1 to 25 of 34 Customer Experience Jobs in Scotland

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Customer Experience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a Customer Experience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen more »

Do you have a passion for technology, great customer service skills and love providing a first class experience for the customer?Are you looking to embark ortake the next step in a career in IT? Then this could be just what youre looking for - were recruiting for … one ofthe UKs largest developers of Primary Caresoftware solutions, priding themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Youll be joining a technical service desk teamproviding IT hardware & software support to Primary care … as well as a range of general IT issues covering both hardware and software. Youll be working to different service levels and KPIs, deliveringexceptional customer service and ensuring a superb customer experience time after time. Is this you? You love IT and technology and are a natural more »

Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we … their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At … the contribution of all our people, whatever their background or stage in their career. We welcome your application should you hold the right core experience, knowledge and your application sufficiently outlines your relevant skills or transferrable skills in this area. If you believe you're qualified, but don't more »

production teams in the procurement of materials, assets and resources - ensuring good relationships with suppliers. A positive attitude is key to provide an excellent customer experience and relationships. You will often be the first point of contact with the company via phone or on-site. Support the management … sustainability of IndiNature. As part of the wider administration and finance team: Provide administrative support for the bookkeeper and financial controller to ensure excellent customer, supplier, employee and stakeholder experience of IndiNature in all financial transactions and engagements with the company. Ensure all records are up-to-date … Excellent communicator with strong telephone skills. Organised and efficient, with attention to detail. A desire to make a difference towards mitigating climate change. Essential experience/qualifications Experience in business administration. Excellent MS Office skills (Excel, Word, PowerPoint, Outlook). Customer service experience. Preferred experience/ more »

/commissioning, upgrades, and migration of complex and advanced Honeywell control systems (EXPERION PKS, TPS/TDC300). Your time will be spent validating customer requests, developing/maintaining/improving customer relationships, upgrades/migration planning and execution, all while ensuring Right and Fast Delivery. This is … travel may be required to meet ad hoc needs, and frequent travel out of office (or Home) is part of job requirement to attend customer sites. We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy … of chemicals, materials, and energy. Key requirements Support the LSS (Life Cycle Service & Support) business and drive the Services business growth and profitability with customer satisfaction and safety record System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems more »

for: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Finnish , to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role Youll Be Doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Finnish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders and complaints Provide support to the team. The role will be working Monday to Friday 7:45am 4:15pm with the occasional Saturday. The Person : Fluent more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

to maximize the value from having a clear digital and data technology platform strategy that extends our ecosystem, as an approach to digitization, enhancing customer experience, and improving operational efficiency.All of these teams work closely together to provide innovative and digital solutions as well as critical technology support. … for enabling Aegon's businesses around the globe to be innovative, digital and competitive, efficient, and effective, and to provide the best solutions and customer experience for our customers and shareholders.The JobGTS Infrastructure Cloud teams design, build, support, and enable business use of a Cloud environment which combines … and respond to emerging requirements and ambiguous technology decisionsHelp define transformational and sustainable strategyWe’d love to hear from you if you have:Relevant experience including supporting enterprise-level platform installationsExperience with agile development and planning methodologies Experience in performance monitoring, alerting, and troubleshooting in an enterpriseHolistic understanding more »

Association is an organisation that's never stood still, we've embraced change and we place no limits on learning. Expanding our skills and experience, our confidence and ambition and our capacity to trust, support and care for each other. As a national housing, support and care provider, offering … Specialist role: Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations. Are you able to deliver exceptional customer service whilst finding solutions by … using your knowledge, operational expertise, and enthusiasm? You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business. Skills and Experience required to become our Solutions Team Specialist: You more »

Customer Success Manager Remote (Scotland) Up to £50k We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get … ensure excellent ongoing support for customers. Additionally, you will act as advocates within the company, gathering feedback and advocating for product improvements based on customer input. Ideal Skillset 5+ years experience in a similar customer success or account management customer-facing role in software/SaaS. … Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations. • Understanding of software development lifecycle processes and tools and knowledgeable of cloud/SaaS technologies (Azure, AWS, GCP). • Strong skills in analytical thinking, process development and improvement, problem-solving, communication, delegation, and more »

