10 Customer Experience Jobs in Edinburgh

project team and homes to ensure that the new system being delivered will be used to the best of its ability whilst enhancing the customer experience through supporting and coaching the homes and hospitals recently trained. Barchester Healthcare is one of the UKs market leading healthcare providers being … builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding. Experience and skills required: Excellent understanding of CRM systems (Salesforce would be advantageous) Understanding of customer experience Experience in supporting individuals to … use systems Enquiry management experience Change management Confident in working collaboratively Able to get to grasp with new IT systems and processes with ease Proven multi-tasker Key Responsibilities: Ensure that all staff are fully engaged with all the aspects of the CRM system Provide support and advice to more »

Experience Designer (UX Designer) Edinburgh, Hybrid working £45,000 - £55,000 Basic + bonus & benefits. Are you an Experience Designer with 3 years plus experience in this field or Service Design? Do you work for an established agency or corporate business? Would you like to change your … a platform to develop your skills and challenge yourself in a collaborative environment? Your new role would be a challenging permanent opening as an Experience Designer based in Edinburgh, with hybrid working. The role will lead the design and optimization of end-to-end customer journeys to ensure … a seamless customer experience, you will document and present the service design process and outcomes, providing recommendations and guidelines for implementation and scaling. In addition you will facilitate co-creation workshops and discovery sessions with users, customers, and stakeholders to generate ideas and concepts for service improvement or more »

delivery, business development, staff engagement, delivery assurance and advisory of strategic direction. You will understand and appreciate our Strength in Balance model, which promotes Customer Success (excellent customer experience, proactive engagement), Strong Organisation (prudent P&L management), and Empowered People (developing people). Our Core Values are … prepared to meet the demands of a growing organisation. Commercial focus: Contributing to Sales and Pre-sales activities including proposals, Terms of Reference documents, customer presentations, demonstrations, and proof of concepts. Technical Leadership: Provide technical vision and leadership for software engineering across multiple locations, ensuring alignment with Version … with other DDC Heads of Capability, Technology Principals, Sector Heads, Delivery Managers and Portfolio Directors to ensure joined up approach and contribute to high customer satisfaction scores. Budget and Staff Management: Responsible for managing the budget and staffing effectively, ensuring optimal chargeability and demand management across capabilities. People development more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a leading data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the … solutions to a variety of clients and industries. We expect our analysts to come with brains as standard – so you will understand analytics, have experience with coding languages, have experience building statistical/data science models & used visualization tools - but we look for curious individuals that have a … Science, Operational Research Degree (Pref Masters) Analytical mind-set & good understanding of the analytical stages from data gathering to final delivery 2+ years of experience in an analytical role Advanced knowledge of SQL, R or Python Data science modelling experience Experience working with (very) large and messy more »

Customer Success Manager Remote (Scotland) Up to £50k We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get … ensure excellent ongoing support for customers. Additionally, you will act as advocates within the company, gathering feedback and advocating for product improvements based on customer input. Ideal Skillset 5+ years experience in a similar customer success or account management customer-facing role in software/SaaS. … Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations. • Understanding of software development lifecycle processes and tools and knowledgeable of cloud/SaaS technologies (Azure, AWS, GCP). • Strong skills in analytical thinking, process development and improvement, problem-solving, communication, delegation, and more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a leading data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the … are looking for a Senior Data Engineer to join our growing Data Engineering team at Merkle. You will understand modern data platform architecture, have experience with software development best practices and have solved complex technical problems to deliver to clients’ requirements. You will be a competent team player, developing … projects You will provide technical expertise and consultancy to clients to help them understand the power of big data analytics for their organisation Qualifications Experience developing solutions in the cloud (Google Cloud Platform or Azure) Experience developing production quality software using optimised code, repeatable and reusable techniques (python more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a leading data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the … projects You will provide technical expertise and consultancy to clients to help them understand the power of big data analytics for their organization Qualifications Experience managing engineering teams across multiple disciplines Comprehensive understanding of cloud solution application Demonstrated experience building and maintaining production level enterprise solutions Experience more »

ensuring they are stable and scalable Work closely with the full stack teams and help design end to end solutions which result in excellent customer experience Set the bar for operational excellence metrics and performance Coach and mentor other Engineers Develop advanced machine learning algorithms and tools specifically … fraud detection What We're Looking For We are looking for technical leaders who take ownership of the code base and architecture while demonstrating experience of influencing the technical direction of a team. You'll have experience in back end or full stack software development Exposure to cloud … technologies, ideally AWS and Lambda Familiarity working in an Agile environment and driving operational excellence or best practice Experience of coaching and mentoring developers on your team Working in a regulated or compliance environment would be beneficial What You Can Expect Interesting work - working in a fast-paced and more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated more »

an exciting product, where autonomy in the work is encouraged, they have a very social working environment and the culture focusses on promoting positive customer experiences! This role is crucial to their scaling plans and brings a big opportunity for someone who wants to naturally progress into an engineering … the execution of their product roadmap. Leading key technical projects while taking more junior members of the team with you. Skills: 5+ years industry experience working as part of a software development team Strong knowledge of C# .NET (open to other OOL) A solid understanding of database development An … obsession with getting the right solution with the time and resources available Previous experience in a Lead/Principle Development role. Experience working in a collaborative development team and using version control Willing to take ownership of problems A desire to get involved and contribute to all aspects more »