2 of 2 Customer Experience Jobs in Crawley

Overview This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes all touchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving … Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategy Purpose of the role Define and maintain the technical architecture for our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer journey. Integrate various platforms and systems, including Genesys, HCL … development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather requirements and feedback. Monitor and optimize the performance and effectiveness of CX solutions. Stay up-to-date on emerging technologies and trends in the CX space. Qualifications Proven experience as a Technical Architect for CX solutions. Strong understanding of CX principles More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Role : Java Engineer Mode of Employment : Permanent. Work Mode : Hybrid – 3 days a week from customer office. Work experience : 5-10 years Work Location : Burgess Hill, UK. JD for reference : As a Software Engineer youll help to build world class software through consistent development … the deployment support and monitoring of software across test integration and production environments Automating deployments in test and production environments Scaling applications based on demand projections Minimum Qualifications Education Experience Up to 5 years of software development experience in a professional environment andor comparable experience with the following Must have good working knowledge in Java 8 and More ❯