1 to 25 of 44 Customer Experience Jobs in the Thames Valley

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job Summary Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day to day execution, capacity … management, consistent response/structures, and streamlined support Responsibilities Data center operations Drive strategic planning and priorities for datacenter Customer and Facilities Management operations Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity , availability, budget) Oversee on the ground incident response, problem resolution, and change management … to support Equinix customer experience Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination Establish and track safety measures to ensure safety of frontline resources Ensure consistent Customer, vendor and staff experience and on-the-ground response more »

and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes … team members. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands … on experience of optimisation-based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra Kudos Experience with technical and more »

approximately six times hotter than the sun's core (100 million Kelvin). This full-time role is key in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of the centre Clearly identifiable management skills in a … customer facing environment Evidence of facilities management or operational management experience Personal Competences: A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Attention to detail/completer finisher Excellent administrative and organisational skills Good communication more »

supply of dynamic digital display solutions incorporating fully graphic electronic shelf labels (ESLs). We help retailers optimise revenues and margins by improving the customer experience at the shelf-edge, where most purchasing decisions are made. Displaydatas ESLs enable retailers to control and drive in-store pricing and … Displaydata portfolio to ensure it meets the needs of our key customers. We are looking for someone with a real passion for end user experience, who is technology savvy and utilizes data. In this rapidly developing market, you need to be eager to take the initiative; be a problem … clearly and archived. Performing and maintaining competitive analysis and standing. Identifying product gaps and clearly capturing product advantages. Acting as an information conduit between customer/sales and product developers. Clearly communicating the product roadmap and new product features definitions. Maintaining and enhancing ROI, TCO and other sales tools. more »

Executive Aylesbury/Hybrid (2 days per week onsite) Up to £28,000 Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and … utilization and adoption. Act as a trusted advisor to clients, proactively identifying opportunities for programme enhancements and driving continuous improvement. Ideally, your skills and experience will include: Minimum of 1 years of experience in customer success, account management, or a related field, preferably within a SaaS or … technology company. An understanding of loyalty programmes and customer engagement strategies, with experience in programme management and implementation. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Proven track record of delivering results-driven solutions and driving customer success. more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

based in Milton Keynes Immediate starts available! Salary: £26,000 per annum The Role: An exciting opportunity has emerged to join our client's Customer Experience team as an Artworker. You are responsible for helping customers get the most out of their creative products by ensuring they have … a consistently high quality and personalised experience. Key Responsibilities: Adapt existing artwork to alternative layouts and/or formats in line with customer briefs and their brand requirements. Creating and managing our 'Pick your own templates and requests, making changes and uploading to the Online Hub. Carry out proof … to customer. Ensuring high standards of work are kept across the team. Handling New Orders in a timely and efficient manner. In line with customer briefs and their brand requirements whilst ensuring they are delivered within team KPI requirements. Be an expert in our design service, responding to customers more »

to be. Bring us your best. We’ll make your best better. About the role... We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of … Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every … within POR to assist and delight our customers. Duties & Responsibilities Act as first point of contact for POR customers (Phone, email, chat) Respond to customer requests for assistance Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards Provide more »

with your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Spearhead hiring and onboarding at scale by defining role responsibilities and requirements, leading interviews, engaging in recruiting outreach … for your team, and mentoring and developing new team members. Positively impact product quality, customer experience, and maintainability, and identify projects that improve team processes and solutions. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Applied Mathematics) with 3+ years … of industry experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Applied Mathematics) with 5+ years of industry experience is acceptable Extensive hands-on experience of optimisation-based trajectory planning and control applications to autonomous driving. Deep practical understanding of nonlinear optimisation techniques more »

