4 of 4 Customer Experience Jobs in Crawley

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes all touchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer … eg Business Analysts, Technical Architects) follow best practice design principles in line with the company architectural strategy. Purpose of the role: Define and maintain the technical architecture for our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer journey. Integrate various platforms and systems, including Genesys, HCL … development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather requirements and feedback. Monitor and optimize the performance and effectiveness of CX solutions. Stay up-to-date on emerging technologies and trends in the CX space. Requirements: Proven experience as a Technical Architect for CX solutions. Strong understanding of CX principles More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯

fast-growing SaaS analytics company delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. The Role We're looking for an Automation Test Engineer to design and maintain test automation frameworks … strategies. Validate end-to-end telephony flows and analytics integrations in Microsoft Teams. Log, track, and report issues with clear defect documentation. What You'll Bring Strong hands-on experience with Playwright and Python for test automation. Experience with CI/CD pipelines (Jenkins, Docker, AWS). Solid knowledge of QA methodologies, frameworks, and best practices. Strong debugging … and troubleshooting skills across distributed systems. Familiarity with telephony platforms (Microsoft Teams, SIP, or Graph APIs). Experience working in Agile/Scrum teams. Bonus Skills Experience with BroadWorks or Webex platforms. Familiarity with Grafana, Datadog, or CloudWatch monitoring. ISTQB or similar QA certification. Why Join Akixi Work on cutting-edge analytics for cloud communications. Be part of More ❯