25 Customer Experience Jobs in Berkshire

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job Summary Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day to day execution, capacity … management, consistent response/structures, and streamlined support Responsibilities Data center operations Drive strategic planning and priorities for datacenter Customer and Facilities Management operations Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity , availability, budget) Oversee on the ground incident response, problem resolution, and change management … to support Equinix customer experience Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination Establish and track safety measures to ensure safety of frontline resources Ensure consistent Customer, vendor and staff experience and on-the-ground response more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

to be. Bring us your best. We’ll make your best better. About the role... We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of … Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every … within POR to assist and delight our customers. Duties & Responsibilities Act as first point of contact for POR customers (Phone, email, chat) Respond to customer requests for assistance Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards Provide more »

are part of the BUUK Infrastructure Group, are looking for a Product Owner who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. You will be driving the vision and roadmap for our AWS hosted domestic energy … data to identify areas for improvement. Work with internal stakeholders to promote identified changes About you Degree in a STEM subject or equivalent commercial experience Strong experience of implementing and maintaining Scrum processes, and of defining, developing and bringing customer-facing digital products to market Knowledge of … with good stakeholder management Ability to speak and relay information to a non-technical audience, whilst understanding technical challenges and how they influence the customer experience Ability to formulate and conduct primary and secondary research including the use of analytics tools to identify and prioritise enhancements What can more »

Reading - Couple days on site a week Salary + Car : £70 - 90k Benefits: Bonus, 31 days holiday a year (+ Bank Hols), Health etc... Experience required • Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. • Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. • Will be passionate about the use of data and insight to make informed more »

effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate Investigate, process and document application defects passed to … the Application Support team Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of progress Investigate, document and present to the Team Leader process improvements that enhance the customer experience You will be responsible for your own personal development plan which must include … both product/technical knowledge as well as soft skill development Requirements: Thorough knowledge of Agresso (Unit4 ERP) Finance. Any experience with Logistics, PCB or HR/Payroll would be desirable Experience of supporting multiple clients would be advantageous Strong communication skills and fluent in English (verbal and more »

BASIC QUALIFICATIONS Bachelors degree (or working towards a bachelors degree) Advanced proficiency in written and verbal English and local language Relevant experience in performing data analysis DESCRIPTION When you join Amazon as a Shift Manager, youll gain experience leading a large and diverse team to make sure your … team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life Youll work shifts and be based at one of our … of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … or staffing supplier, or issues that require the involvement of senior Magnit resources. • Manager Magnit Direct contractors What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated … to approach situations from an analytical mindset to generate a logical conclusion; • Exposure to billing processes in a MSP environment will be a plus • Experience with VMS Fieldglass will be beneficial • Strong MS Office Suite (specifically Excel, Outlook, Word and PowerPoint) and Web-based resources; • Bachelor’s degree in more »

and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product … team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/updates … processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within more »

award-winning tech & services company, who provide software, data, and Call Centre services to global companies. This is a fantastic opportunity for an outgoing, customer-focused individual. THE ROLE: As an Account Manager, you will be responsible for providing a fantastic customer experience, providing 1st line support … to new and existing clients. • Setting up new customer accounts, providing support via telephone and email. • First point of contact for clients, providing support on a broad range of queries, including application set up, device configuration. • Managing and developing existing accounts. • Providing 1:1 training to new end users … Ensuring queries are handled and resolved in a timely and professional manner. YOU: • Educated to a degree level • Previous experience in a business environment. • Fantastic communicator, focusing on providing the highest level of client satisfaction. • Relish the challenge of working with major brands and technology clients. • An outgoing personality more »

award-winning tech & services company, who provide software, data, and Call Centre services to global companies. This is a fantastic opportunity for an outgoing, customer-focused individual. THE ROLE: As an Account Manager, you will be responsible for providing a fantastic customer experience, providing 1st line support … to new and existing clients. * Setting up new customer accounts, providing support via telephone and email. * First point of contact for clients, providing support on a broad range of queries, including application set up, device configuration. * Managing and developing existing accounts. * Providing 1:1 training to new end users. … Ensuring queries are handled and resolved in a timely and professional manner. YOU: * Educated to a degree level * Previous experience in a business environment. * Fantastic communicator, focusing on providing the highest level of client satisfaction. * Relish the challenge of working with major brands and technology clients. * An outgoing personality more »

award-winning tech & services company, who provide software, data, and Call Centre services to global companies. This is a fantastic opportunity for an outgoing, customer-focused individual. THE ROLE: As an Account Manager, you will be responsible for providing a fantastic customer experience, providing 1st line support … to new and existing clients. * Setting up new customer accounts, providing support via telephone and email. * First point of contact for clients, providing support on a broad range of queries, including application set up, device configuration. * Managing and developing existing accounts. * Providing 1:1 training to new end users. … Ensuring queries are handled and resolved in a timely and professional manner. YOU: * Educated to a degree level * Previous experience in a business environment. * Fantastic communicator, focusing on providing the highest level of client satisfaction. * Relish the challenge of working with major brands and technology clients. * An outgoing personality more »