Senior Commercial Portfolio & Customer Journey Analyst The Senior Commercial Portfolio & Customer Journey Analyst will be pivotal in ensuring timely and accurate invoicing, settlement tasks, and data management for our electricity portfolio. Reporting to the Head of Energy Services this position is responsible for ensuring accurate settlement of energy … provider invoices, data capture, business and industry reporting and investigation data discrepancies in a timely manner. They will also be entrusted with enhancing the customer journey by revamping the invoice outlook and collaborating with the marketing team to ensure the communication and design of our documentation aligns with our … brand and enhances customer experience. The role will provide an opportunity for a talented and motivated individual to gain exposure across a wide range of UK energy products. About Conrad Energy Ltd Our energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition more »

are part of the BUUK Infrastructure Group, are looking for a Product Owner who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. You will be driving the vision and roadmap for our AWS hosted domestic energy … data to identify areas for improvement. Work with internal stakeholders to promote identified changes About you Degree in a STEM subject or equivalent commercial experience Strong experience of implementing and maintaining Scrum processes, and of defining, developing and bringing customer-facing digital products to market Knowledge of … with good stakeholder management Ability to speak and relay information to a non-technical audience, whilst understanding technical challenges and how they influence the customer experience Ability to formulate and conduct primary and secondary research including the use of analytics tools to identify and prioritise enhancements What can more »

participate in operational support for your team, ensuring the root causes of operational issues are identified and resolved, and drive improvements to product quality, customer experience, and maintainability. You Will Drive the development of performant C++ inference APIs for machine learning models supporting motion planning, and their integration … What you need to succeed: Degree in Computer Science, Robotics or a related field (e.g., Engineering, Physics, Mathematics). Previous years of relevant professional experience developing and deploying deep learning models in C++ applications. Experience working with modern deep learning frameworks and runtimes (e.g., PyTorch, TensorFlow, ONNX, TensorRT … . Experience developing efficient C++ code for modern CPUs. Experience with GPGPU/CUDA programming. Hands-on experience working with software profiling and debugging tools. Proven record of leading and delivering projects as part of a team. Effective technical communication and leadership skills. An appreciation for the more »

with a number of future facing concepts that enable them to stay ahead of their competitors, grow their brand internationally and reach a wider customer base. They are currently seeking a Head of Engineering who will join them and become responsible for leading the development of technology strategy, products … aligned target architecture for B2B solutions. You will be working on future facing concepts that deliver the clients new products to much a wider customer base through a variety of customer solutions and delivery methodologies. The Head of Engineering will: Manage multiple agile software engineering teams up to … the products Define the best strategy and methodology behind the scalability and delivery of physical products at scale to deliver goods to a global customer base We are looking for someone who has: Background across Software Engineering and being technically hands on with excellent agile development methodology Experience more »

dynamic and engaged group of people from diverse cultural and professional backgrounds working together towards our goal of Universal Autonomy. They have an obsessive customer focus, deep technical understanding of data, and how the cloud can achieve greater insights. Solutions/services must be designed to be scalable, secure … manage deliverables, evangelise our product/tool/services across the company to drive uptake, and gather feedback to continuously measure and improve the customer experience of our offerings. Your role Working with our customers, internal stakeholders and leaders to develop the vision and strategy, including both a … ideas with a cloud-first, scalable approach Working closely with engineers, architects and partners to ensure successful delivery of features Determining explicit and implicit customer needs, and translating them into product requirements Driving iterative exploration of value propositions and product ideas, and rapidly testing assumptions using data and customer more »

of warming. We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving … a comprehensive data strategy aligned with the company's overall goals and objectives. Identify opportunities to leverage data assets to enhance EV charging infrastructure, customer experience, and operational efficiency. Be a Leader : Manage, grow and shape the data team, nurturing capabilities and fostering data maturity within the organization. … development of advanced analytics capabilities to derive actionable insights from data. Collaborate with cross-functional teams to identify business opportunities, optimise processes, and improve customer engagement through data-driven decision-making. Leadership and Development : Build and lead a high-performing data team, including data engineers, analysts, and scientists. Provide more »