MAPAL Group is looking for a United Kingdom based Head of Customer Success 📍 As the Head of Customer Success , you will be responsible for leading and managing the Customer Success team to ensure the successful adoption, retention, and expansion of our customers. You will play a critical … role in driving customer satisfaction, loyalty, and advocacy by establishing and maintaining strong relationships with our customers. Your strategic vision and leadership will be instrumental in driving revenue growth and promoting customer-centricity throughout the organisation. This role reports to: Snr Director of Customer Success Accountabilities Leadership … and Team Management: · Provide strong leadership, guidance, and mentorship to the customer success team. · Build and nurture a high-performing team culture focused on customer satisfaction and success. · Set clear goals and objectives for the team, and provide regular feedback and performance evaluations. Customer Adoption: · Drive product more »

CRM - Client Relations - Customer services - Customer Success - FinTech - Client Services - Edinburgh - Financial Services Role: Client Relations Manager (CRM) Location: Edinburgh - onsite 2 days a week Salary: Up to £32,000 Benefits: Competitive Our client, a market leading FinTech is looking to expand their Client Relations team with multiple … pool of clients and work with various stakeholders across the business to ensure any issues are dealt with efficiently and quickly, ensuring an excellent customer experience is maintained. Experience required for the role: You will have worked in a client facing role, either within financial services or … your work, whilst enjoying being a part of a collaborative team. Next Steps: If you are interested in this role and have the above experience, please submit your CV asap more »

Zachary Daniels is recruiting a new Area Manager for a rapidly expanding technology retailer who will have the opportunity to deliver a world-class experience to customers and drive an established team to perform consistently. This role is ideal for a strong performance manager, someone with an established record … performances from your teams on a consistent basis! Ideally, we are seeking candidates from one to one service retailers and assisted sales to drive experience and fantastic results. We are delighted to be recruiting for one of largest and most exciting technology retailers in the UK market. With a … pace is essential! Our client is looking for an experienced Cluster Manager or Multisite Manager who has excellent leadership skills and has had extensive experience in developing and coaching colleagues to deliver a unique customer journey, that leaves the customer with a lasting impression. We want a more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

Job Title - Customer Service Executive Reports to - Customer Services Team Leader Department - Operations Salary - £25,000 Location - Glasgow Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We are now recruiting for a Customer Service Executive. … As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers. Principal Responsibilities Manage incoming telephone calls & email correspondence from customers Identify, investigate and resolve a query, complaint or general enquiry from customers Communicate with customers moving to other providers with … the aim to maintain services Meet set targets & expectations for ensuring the best possible customer experience Record and track interactions with customers on the Focus Group CRM system Follow industry & company guidelines in relation to a customers' contract with Focus Group Keep up to date with industry regulatory more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a leading data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the … are looking for a Senior Data Engineer to join our growing Data Engineering team at Merkle. You will understand modern data platform architecture, have experience with software development best practices and have solved complex technical problems to deliver to clients’ requirements. You will be a competent team player, developing … projects You will provide technical expertise and consultancy to clients to help them understand the power of big data analytics for their organisation Qualifications Experience developing solutions in the cloud (Google Cloud Platform or Azure) Experience developing production quality software using optimised code, repeatable and reusable techniques (python more »

is stationed at theirGlasgow site, involving scheduled visits to clients across the UK and Europe. Are you who were looking for? Minimum 1 years experience as a Field Service Engineer HNC in Mechanical and/or Electrical Engineering Keen to learn about new technologies Good attention to detail, decision … the business Able to use own initiative with the ability to work on their own and as part of a team This is a Customer facing role, you will have an open and friendly nature Computer literate with a good knowledge of Microsoft packages including Word, Excel and Outlook … What does the day-to-day look like? This is a Customer facing role attending sites in the UK and Europe Conduct field service visits to install, service, and repair Ensure that service calls are resolved promptly and in full Provide on site equipment training to colleagues and customers more »

