14 of 14 Customer Experience Jobs in Crawley

ensure ongoing account health, successful product adoption, and satisfaction. In this role, you will proactively facilitate technical escalations, coordinate cross-functional teams to address customer needs, and deliver regular business reviews to demonstrate value and align on objectives. The TAM will be measured by customer satisfaction scores, gross … dollar retention, and the ability to anticipate and mitigate churn risk through exceptional customer engagement and support. Responsibilities And Deliverables Manage a portfolio of high-value customers, building trusted, strategic advisor relationships while ensuring the ongoing health, satisfaction, and success of each account. Proactively evaluate and identify opportunities ...

education, facility and property management, manufacturing, local and central government. About the Role This is a new role at Once For All, focused on Customer Education and Enablement. As our product portfolio continues to grow, we need someone who can design and deliver a scalable, high-quality customer … Salary offered: £35,000 to £38,000** Responsibilities Develop and manage self-service knowledge bases for UK customers, working closely with Verifications, Marketing, Product, CX, and CS teams to support both Buyers and Suppliers. Ensure knowledge base content is easily accessible within the platform (e.g., Intercom etc.) and kept accurate ...

looking for a proven Account Executive (AE), based in either the UK or Netherlands, with experience managing the full sales cycle and building strong customer relationships. We need someone who is a people person AND a technology person. We need a strategic mind with incredible attention to detail. … better brand awareness and lead generation Contribute to the continuous improvement of the product, sharing insights and proposing enhancements that are representative of the customer experience Required Skills & Experience include: Must be based in either UK or NL Must be willing to travel between ...

Keynes, UK - Leeds, UK - Newcastle, UK - Remote Your Business Sector: AECO - Architects, Engineers, Construction & Owners Trimble is seeking an experienced Sales Manager, ideally with experience in the Construction Tech space, who will take ownership of our Go to Market strategy for our Specialist Sub-Contractor business. In this market … cross-selling and upselling opportunities across our AECO product portfolio. Through your leadership and strategic sales development, you will deliver targeted business outcomes, great customer experience, and growth in revenue, consumption and usage for Trimble. To be successful in this role, you will be an experienced Sales Manager ...

Description What you'll bring: Demonstrated experience in GTM planning, integrated campaign management, and lead nurturing Strong analytical capabilities and the ability to define and articulate market opportunities (TAM) Excellent communication, stakeholder management, and collaboration skills Ability to manage multiple priorities, track performance metrics, and drive continuous improvement … commercial mindset, customer orientation, and experience working closely with sales teams What We Will Offer You A competitive salary with exciting benefits Learning and development opportunities to advance your career. An Employee Assistance Program to support your mental health. Employee resource groups that champion our diverse communities Core ...

identify risks, and implement corrective actions. Develop efficient systems and processes for analysing cross-functional business data. Create and maintain performance-related MI and customer dashboards that are timely, accurate, and easy to interpret. Provide detailed analysis to identify trends, risks, and opportunities. Deliver training to managers on interpreting … using performance data. Develop forecasting models and capacity planning methodologies, ensuring resource levels meet business demands. Design inbound call routing configurations to optimise customer experience and reduce costs. Build strong relationships with internal and external stakeholders to drive operational excellence. Champion continuous improvement and quality assurance initiatives across ...

your role will be ensuring our technology is highly scalable and performs with minimal latency, shaping the tools that empower clients to transform customer service and create new interactive experiences. You will directly manage about 6-8 engineers from various skill sets (Frontend and Backend) and work closely with … business, fostering understanding and alignment Accountability for for the delivery and product quality in your team What You Bring To The Role Proven experience in building and scaling voice-based products, with a strong understanding of technologies such as speech-to-text, text-to-speech, and speech-to-speech ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … meetings between client decision makers and company's practice leaders/principals Work cross functionally with other departments to improve and enhance the customer experience for all customers Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge ...

cases, and guide delivery through to adoption and measurable outcomes. The focus is on what GenAI can do for the business: improving efficiency, enhancing customer experience, enabling faster decision‐making and opening up entirely new opportunities for growth. The role leads the end‐to‐end lifecycle of GenAI … culture that embraces experimentation, responsible innovation and continuous learning—ensuring that GenAI delivers real benefits for customers, colleagues and the business Skills and experience we're looking for Deep expertise in artificial intelligence, with a strong focus on generative AI technologies and their application across insurance operations. Strong knowledge ...

company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting … code for our Grid Insights platforms Be committed to product quality Take an active part in improving our processes and general architecture Participate in customer project delivery activities Participate actively in developing a state-of-the-art software engineering culture What you'll need Master's or Bachelor ...

market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve Provide primary operational support and engineering for multiple large distributed software applications How will you make an impact? Gather … uplifts Balance feature development speed and reliability with well-defined service level objectives Have you got what it takes? 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability. Proficiency in at least one programming language (e.g., Python, Go, Java ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery processes. … Manage multiple projects concurrently and escalate risks when necessary. Professional Services Engineer – Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge ...

looking to step up into a more autonomous, client-facing role? Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences? This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. … smoothly, resolving incidents efficiently, and ensuring they get the best out of their IT investments. Your work will cover: On-site support visits to customer locations across the region Escalated troubleshooting for desktops, servers, networking, and cloud solutions Hardware/software installations, upgrades, and fixes Assisting with customer ...

target accounts with the responsibility to generate new customers in specific verticals. You will be committed to delivering value with the highest levels of customer satisfaction, will understand the business issues faced by their customers, and will help them find solutions while managing the full sales cycle. How will … NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion ...