13 Customer Experience Jobs in Northern Ireland

Technical Support Engineer – Belfast We are on the lookout for a Technical Support Engineer to join a Global Tech Organisations in their Customer Success Team to work alongside their Technical Experts to support clients and offer an amazing experience. Technical experience is focused around Sharepoint , Teams or O365. … This teams focused is offering excellent customer service . Experience: Technical Customer Experience SharePoint Microsoft Teams External Customer Facing Experience Time Management - Able to handle backlog. Contract Details: PAYE Contract 18 Months Contract Hybrid Working Please apply for immediate consideration. more »

highly motivated, hands-on and target driven Sales Director who will be responsible for shaping our team of dynamic sales professionals Job Requirements: Significant experience in leading sales teams, preferably in the software industry. This includes managing, coaching, and mentoring sales professionals to achieve targets. Demonstrated success in driving … to succeed Strong relationship-building skills with the ability to nurture key client relationships and negotiate complex sales contracts particularly at C-suite level. Customer-centric approach to understanding and addressing client needs. Strong leadership qualities, including the ability to inspire and motivate sales teams, foster a positive work … time and resources and a sound approach to qualifying opportunities are essential Works cross-functionally with peers within Sales and across Product, Marketing, and Customer Success to ensure a seamless customer experience through contract stage, signature, and handoff Ability to travel throughout the UK & Ireland as required more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique … value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From … problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within more »

Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for … of their Belfast office. Our client sees support engineers as a frontline technical resource for their customers, you will be expected to deliver exceptional customer service whilst also taking the opportunity to up-skill yourself technically and personally. Key Responsibilities: Responsible for the customer support experience. Own, troubleshoot … and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets … to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include … the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/ more »

Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for … of their Belfast office. Our client sees support engineers as a frontline technical resource for their customers, you will be expected to deliver exceptional customer service whilst also taking the opportunity to up-skill yourself technically and personally. Key Responsibilities: Responsible for the customer support experience. Own, troubleshoot … and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

for an experienced Assistant Centre Manager to join our fantastic team! This part-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … time role, working 22.5 hours per week. We are flexible in when these hours are completed and happy to discuss further at interview stage. Experience: Experience in the operational running of an asset of the size, character and quality of an Innovation Centre Previous experience in an … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Motivate, lead and delegate tasks to team Team player and team leader IT literate with more »

solutions empowering various industries to better serve their clientele. Based in Northern Ireland, with a global presence, their diverse team is committed to enhancing customer experience and relieving stress during challenging times. Our clients dedication to innovation drives them to utilize the latest technologies, fostering a culture of … mobile, and native applications. You'll collaborate closely with clients within a self-directed, interdisciplinary team, focusing on your strengths: crafting software that exceeds customer expectations. The ideal candidate: 4+ years of hands-on experience in Software Development, particularly proficient in PHP. Your track record should showcase expertise … reach out to Phil Gamble directly for an informal chat via LinkedIn or WhatsApp. About Phil Gamble: Phil Gamble has over 19 years of experience in the Tech recruitment industry, successfully delivering on challenging IT recruitment campaigns in global IT software companies in the US, UK, and Ireland. He more »

Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the end-to-end customer experience for more »

Service Engineer - entry-level or experienced LOCATION: Northern Ireland (Tyrone/Fermanagh/Monaghan/Donegal) COMPANY OVERVIEW GLORY has a positive, friendly and customer focused culture. We are looking for a Field Service Engineer to join our growing business and Field Service Engineer team to look after our … businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace … business relationships with our customers. We have a large team of Field Service Engineers nationwide. You will be responsible for the direct management of customer service and work independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and more »

to join a dynamic team. In this pivotal role, you will be responsible for providing exceptional client support, addressing inquiries, and ensuring a seamless customer experience. You will manage a portfolio of high-profile global clients, facilitating trade lifecycle processing, cash and collateral management, and client service reviews. Key … and efficiency Participate in documentation, testing, and implementation of new processes and systems Stay updated with relevant product, regulatory, and policy environments Qualifications: Substantial experience in a similar client service role within the financial industry Proven project management and organizational skills to prioritize multiple tasks Demonstrated self-reliance, accountability … written and verbal communication skills with the ability to influence stakeholders Strong investigative and analytical skills with attention to detail Commitment to delivering exceptional customer service and building client relationships Bachelor's degree or equivalent experience in a relevant field McGregor Boyall is an equal opportunity employer and more »

alignment with our overarching digital transformation goals. Your expertise in business analysis will contribute to the development of innovative solutions that optimize processes, enhance customer experiences, and drive business growth. Key Responsibilities: Business Requirements Gathering : Lead the process of eliciting, analysing, and documenting business requirements for digital transformation projects. … within digital transformation projects. Lead cross-functional teams through requirements gathering workshops, solution design sessions, and user acceptance testing. If you have 5+ years’ experience in a Business Analyst role, a good understanding of business systems and ERP implementation experience – this could be the role for you! Join more »

alignment with our overarching digital transformation goals. Your expertise in business analysis will contribute to the development of innovative solutions that optimise processes, enhance customer experiences, and drive business growth. Key Responsibilities: Business Requirements Gathering: Lead the process of eliciting, analysing, and documenting business requirements for digital transformation projects. … within digital transformation projects. Lead cross-functional teams through requirements gathering workshops, solution design sessions, and user acceptance testing. If you have 5+ years' experience in a Business Analyst role, a good understanding of business systems and ERP implementation experience - this could be the role for you!Join more »