to craft digital journeys that excite our customers through their ease and immediacy.Everyday Banking has a very broad reach across the Bank’s large customer base and a diverse stakeholder group. The platform is responsible for the end-to-end journeys for personal current accounts and savings products to … consumers while providing a market leading customer experience through the servicing of Debit and Credit cards via multiple channels. This role provides the opportunity to really contribute to our customer's everyday banking experience, vital to our mission to Help Britain Prosper.Here’s where you’ll … building features with a passion for evolving best practices within your community. Work with the product and engineering leads to achieve the vision and customer outcomes for your Lab, through writing well-factored and tested code.Be curious about technology and understanding how things work. You'll influence positively demonstrating more »

a diverse range of clients and lead a team responsible for consolidating data sources and displaying them on MS Power BI. Tasked with analysing customer and staff behaviour to improve the overall customer experience and drive business decision making. Prioritise and manage the activities of the MI … to-use dashboards, and work with the Technology team to implement a modern data infrastructure. Required skills: Power BI (Cloud Node), SSRS, SSIS, DAX Experience with Python/R would be an advantage. Experience with Data in the Cloud Able to present effectively at board level Experience more »

craft digital journeys that excite our customers through their ease and immediacy. Everyday Banking has a very broad reach across the Bank's large customer base and a diverse stakeholder group. The platform is responsible for the end-to-end journeys for personal current accounts and savings products to … consumers while providing a market leading customer experience through the servicing of Debit and Credit cards via multiple channels. This role provides the opportunity to really contribute to our customer's everyday banking experience, vital to our mission to Help Britain Prosper. Here's where you … building features with a passion for evolving best practices within your community. Work with the product and engineering leads to achieve the vision and customer outcomes for your Lab, through writing well-factored and tested code. Be curious about technology and understanding how things work. You'll influence positively more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a leading data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the … projects You will provide technical expertise and consultancy to clients to help them understand the power of big data analytics for their organization Qualifications Experience managing engineering teams across multiple disciplines Comprehensive understanding of cloud solution application Demonstrated experience building and maintaining production level enterprise solutions Experience more »

ECOMMERCE MANAGER MONDAY - FRIDAY: £45,000 to £50,000 PER ANNUM DEPENDING UPON EXPERIENCE People Solutions are delighted to present a newly created opportunity for an experienced Ecommerce Manager to join our exciting FMCG retail client based in Newbridge, Edinburgh. Our client prides themselves being the number one retailer … role is to lead the Ecommerce side of the business, using your skills of analysis to identify every obstacle and opportunity, and to enhance customer experience whilst maximising every chance to convert sales through the online platform. Benefits The successful candidate can expect the following benefits: Product discount … reviewing conversions, and conducting A/B testing to assure maximum performance of the Ecommerce site. Develop the digital platform to ensure a flawless customer journey Overseeing and implementing the online merchandising strategy Take the lead in promotional campaigns and new product launches Work with developers to create the more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated more »

part of a transformative project within SSCL as a key Infrastructure Engineer? As an Infrastructure Engineer, you'll play a pivotal role in turning customer requirements into technical deliverables, working closely with the Architecture team to improve our customers' platforms. You'll be the driving force behind this transformation … environment, ensuring its reliability and supportability. Offering support to third-line colleagues lending your expertise to solve sophisticated challenges. What you will bring: Proven experience in cross-functional technical teams in a project environment. Terraform Ansible A track record of delivering infrastructure solutions at the highest quality. Excellent documentation … skills, capable of producing user-friendly documents and operational procedures for service desk personnel. Extensive expertise in Infrastructure Management with hands-on experience in deploying and developing cloud-based infrastructure, particularly in Azure. It would be great if you had: Accreditation at a technical level (e.g., MCSE) with additional more »