13 Customer Engagement Jobs in Yorkshire

Customer Journey Manager Salary up to £46,000 depending on experience Hybrid Working – 2 days in office, Leeds. Contract - Permanent position Working Hours – Monday – Thursday 8.30am-5pm Friday 8.30am-4.30pm. Purpose of the job: Define and shape the customer journey strategy across all touch points, platforms and systems … Create a seamless and consistent customer journey at every stage and touchpoint of the customer lifecycle. Own, monitor and measure the end-to-end customer proposition, experience and performance of our customer journey Understand the customer's needs, preferences, and behaviours, and using this information … improve the customer experience and drive customer loyalty and satisfaction. Main Responsibilities: Develop comprehensive customer journey maps to understand and document the end-to-end customer experience Identify key touch points and moments of truth throughout the customer lifecycle Responsible for the end-to-end more »

R&D lead. Research Delivery Support: Assist in the delivery of research projects to meet grant objectives, ensuring projects are executed efficiently and effectively. Customer Engagement Assistance: Coordinate bug tracking, issue resolution, and collaboration efforts to support customer engagement with the innovation lab. This may involve more »

Company Overview: SPG have been approached by a leading financial services organisation, to hire them a Solutions Architect to work within the Customer Channels Domain. This domain is responsible for all customer facing channels such as: Mobile App, Website etc as well as the customer engagement telephony solutions. About this role: Working within the Customer Channels Domain, you will be instrumental in designing and implementing technology solutions to help the business achieve it's strategic goals. Collaborating closely with Technical Product Owners, Business Leads, and other Architects, you will design fit-for-purpose technical … standards, emphasizing security and reliability. Develop balanced and pragmatic designs that cater to future business needs while maintaining current products. Lead architecture within the Customer Channels Domain, covering customer-facing channels, test, and robotics automation. Enable Omni Channel capabilities, focusing on integration patterns and API approaches. Collaborate with more »

and drive the product vision, strategy, and roadmap for our loan management applications, aligning with company goals and market trends. Conduct market research, gather customer feedback, and analyze industry trends to inform product direction and priorities. Feature Prioritization and Development: Work closely with engineering, design, and other stakeholders to … prioritize features and enhancements based on customer needs, market demand, and business impact. Translate customer requirements into clear user stories and product requirements for development teams. Collaboration with Marketing: Partner with the marketing team to develop compelling product messaging and collateral that effectively communicates the value proposition of … our loan management solutions. Contribute to marketing campaigns, sales enablement materials, and go-to-market strategies to drive product adoption and market penetration. Customer Engagement and Feedback: Engage with customers through interviews, surveys, and feedback sessions to understand their pain points, challenges, and opportunities. Advocate for customer more »

Account Manager (AM) Location: A-SAFE Focus: Technology and Services Region/Location: EMEA/UK Overview: Are you skilled at maximising Customer Lifetime Value (CLV), boosting Annual and Monthly Recurring Revenue (ARR & MRR), reducing attrition, and enhancing adoption? Do you have a talent for thriving in diverse networking … environments to maximise customer engagement and growth outcomes? As a Technology Account Manager at A-SAFE, your primary responsibility is to nurture the growth and expansion of A-SAFE’s industrial IoT (IIoT) safety and productivity solutions. This role is centred around expanding sales following a handoff point … biggest brands and busiest industrial facilities. Our global presence spans the Americas, EMEA and APAC, with 16 sales locations and a team of 500 customer-facing colleagues. Our extensive network reflects our deep understanding of diverse market needs and our ability to respond effectively to various customer requirements. more »

be at the heart of business-critical projects and play a key role in one of the largest Microsoft Dynamics 365 Finance & Operations and Customer Engagement transformation programmes in Europe, working to replace several heritage systems globally. On offer is the chance for development both within the project more »

Public Sector Account Manager This role is predominantly a customer facing sales role, responsible for deep relationship development to deliver margin growth within a number of strategic accounts, as well as adding net new customers. Sales • Identify & proactively maximise opportunities for sales growth. • Deliver sales to achieve targets. • Work … with and through the relevant specialist sales resources to develop new and existing lines of business. • Allocate relevant focus and time to each customer and opportunity to deliver against the sales target. • Ensure all actions from customer communication and meetings are distributed to the relevant personnel and are … responsible for the outputs in a timely and efficient manner. • Increase customer engagement through spend frequency. Person Specification: • Knowledge of value-based sales processes and how they are applied in practice. • A good understanding of the Public Sector market influences and trends, and the competitive landscape. • Expertise to more »

products for the home. This role will be responsible for developing and implementing comprehensive marketing strategies to drive sales, enhance brand awareness, and improve customer engagement across stores, the website, Amazon, eBay and B2B customers. With a salary of up to £40,000 DOE, this is a brilliant … marketing, and online advertising. Collaborate with the store management team to drive foot traffic and sales through effective in-store promotions and events. Analyse customer data and market trends to identify opportunities for growth and optimisation. Manage marketing budgets effectively, ensuring maximum ROI for all marketing activities. About you more »

you a dynamic go-getter with a passion for marketing? Do you dream of diving into the world of digital advertising, content creation, and customer engagement? Look no further we're on the hunt for a driven Multi-Channel Marketing Apprentice to kick-start their dream career! The … headfirst into the exciting world of marketing. You'll work closely with their seasoned marketing team to develop and execute innovative strategies that drive engagement, boost brand awareness, and ultimately increase sales. In this role, youll work towards your Multi Channel Marketing Level 3 apprenticeship, delivered by our expert … for online marketing initiatives, including Facebook and email campaigns. Designing leaflets for offline marketing efforts, ensuring a cohesive brand message. Providing timely responses to customer queries through their app and social platforms. Conducting campaign analysis to glean insights and support future marketing endeavors. Assisting in planning and executing promotional more »

and innovation. They are looking to recruit an experienced Dialler Manager. You will be responsible for all communication platforms and involved in researching emerging customer engagement technologies. Key skills and experience: 3+ years as a Dialler Manager Experienced working in a call centre environment Experienced in analysing large more »

talented Technical Product Manager to manage and lead a number of different areas and projects within the organisation. What we are looking for? Supporting customer engagement with our innovation lab to drive things forward in terms of figuring out our market fit for our products and services Knowledge more »

them to deliver quality solutions. The Modern Workplace Consultant will be responsible for delivering projects focused on Teams, SharePoint Online and OneDrive for Business. Customer engagements will include Intranets, file server and SharePoint On-premises migrations, collaboration and document management solutions and bespoke business solutions built using the entire … be working in a boutique consultancy, specialising in Microsoft Collaboration sand Power Platform solutions. You’ll be working with a diverse and ever-growing customer base, delivering world-class solutions that support digital transformation. You’ll work closely with customers throughout the project lifecycle, from Proof of Concept through … things Microsoft Collaboration. Proven organisational, communication and client-facing skills are essential, as is the ability to think on your feet and adapt to customer needs, based on updates to Microsoft’s technology roadmap. You’ll be a natural problem solver, analytical, inquisitive and have a desire to keep more »

to support, guide and help at every stage. As you gain experience and knowledge, we will help you grow your certifications and experience delivering customer solutions. You will be working with some of the best people in the industry who are there to help and support you on your … We want our Lead Salesforce Consultants to be ‘hands-on’ when necessary and be able to provide overall leadership when required, comfortable leading on customer engagements, acting as the main interface between the customer and team as well as the ability to deliver excellent communication within the team more »