11 Customer Experience Jobs in West Sussex

online sales and presence. This role requires an analytical mindset, a deep understanding of e-commerce platforms, and a passion for driving growth and customer satisfaction. This role requires a blend of marketing knowledge, strategic thinking, leadership skills and commercial acumen to navigate the complexities of the wellness, fitness … commerce opportunities and technologies to stay ahead of the competition. Website Management: Manage and optimize the company's e-commerce website, ensuring a seamless customer experience. Collaborate with the IT team to implement website updates, enhancements, and troubleshooting. Digital Marketing: Plan and execute digital marketing campaigns to drive traffic … increase conversion rates, and improve customer engagement. Monitor and analyze website analytics, sales metrics, and customer data to optimize marketing strategies. Inventory and Product Management: Coordinate with the supply chain and inventory teams to ensure accurate product listings, availability, and pricing. Work closely with product teams to launch more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … outstanding service, and unrivalled expertise to Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The Global Digital Customer Experience is a strategic focus area for growth within Travel and Lifestyle Services and there is significant continuing investment to transform and optimize … that will design, develop, test, solve, debug, deploy, document, and ensure reliability and availability for the software and systems that meet the needs of customer-facing applications, business applications, and/or internal end-user tools and applications. Technology design considerations would include usability, navigation, SEO-friendliness, a responsive more »

join our team. This role is a vital link between our customers and third-party instruments and suppliers, ensuring the delivery of top-quality customer experience services. The successful candidate will be responsible for maintaining high-quality data within our customer relationship management systems and performing essential … Please note that to be considered for this role you must have the right to work in this location. Key Responsibilities Delivering top-quality customer experience services to our customers throughout the UK and Ireland. Maintaining high-quality data within our customer relationship management systems. Acting as … the direct link between our customers, third-party instruments, and suppliers. Performing essential back-office tasks. Requirements Proficiency in Salesforce and SAP. Experience in a data administration position. Excellent communication skills for effective customer and supplier interactions. Apply now If you are interested in learning more or applying more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable.We are looking for a talented and driven Digital Product Manager to help lead the transformation of Account Receivable capabilities for the Core Card Platforms, helping us build our next generation more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … development. Find your place in technology on #TeamAmex.This position is an opportunity for a Senior Engineering Manager to join one of our front-end experience teams; working on solutions for both Cardmembers and their friends. We are looking for an experienced leader with front end knowledge to manage and … themFacilitate regular 1:1s with the Junior Engineers in their team with an emphasis on establishing a regular feedback loopMinimum QualificationsSignificant years hands-on experience with front end JavaScript libraries/frameworksProven years working as a people mentor/coach Understanding of common Node packages and their uses e.g. more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … team.Technical competence, comfortable working and conversing in a technical environmentStrong interest in balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skillsThe following experience and knowledge will be well considered:Experience in developing new products, establishing and leading detailed product roadmapsStrong competence in network and payment technology … network specifications, core systems and processes, ideally including new payment capabilities and trends.Program and Project management experience, leading sophisticated projects across multiple teams and geographiesAn understanding of network policy, and how that policy governs operational capabilities and process.An understanding of how network partners are connected to and configured on more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. We’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like … comprised of both Product Management and Engineering functions. Our critical platforms (Global Account Receivable, Global Loyalty & Benefits, and Digital Banking) underpin American Express’ essential customer segments, value propositions and business lines. Global Loyalty and Benefits powers the Membership Reward points, Amex Offers, Insurance, and Card benefits for over … million cards in over 58 markets worldwide. Global Accounts Receivable powers our customer's financial life and Amex’s growth by building innovative Account Receivable Solutions for Consumer Card, Loans, and Commercial Card businesses. Digital Banking powers Deposits, Financial Planning, Bill Payment, and Money Movement experiences through innovative platform more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … and let’s lead the way together. We are looking for an experienced engineering leader to work on Global Commercial Services next generation Digital Experience, data and servicing technology organization that will be used by tens of millions of cardholders and B2B clients around the world. The Engineering Director … Open-Sourcing and promote open-source contribution & reuseMinimum Qualifications:University or Master’s degree in Computer Science/Engineering and 12+ years of equivalent experience in related disciplinesExperience with design and implementation of distributed applicationsProven record of designing and developing Java and JavaScript cloud native applications. Hands-on coding more »

Role: GSE Engineer Location: Gatwick About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in ground support equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleet, through either long-term hire contracts … Your key responsibilities will include: Servicing, maintenance, and repair of GSE Equipment Complete all paperwork to a high standard Providing a best-in-class customer experience for our business customers Comply with H+S Legislation Liaise with internal customers Assist in carrying out all vehicle mechanical and electrical PPM … Planned and Preventative Maintenance) in line with set schedules HGV mechanical experience. What we are looking for: Previous GSE experience 5 years checkable work history in order to obtain an airside pass HGV Class 1 Licence GSE/motor mechanics Engineering City & Guilds Must successfully complete a CRC check more »

Competitive Salary Horsham, West Sussex Strictly no agencies Job Purpose This position is a combination of resource management, customer communication and performance management. It is an excellent opportunity for a proactive, diligent, and positive person with an understanding of critical thinking and effective communication skills. Working within the Team … IT, Managed Print Services, and unified comms to customers both internal and external. The primary goal of the Team is to oversee and facilitate customer service requests and requirements, with areas of specialisation. This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on … outcome whilst continually improving service delivery and customer experience. Duties & Responsibilities Add and remove users Reset passwords Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions more »

issues of “undelivered” & “delivery disputed” parcels that have impacted the customer journey. You will do this by using a dashboard created by our CX team that will highlight any problems that need to be resolved on the same day so the parcel connects to the courier and prevents any … issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution … to the CX team to communicate to the end customer. Ensure that all available systems are used to their full potential and all avenues are explored to resolve every parcel enquiry and that all information, scanning in particular, is updated for every stage of the parcel journey. Escalate any abnormal more »