25 of 25 Customer Insight Jobs in Yorkshire

tech and our industry to discover innovative new ways to connect, sell and grow. About the role We are looking for a Senior Insight Executive to join our Morrisons Media Group (MMG) Team. Turn customer and campaign data into actionable insights that shape brand strategy and marketing investment. … Help leading brands make smarter, data-driven marketing decisions using Morrisons customer insights. Become the subject matter expert for MoreViu, Morrisons' customer insight platform, driving its adoption across the business. Deliver insight-led recommendations that identify growth opportunities and improve campaign performance. Support strategic planning ...

service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent customer outcomes? Have yousuccessfully managed IT services and supplier-delivered contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure effective … will drive service performance, oversee supplier and contract delivery, manage service risks and issues, and champion continual improvement to deliver value, reliability, and excellent customer outcomes. The Service Delivery Manager works closely with Associate Service Delivery Managers, providing guidance and delegating responsibilities where appropriate. The role also engages regularly ...

Digital Analytics & Insights Manager - Bradford Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Bradford. This role is hybrid working, ideally … days in the office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with ...

Digital Analytics & Insights Manager - Leeds Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally … days in the office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with ...

merchandising strategies for our gifting and flowers range, ensuring we have the right products, brands, suppliers and range architecture to deliver revenue, margin and customer growth. You will lead the Gifting function through buying & merchandising initiatives to create a compelling, commercially effective range that balances customer demand, quality … price, margin and brand differentiation for both our core & peak occasion trading periods. Working closely with Trading teams you will translate customer and market insight into a clear range strategy and deliver it end-to-end. The standout piece of this maternity cover is leading the launch ...

Senior UX Designer, you will combine strategic UX thinking with hands-on design craft, leading the end-to-end experience from research and insight through user flows, wireframes, prototypes and high-fidelity UI. You will help define global UX principles while ensuring experiences are grounded in customer needs … This is an opportunity to help set the UX standard for a growing global ecommerce business while remaining close to the craft and measurable customer experience. RESPONSIBILITIES UX Design & Delivery Lead the end-to-end UX design process, from discovery and research through user flows, wireframes, prototypes, high-fidelity ...

Delivery and Technology teams, they lead product discovery, define the problem to be solved, clarify desired outcomes and support prioritisation decisions that balance customer value, commercial impact and strategic fit. The role partners closely with the Technical Product Owner to ensure opportunities are clearly understood, effectively shaped and translated … turning commercial, client and stakeholder requests into clear product opportunities, expected outcomes and measurable success criteria. Lead discovery and validation activities to understand customer needs, business value, market demand, risks, assumptions and constraints before opportunities move into delivery. Identify opportunities to evolve client-specific requirements into scalable product capabilities ...

Senior Digital Analyst - Bradford Senior Digital Analyst with excellent e-commerce retail/B2C customer digital analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally 2 - 3 days … office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with web analytics tools such ...

detective and an architect digging into data to find inefficiencies and design and implement scalable, tech forward solutions to elevate our customer experience.Our mission:Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting We started Goodlord because … platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! The Opportunity:Own the data behind our support operation, using customer contact trends and insights to identify patterns, opportunities and areas for improvement.Analyse how our teams work to identify bottlenecks, improve efficiency and make better ...

experience roadmap, and partner with cross-functional teams to deliver market-leading experiences that meet brand, accessibility, governance and risk standards. You’ll use customer insight, data and testing to continuously improve experiences, grow adoption, and strengthen customer outcomes. As an HSBC employee … This Role You’ll Set vision, strategy, and roadmap: Define and communicate a multi ‐ quarter experience vision for your pillar, aligned to product strategy, customer needs, and HSBC UK channel/brand standards; influence priorities, investment, and OKRs with insight, data, and commercial context. Lead senior stakeholders ...

campaign concept and messaging architecture that turns a commercial objective into something distinctive - then lead specialists to translate it into connected experiences across the customer journey. You will work in strategic partnership with our Programme Marketing team, which owns audience priorities, propositions, go-to-market programmes and commercial objectives. … from the outset. Experience from EdTech, SaaS or another digitally led subscription business is ideal. Job Requirements Essential A strong track record of turning customer and commercial challenges into distinctive creative ideas, with a focus on the idea and customer response rather than simply the assets required Strong ...

actionable insights to solve complex business challenges and shape the strategic direction of the business. You’ll work closely with the commercial teams, providing insight-led recommendations that drive growth. This is an opportunity to make a real impact in a fast‐paced environment. Key Responsibilities … integrated into commercial planning, category strategies, marketing, store operations and more. Generate and deliver actionable insights using a wide range of data sources including customer insight platforms, market and panel data, and research. Translate complex data into clear, strategic recommendations to influence commercial decision‐making. Partner and deeply ...