Reading - Couple days on site a week Salary + Car : £70 - 90k Benefits: Bonus, 31 days holiday a year (+ Bank Hols), Health etc... Experience required • Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. • Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. • Will be passionate about the use of data and insight to make informed more »

effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate Investigate, process and document application defects passed to … the Application Support team Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of progress Investigate, document and present to the Team Leader process improvements that enhance the customer experience You will be responsible for your own personal development plan which must include … both product/technical knowledge as well as soft skill development Requirements: Thorough knowledge of Agresso (Unit4 ERP) Finance. Any experience with Logistics, PCB or HR/Payroll would be desirable Experience of supporting multiple clients would be advantageous Strong communication skills and fluent in English (verbal and more »

Our client, an Oxfordshire based global SaaS business are looking for a Chief Customer Officer to join the Senior Leadership Team. As the CCO, you will spearhead the delivery of exceptional customer experiences by leading various customer-facing functions, including implementation/onboarding, support, training, and account … management teams. You will play a crucial role within the SLT by advocating for customer-centric approaches across the organisation. Key Responsibilities: Drive excellence across all customer-facing functions, aligning with strategic goals. Develop and refine internal customer-related processes, fostering cross-functional collaboration. Act as the … escalation point for significant customer-related issues, owning problem-solving and solutions development. Cultivate and maintain relationships with strategically important customers, empowering account managers to excel. Establish and optimize innovative customer onboarding processes, setting standards for global implementation. Set operational targets, ensuring sustainable growth and responsible management. Establish more »

powerful on-vehicle reasoning capabilities. Your work will enable Oxa Driver™ to plan and execute sophisticated, safe driving behaviours scalably across all of our customer domains. Your Role As our Senior Engineer (Reasoning ML), you will take a leading role within your team to research, develop and deploy machine … participate in operational support for your team, ensuring the root causes of operational issues are identified and resolved, and drive improvements to product quality, customer experience, and maintainability. You Will Take a leading role within your team to research, develop and deploy state of the art machine learning … Requirements What you need to succeed: Degree in Computer Science, Robotics or a related field (e.g., Engineering, Physics, Mathematics). Previous years relevant professional experience in industry or academia. Experience developing deep learning models for Prediction, Decision Making or Planning for autonomous vehicles. Fluency in Python and working more »

BASIC QUALIFICATIONS Bachelors degree (or working towards a bachelors degree) Advanced proficiency in written and verbal English and local language Relevant experience in performing data analysis DESCRIPTION When you join Amazon as a Shift Manager, youll gain experience leading a large and diverse team to make sure your … team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life Youll work shifts and be based at one of our … of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros more »

development opportunities and the allocation of work. Use management information and stakeholder feedback to develop a detailed plan of process improvements that improve the customer experience and ensure UKAEA’s pay and reward arrangements are equitable and applied consistently. Lead on the delivery of these improvements, coordinating with … relevant stakeholders to ensure excellent and professional customer service experience. Responsible for identifying and reviewing all pay and reward policies, practices, and guidance, engaging with the policy and MI lead to ensure information is captured in relevant systems. Be responsible for UKAEA’s skill types policy and guidance, ensuring … channels to promote UKAEA’s pay and reward arrangements and create opportunities for colleagues across UKAEA to interact with the team. Essential Requirements: Previous experience working within HR Pay & Reward function Proven ability managing and developing a team. Demonstrable experience of working and delivering in an operational HR more »

Role: Field Service Engineer Location: Milton Keynes About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … or staffing supplier, or issues that require the involvement of senior Magnit resources. • Manager Magnit Direct contractors What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated … to approach situations from an analytical mindset to generate a logical conclusion; • Exposure to billing processes in a MSP environment will be a plus • Experience with VMS Fieldglass will be beneficial • Strong MS Office Suite (specifically Excel, Outlook, Word and PowerPoint) and Web-based resources; • Bachelor’s degree in more »