3 Customer Experience Jobs in Exeter

serving their customers. We're not just a service provider; we are partners in our clients' journey, assisting them in leveraging technology for seamless customer experiences and operational efficiency. At Rezcomm, we create tools that empower airports to sell everything from flights to coffee, ensuring a smooth journey for … Account Manager, you will be instrumental in helping clients fully leverage Rezcomm's technology solutions, aiding them in efficiently managing their operations and enhancing customer engagement. Key Responsibilities: Relationship Management: and maintain strong relationships with key stakeholders within assigned accounts. as the main point of contact for customer inquiries, issues, and escalations. customer goals, needs, and challenges to provide personalized support and guidance. engage with customers to identify opportunities for upselling, cross-selling, and renewals. Growth and Retention: account plans and strategies to drive adoption, usage, and retention of the company's SaaS solutions. regular business more »

German speaking Customer Service Advisor To be considered for this role, it is essential that candidates are fluent in German both written & spoken and fluent in English. Based in the Customer Services department, you will provide a high level of customer service and support whilst utilising your … language skills to maximise the customer experience. You will have proven experience of working in a fast-paced customer service role, where you have been responsible for processing orders, solving customer queries whilst complying with the documentary requirements for the export market, any knowledge/understanding … export documentation would be an advantageous, but not essential as full training will be given. Basic salary £24,000 to £26,000 depending on experience plus staff discounts, excellent benefits and career development. Candidate You will possess excellent communication skills with a confident, pleasant telephone manner. Ability to work more »

serving their customers. We're not just a service provider; we are partners in our clients' journey, assisting them in leveraging technology for seamless customer experiences and operational efficiency. At Rezcomm, we create tools that empower airports to sell everything from flights to coffee, ensuring a smooth journey for … teams. You will harness the collective knowledge of all stakeholders, developing detailed requirements and features that are cost-effective. You will scope out specific customer feedback and analyze usage data to validate business requirements, and you will identify and fill product gaps, leading the brainstorming of new ideas that … grow market share. Qualifications and Experience: You will have strong B2B SaaS product management experience from sectors, such as ecommerce, MarTech, TravelTech, Payments, fintech etc. You will be familiar with agile principles and workflow tools like Jira, and have a track record in product management, demonstrating a product more »