Full Time, 39.5 hours per week Reports to: Head of Product About the Business Our client is an established technology business specialising in digital customer engagement, loyalty and rewards solutions for B2B clients. With continued growth across its Enterprise and Commercial proposition, the business is investing further … looking for a Product Manager to help strengthen and embed a more product-led approach. The Opportunity This role sits between commercial needs, customer problems and technology . You'll identify and validate product opportunities, shape the right solutions and help prioritise investment based on customer value, commercial ...

service improvement and manage service level agreements? Do you have the skills and experience to manage service performance, resolve complex issues, and ensure excellent customer outcomes? Have you successfully managed IT services and supplier-delivered contracts, working collaboratively with stakeholders to drive service performance, deliver measurable improvements, and ensure … will drive service performance, oversee supplier and contract delivery, manage service risks and issues, and champion continual improvement to deliver value, reliability, and excellent customer outcomes. The Service Delivery Manager works closely with Associate Service Delivery Managers, providing guidance and delegating responsibilities where appropriate. The role also engages regularly ...

join its Data Science team in the UK. You will deliver high-impact data science initiatives and collaborate with colleagues across marketing, pricing, customer insights and operations to optimise business processes. You will apply ML and statistical modelling, explain results to stakeholders, and drive data-driven decision making while ...

quarter roadmap, and partner with cross‐functional teams to deliver market‐leading experiences that meet brand, accessibility, governance and risk standards. You will use customer insight, data and testing to improve experiences, grow adoption and strengthen customer outcomes, while #J-18808-Ljbffr ...

solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Now we're looking for a Customer Success Manager to take ownership of a portfolio of customers and become a strategic partner in their long-term success. This isn't a role … account maintenance—it's about delivering measurable value, driving adoption, reducing risk, and helping customers achieve their goals. Why This Role? As a Customer Success Manager, you'll be at the heart of the customer journey, ensuring our customers realise the full value of Klipboard ...

Hours 35 hours per week Closing Date Sat, 19 Sept 2026 The Customer Engagement Platform (CEP) is one of Skipton’s most strategically important technology platforms. It underpins how colleagues understand member needs, deliver personalised support, manage cases and workflows, and automate processes across the Society. As our Senior … This platform is a central enabler of Skipton’s purpose and transformation goals, powering journeys across Homes, Money and Membership by giving colleagues the insight, capabilities and automation they need to deliver brilliant service. You’ll build, operate and evolve a unified, scalable and resilient platform that allows ...

Hours: 35 hours per week Closing Date: Sat, 19 Sept 2026 The Customer Engagement Platform (CEP) is one of Skipton’s most strategically important technology platforms. It underpins how colleagues understand member needs, deliver personalised support, manage cases and workflows, and automate processes across the Society. … Great Britain. Whatever your background or ambitions, we’ll help you grow, thrive, and shape a better future. Why This Role Matters The Customer Engagement Platform is the engine room of how Skipton understands, supports and communicates with its members. Powering Dynamics 365, Power Platform solutions, marketing automation, case ...

Champion geospatial across the organisation, driving adoption and awareness at all levels. Business Partnership & Influence Build strong relationships with senior leaders across Property, Online, Customer, Express, Tech and other business functions. Identify opportunities where geospatial analytics and data science can improve decision making and deliver measurable business outcomes. Provide … team. Ensure appropriate prioritisation and resource allocation across the geospatial portfolio. Analytics, Data Science & Product Delivery Oversee the delivery of geospatial analytics, modelling, insight generation and locationbased decision support solutions. Lead the development of innovative geospatial products and analytical capabilities that can be scaled across the business. Ensure analytical ...

Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyze input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation … reflects business goals and user needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross‐functional product teams and coordinate delivery across internal business ...

resource allocation and organisational design. Develop, coach and grow a team of project managers, implementation consultants and delivery specialists. Establish a culture focused on customer outcomes, accountability, operational excellence and continuous improvement. Delivery, Implementation & Governance: Oversee the successful delivery of customer implementation projects, ensuring high-quality outcomes delivered … scalable growth. Ensure customers successfully transition from implementation into long-term operational adoption and value realisation. Drive continuous improvements in implementation quality, efficiency and customer satisfaction. Commercial & Operational Management: Own departmental budgets, resource planning, utilisation, forecasting and commercial performance. Scope projects accurately, produce Statements of Work and maintain strong ...

profitable than they've ever been. The Mission As an Account Executive, Fintech, you drive adoption of Simpro Group's payment solutions across our customer base. Your job is to drive customer adoption, influence the product road map, and shape processes that will scale Payment customer activation … us. What You’ll Do Drive Adoption of Payments — At Volume Carry and crush a defined adoption quota tied directly to payment activation Identify customer pain points, articulate key benefits, and upsell them to our payment solutions Execute direct outreach to prospective customers, build deep trust, and drive payment ...

experienced Business Development Manager to join its commercial team. This is an exciting opportunity for a relationship-driven sales professional to manage key customer accounts while identifying and securing new business opportunities across the UK. The Opportunity Reporting into the Sales Manager, you will play a pivotal role … account management and new business development. You'll work closely with customers, marketing, product development, and operational teams to deliver commercial success and outstanding customer service. This role is ideal for someone who enjoys building long-term partnerships, developing strategic accounts, and identifying growth opportunities within the food manufacturing ...

Senior Machine Learning Engineer to advance our CX intelligence platform. You will design, train, and deploy transformer-based models and agentic systems on customer feedback data, balancing bespoke fine-tuning with off-the-shelf LLMs. You’ll own pipelines for extraction, retrieval, reranking, summarisation, and sentiment analysis, and help ...