in Boston, Grantham, Louth and Scunthorpe Lincolnshire. The family ethos is a core value to us and we strive to be the best in customer service. Scroll down to read more about our award-winning customer service. Managing Director Darren Bradford has driven & overseen the growth of the … took a huge step by opening our second Kia dealership in Louth, Lincolnshire. This has also been a great success and won the Kia Customer Experience Award in its first eligible year. In February 2021 Drayton Motors acquired the Victor Wood site, based in Grantham, which has gone more »

a talented and established Account Manager to join our global sales team. The Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding our clientsproduct and future … minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities of the role. Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline … processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within more »

and established Enterprise Account Manager to join our global sales team. The Enterprise Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product and … minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities of the role Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline … processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within more »

services, committed to empowering organisations with cutting-edge technology to achieve their strategic goals. With a focus on driving business growth and delivering exceptional customer experiences, Ultima offers a dynamic and collaborative work environment where talented professionals can thrive and succeed. Role Overview: Ultima is seeking a results-oriented … and experienced New Business Development Manager to join our team in Reading. This role is ideal for individuals with a minimum of 12 months' experience in selling IT or telecommunications solutions, who are passionate about driving new business growth and expanding our client base. As a New Business Development … trends, competitive developments, and emerging technologies, providing valuable insights and recommendations to clients to support their strategic IT decisions. Qualifications: Minimum of 12 months' experience in IT or telecommunications sales, with a proven track record of driving new business acquisition and exceeding sales targets. Bachelor's degree in Business more »

UK for the Central region What you'll Do As BDR for Central you will have responsibility for helping your prospects re-imagine their customer experiences using Adobe solutions & in the process crafting new sales opportunities for your Account Managers (AMs). You will be the driving force for … built across territories Providing closed-loop feedback to BDR organization to ensure continuous process optimisations. What you need to succeed 1/2+ years’ experience in Sales/Business Development with knowledge of SaaS applications Fluent in German spoken and written skills Track record of successful business development in … enterprise solutions, software, or tech sales environment. Confirmed sales skills delivering inbound & outbound experiences and building strong relationships at multiple levels within an organization. Experience running all areas of the SDR process including account planning, pre-call preparation, opportunity qualification, and objection handling. Self-starter with high motivation, independence more »

to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa etc.) with an emphasis on delivering positive customer experience. The role is Hybrid, with regular working days onside on Tuesday, Wednesday and Thursday with scope to work remotely the other days. The … for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Key areas of experience for this position is going to include: Experience in 3rd party portal infrastructure, portal payment systems, Billing, process automation. Responsibilities include: - Manage customer … Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers. - Work with customers to resolve portal related escalations and ensure customer regulations adhere to legal requirements - Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and more »

the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great … Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back … up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process more »

the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great … Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back … up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process more »

Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do. Context: The People team are accountable for the management, welfare and wellbeing of all employees … working within MBNL, that enable Three and BT-EE to deliver best customer experiences. The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites … What we are looking for: A proven track record in Supplier Quality Assurance and/or Supplier Development Excellent interpersonal/communication skills. Proven experience in quality assurance, supplier audit and process analysis Organised, analytical, and systematic in approach to work. Confident to challenge and resolve problems through to more »

plus comms – Hybrid working - SAAS/UCAAS/CCAAS A Berkshire based global technology company have an opening for an Account Manager with significant experience with Enterprise accounts to join them. You will be the single point of contact for all customer enquiries across key accounts and be … who have provided solutions to some of the largest organisations in the UK/world Key responsibilities of the role Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline … analysis. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Manage all aspects of revenue including in year revenue, annual recurring revenue and renewal activity. Develop a portfolio of referrals more »

Location: Home/Field based - Must be flexible with travel across the South of England Salary: £26,000 - £30,000 (Depending on skills and experience) + uncapped bonus potential! Type: Full Time, Permanent Duties: Proactively identify and engage with businesses, to promote our clients offering of Apprenticeship programmes Develop … up to date with industry training standards. At all times demonstrate the ability to handle calls in a professional manner and provide an excellent customer experience. Essential Criteria: Must have experience of working within a business-to-business sales role or telesales, ideally within the work-based learning … industry though this is not essential. Experience of working towards and achieving targets. Excellent communication, administrative and organisational skills. Confident, friendly and professional manner, who is willing to learn. Ability to overcome objections. Please note: KM Recruitment receive a high number of applications for each role advertised and although more »

in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting into the MBNL Passive Infrastructure Design Team within the IMS Directorate, the M&E Design Engineer will drive … technology, and materials Good interpersonal skills. Problem solving and critical thinking. Computer literate for MS Word, MS Excel, Emails, MS PowerPoint. Significant infrastructure design experience with a Designer/PC. Ability to interpret and author documentation to a good standard. Construction knowledge/experience from a consultancy/ more »