10 of 10 Customer Insight Jobs in Yorkshire

millions of users relying on their platform, this is a rare chance to work on products that genuinely matter — with the data, reach and customer base that very few SaaS employers can offer. The Role You'll own the "what" and the "why" of your product area, working across … shape product direction, and act as the connective tissue between customers, stakeholders, and delivery teams — championing outcomes over outputs and grounding every decision in customer insight and strategic value. What you'll be doing Building deep understanding of users and the market to ensure the product delivers maximum ...

Delivery and Technology teams, they lead product discovery, define the problem to be solved, clarify desired outcomes and support prioritisation decisions that balance customer value, commercial impact and strategic fit. The role partners closely with the Technical Product Owner to ensure opportunities are clearly understood, effectively shaped and translated … turning commercial, client and stakeholder requests into clear product opportunities, expected outcomes and measurable success criteria. Lead discovery and validation activities to understand customer needs, business value, market demand, risks, assumptions and constraints before opportunities move into delivery. Identify opportunities to evolve client-specific requirements into scalable product capabilities ...

Responsibilities Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems Oversee and optimise the satellite systems supporting Customer Services and external customers Own the International customer experience narrative by translating business requirements into customer expectations Lead the development … prioritisation, and delivery of the digital customer experience capability and technology roadmap Partner end to end with Commercial, Customer Service, Supply Chain, Finance, Technology, and external customers Provide people, virtual team, and cross‐functional leadership Drive governance, adoption, enhancements, and user experience improvements Requirements Bachelor’s degree ...

focus on maintaining existing platforms. This role is about building something from the ground up. You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth. Working across marketing, commercial and event operations, you'll implement CRM and marketing … automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight. If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact. What You'll Be Doing As our Commercial Growth Lead ...

future of StepChange. Created as part of our new Executive Operating Model, this newly created Executive role brings together product strategy, service innovation, client insight, analytics and growth under one executive leader. You'll shape how our products and services evolve, ensuring they continue to meet changing client needs … strategic ambitions. You'll lead the full product and service lifecycle, balancing innovation with operational excellence to ensure our services remain relevant, accessible, insight-led and financially sustainable. From the evolution of our core debt advice service through to digital journeys, new propositions and future service models ...

Designer | Leeds (Hybrid) | Competitive Salary Do you love turning real customer problems into digital experiences people actually enjoy using? We're working with a fast growing, market leading technology business that's transforming a traditionally complex industry. They're expanding their Product and Design team and looking … Design intuitive, accessible experiences across web and mobile Build user flows, wireframes, prototypes and polished UI designs Turn complex requirements into clear, effective customer journeys Work closely with Product and Engineering from discovery through to delivery Spot and prioritise opportunities to improve the customer experience Design connected journeys ...

join its Data Science team in the UK. You will deliver high-impact data science initiatives and collaborate with colleagues across marketing, pricing, customer insights and operations to optimise business processes. You will apply ML and statistical modelling, explain results to stakeholders, and drive data-driven decision making while ...

resource allocation and organisational design. Develop, coach and grow a team of project managers, implementation consultants and delivery specialists. Establish a culture focused on customer outcomes, accountability, operational excellence and continuous improvement. Delivery, Implementation & Governance: Oversee the successful delivery of customer implementation projects, ensuring high-quality outcomes delivered … scalable growth. Ensure customers successfully transition from implementation into long-term operational adoption and value realisation. Drive continuous improvements in implementation quality, efficiency and customer satisfaction. Commercial & Operational Management: Own departmental budgets, resource planning, utilisation, forecasting and commercial performance. Scope projects accurately, produce Statements of Work and maintain strong ...

Jobtailor is seeking an experienced leader to drive the international digital customer experience. You will own the strategy across EDI, DSOS, customer insights and supporting satellite systems, and oversee satellite systems that support Customer Services and external customers. With 6–8 years in digital CX or related ...

Senior Machine Learning Engineer to advance our CX intelligence platform. You will design, train, and deploy transformer-based models and agentic systems on customer feedback data, balancing bespoke fine-tuning with off-the-shelf LLMs. You’ll own pipelines for extraction, retrieval, reranking, summarisation, and sentiment analysis, and help ...