1 to 25 of 29 Customer Experience Jobs in Crawley

team. In this role, you will play a pivotal part in helping clients optimize their CRM strategies, helping them to identify how to leverage CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth. As a Consultant in frog's CX Transformation team … through the implementation of these solutions You should have some of the following experience: Previous experience in delivering customer experience (CX), CRM transformation, or a similar role. Hands-on experience as an end user CRM platforms would be ideal but at least an understanding ...

Description Why This Role? Why Now? The world of customer experience isn't just evolving—it's being revolutionized. At Zendesk, we don't watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we're resetting the standard for what customer … Architects Hire, coach, and grow a diverse team, fostering a culture of curiosity, candor, and courageous experimentation. Accelerate your team's product and overall CX technology proficiency, ensuring deep technology and AI fluency to lead customer conversations. Set and communicate crystal-clear goals, weekly, monthly, quarterly, and annual KPIs ...

arms. Come join us. As a Senior Customer Experience Specialist, you will act as a technical expert and escalation point within the CX We're looking for a Senior Customer Experience Specialist to join our UK CX team. This role is perfect for someone who loves … Lead complex investigations - Own and resolve high-impact or technically challenging issues, ensuring accuracy, clarity, and speed. Collaborate cross-functionally - Partner with CX Engineers, Product, and R&D to diagnose bugs, validate fixes, and prevent recurrences. Be the escalation owner - Manage high-severity situations with calm and confidence, ensuring customers ...

drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus … owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention. If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education ...

title: Customer Journey Manager Location: Edinburgh Salary: £59,850 - £66500 Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform … impactful outcomes for customers within the Protection Market. To support our ambition of becoming a top 3 protection provider we're looking for a Customer Journey Manager to join the team, where you'll be responsible for understanding and optimising the end-to-end customer experience (internal ...

Digital Experience Manager Location: Central London (4 days per week on-site) Salary: £75,000 – £84,000 + FTC Benefits Contract: 12-month FTC We're supporting a well-known consumer-facing brand through a key period of digital transformation and are searching for an experienced Digital Experience … restaurant digital touchpoints. This is a high-visibility role for someone who thrives in fast-paced, product-led environments and enjoys delivering tangible customer experience enhancements. About the Role You'll own the execution and delivery of digital initiatives across mobile, web ordering, kiosks and loyalty. Working closely ...

Every interaction with our guests is a moment that matters—and we're on a mission to make each one extraordinary. As Senior Manager, Customer Measurement & Analytics, you'll lead our strategy for transforming data into insights that drive meaningful, real-time improvements across every step of the customer … lead the design and execution of a measurement framework that spans both digital and physical journeys, bringing together analytics, Voice of the Customer (VoC), and experimentation to inform decisions and inspire action. Your role is vital in embedding a culture of insight-driven change—making sure ...

ready for what's next, now? Customer Support Analyst (Lichfield UK, hybrid) We are seeking a high-energy, team-oriented Support Analyst to provide technical support to SI customers. The Customer Support Analyst will work directly with customers to troubleshoot, install and configure the various SI software modules … everything we do is geared around helping our customers to run their businesses as efficiently as possible, whilst enabling them to fulfil their customer expectations. SI's modular food planning, ERP, MES and specialist sector software streamlines supply chains, increases operational efficiencies, reduces waste and improves profitability. Today, more ...

with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration. About Job We are hiring a highly experience & talented M365 professional to join our team. … place to grow your career. You'll be glad you make the right choice to join us. Office 365 Migration, Assessment, Implementation and Consulting experience with large scale migrations to Microsoft Office 365. Experience with and/or deep understanding of Microsoft collaboration stack including Office 365, Exchange ...

Solutions Add Value Powered by best-in-class payment tools, including 0% Buy Now Pay Later options, the platform enables dealerships to improve profitability, customer experience, and operational efficiency: 90% of customers are more likely to return when these payment options are offered £24k saved per site … year through reduced transaction costs 7 minutes saved per customer thanks to integrated, streamlined workflows 35% increase in average order values, driven by flexible, customer-friendly payment choices The Role This is a hybrid hunter–farmer role focused on territory growth. You'll spend around two days ...

hiring a highly experience & talented M365 professional to join our team. If you're excited to be part of a winning team, Zensar is a great place to grow your career. You'll be glad you make the right choice to join us. Office 365 Migration, Assessment, Implementation … Consulting experience with large scale migrations to Microsoft Office 365. Experience with and/or deep understanding of Microsoft collaboration stack including Office 365, Exchange, Teams, OneDrive, SharePoint Online. Experience in performing and leading Office 365 migrations for multiple large and small customer Experience ...

well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation … personalisation, and customer-first digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company ...

well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation … personalisation, and customer-first digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum Requirements Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). UK Public sector experience (central government). Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle – such ...

business owners to manage their business admin effortlessly and without the usual complexities. By harnessing cutting-edge technology and data analytics, coupled with outstanding customer service, we provide a seamless experience that emphasises simplicity, efficiency, and rapid execution. Our goal is to remove obstacles, enabling you to achieve … visitors; book and track deliveries as needed. Support with office and operations tasks, including procurement, vendor coordination, subscriptions and tools access. Liaise with the Customer Experience team regarding any issues or queries related to mail received for clients. Maintain office supplies, equipment and a tidy, secure office environment ...

