with distributed teams across the business on how to consume AI/ML capabilities. Help more »