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels …/Role Specific Info We are looking for Apprentices to join our 18 Month Software Engineering Apprenticeship which will give you real world work experience whilst allowing you to gain a Level 4 qualification. Our Program has been designed to nurture our next generation of technical specialists and leaders. ...

providers. Its platform supports financial advisors and investors across multiple countries, helping institutions streamline portfolio management, increase operational efficiency, and enhance both advisor and customer experience. The company values innovation, initiative, and collaboration. Employees are encouraged to contribute ideas and pursue meaningful work that positively impacts clients and product … generating new annual recurring revenue (ARR) and will work through both direct sales and partner channels. Success requires close collaboration with marketing, partner teams, customer experience resources, and solution consulting specialists. Key Responsibilities Prospect, develop, and close opportunities with new and existing clients, consistently meeting or exceeding ...

Enterprise team. Able to build and drive strategies on effective marketing and sales techniques to boost revenues following market trends and customer demands. Working closely with marketing and support teams to expand customer base reach and attract customers and partners for potential business partnerships. The individual will drive … teams, working across commercial and public sector enterprise organisations. Key to the success of this role is relevant and demonstrable change management expertise and experience as Sophos moves its go to market strategy from entirely channel focused to a customer success model. The individual should possess a real ...

want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact? We're looking for a hands-on Content Creator & Designer to join our Marketing team and take ownership of the day-to-day production of creative assets across the business. Role … Illustrator, InDesign, Premiere Pro or Rush). Strong ability in Canva or similar tools for rapid content creation. Confident editing short-form video content. Experience producing digital content for email, social, and web. Comfortable creating layouts for longer-form content (eBooks, brochures, PDFs). Experience & Approach 2+ years ...

opportunity. About Us We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation. Are you curious about what the future in tech holds? Do you have … cross-cloud security integrations, while collaborating closely with stakeholders to turn requirements into real-world solutions. Who are we looking for? AWS Expertise: Strong experience in designing and managing AWS services for production environments. Migration: Proven track record of moving traditional infrastructure into the cloud. Security & Observability: Understanding ...

Sales Operations Manager Salary: £55,000 - £70,000 pa, DOE Location: London – Hybrid working model Benefits: Comprehensive & competitive benefits package Channel Experience: VAR, IT Reseller, Vendor, Distributor Roles & Responsibilities: Sales Governance & Processes: Define and maintain standardised sales processes, monitoring compliance and create accountability mechanisms to ensure consistent and repeatable … accurate incentive payment cycles aligned to payroll processes. Support design and modelling of compensation plans that motivate performance and align with business objectives. Customer Procurement Portals & Digital Sales Enablement: Oversee the setup, integration and ongoing management of customer procurement portals, e-commerce tools, CPQ systems, and digital buyer ...

critical to driving innovation within the MES product line by embedding intelligent automation, predictive analytics, and generative AI capabilities that enhance operational efficiency and customer value. You will be a key contributor to the strategic roadmap, collaborating with product management, engineering, data science, and cloud teams to build scalable … Learning solutions leveraging Infor OS platform services and APIs. * Drive the design and integration of AI/ML models into MES workflows, ensuring seamless customer experiences and operational reliability. * Collaborate closely with cross-functional teams — Product Management, Software Engineering, Cloud Infrastructure, and Security — to align AI initiatives with business ...

Lumenalta: Lumenalta is at the forefront of digital innovation, partnering with top-tier clients to create cutting-edge solutions that blend technology, data, and customer experiences. Our Marketing Technology (MarTech) division is dedicated to helping clients maximize their digital capabilities through sophisticated architectures and modern cloud-based solutions. … bridge marketing strategy with technical execution. This role will be embedded directly into their lifecycle marketing teams, helping shape their personalization strategy, optimize customer journeys, and demonstrate what "good" looks like across their martech ecosystem. What You'll Do Own day-to-day work inside Segment and Braze, including ...

long-term technology vision and roadmap for retail clients. Advise C-suite leaders on digital transformation across commerce, supply chain, marketing, merchandising, and customer experience. Assess current architectures and design modern, cloud-native, AI-enabled future-state solutions. Lead major modernisation initiatives, including cloud migration, headless commerce, API-first … transformation programmes and promote agile, product-centric delivery models. Identify and drive AI/ML opportunities across retail, such as forecasting, personalisation, pricing, and customer insights. Shape AI-enabled commerce platforms, recommendation engines, and automation-led efficiencies. Build strong stakeholder relationships, collaborate across delivery and architecture teams, and support ...

leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner Magic QuadrantTM for Business Orchestration and Automation Technologies (BOAT). As a fully … reviews. What You Bring Ability and/or willingness to use our product 3+ years as a full‐stack Software Engineer with strong production experience in Java and React. Curiosity and resilience in distributed systems—eager to experiment, learn daily, and "break things on purpose" to improve robustness. Interest ...