20 of 20 Customer Insight Jobs in Yorkshire

Project/Customer Journey Manager Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect … countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Project/Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. ...

Project/Customer Journey Manager Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect … countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Project/Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. ...

Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category User Experience Design Closing Date 5 September 2026 Lead UX Researcher Insight leader. Practice builder. Ensuring customer insight shapes experiences across Asda’s digital and ecommerce journeys. We’re building a high-performing … team to raise craft, embed customer insight, and deliver exceptional end-to-end experiences. If you’re motivated by complex problems, working at scale, and the opportunity to shape a growing research practice, this is your chance. This is a hands‐on leadership role where you will lead ...

Senior UX Designer, you will combine strategic UX thinking with hands-on design craft, leading the end-to-end experience from research and insight through user flows, wireframes, prototypes and high-fidelity UI. You will help define global UX principles while ensuring experiences are grounded in customer needs … This is an opportunity to help set the UX standard for a growing global ecommerce business while remaining close to the craft and measurable customer experience. RESPONSIBILITIES UX Design & Delivery Lead the end-to-end UX design process, from discovery and research through user flows, wireframes, prototypes, high-fidelity ...

Delivery and Technology teams, they lead product discovery, define the problem to be solved, clarify desired outcomes and support prioritisation decisions that balance customer value, commercial impact and strategic fit. The role partners closely with the Technical Product Owner to ensure opportunities are clearly understood, effectively shaped and translated … turning commercial, client and stakeholder requests into clear product opportunities, expected outcomes and measurable success criteria. Lead discovery and validation activities to understand customer needs, business value, market demand, risks, assumptions and constraints before opportunities move into delivery. Identify opportunities to evolve client-specific requirements into scalable product capabilities ...

Description Job Title: Individual Customer Savings (ICS) Lab Product Owner - D2C Investments Platform Location: Leeds or Edinburgh Salary: £106,565 - £125,370 Hours: Full-time Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds … hybrid working expectations in line with our Flexibility Works policy. What you’ll be doing: This is an exciting opportunity to lead the Individual Customer Savings (ICS) Lab within our Direct to Consumer Customer Investments Platform. You'll shape how customers invest with us, being responsible ...

370We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsHybrid Working, Job ShareJob Description Summary.Job DescriptionJob Title: Individual Customer Savings (ICS) Lab Product Owner - D2C Investments PlatformLocation: Leeds or EdinburghSalary: 106,565 - 125,370Hours: Full-timeWorking Pattern: Our work style is hybrid, which involves … including hybrid working expectations in line with our Flexibility Works policy.What you’ll be doing:This is an exciting opportunity to lead the Individual Customer Savings (ICS) Lab within our Direct to Consumer Customer Investments Platform. You'll shape how customers invest with us, being responsible ...

detective and an architect-digging into data to find inefficiencies and design and implement scalable, tech-forward solutions to elevate our customer experience.Our mission:Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting We started Goodlord because … Opportunity:You’ll own the data behind our support operation, making sure we have the right information to understand what’s happening across our customer journeys. You’ll dig into contact trends to understand who is contacting us, what they need help with and when, using data to identify ...

focus on maintaining existing platforms. This role is about building something from the ground up. You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth. Working across marketing, commercial and event operations, you'll implement CRM and marketing … automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight. If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact. What You'll Be Doing As our Commercial Growth Lead ...

growing digital platform. You'll work at the heart of product decision-making, driving experimentation, influencing roadmap priorities, and uncovering insights that directly impact customer acquisition, activation, and retention. The Company They are a high-growth, consumer-focused technology business with a strong product-led culture and an expanding … international customer base. Data plays a central role in how they build products, improve customer experiences, and drive commercial outcomes. With significant investment in analytics, experimentation, and innovation, they offer an environment where analytical thinking is genuinely valued. The organisation operates with a remote-first mindset and prioritises ...

portfolio for a technology-led business supporting families during some of the most sensitive times in their lives. This is where strategic product leadership, customer empathy and delivery discipline converge, and you’ll be the person joining it all up. You’ll sit between product strategy and execution, taking … Technology to Operations knows what’s coming and why. You will lead, coach and develop a team of Product Managers, setting high standards for customer insight, commercial thinking and delivery discipline. You will take accountability for portfolio-level prioritisation, balancing customer value, commercial return, technical feasibility ...

+ BenefitsHours: Full Time, 39.5 hours per weekReports to: Head of ProductAbout the BusinessOur client is an established technology business specialising in digital customer engagement, loyalty and rewards solutions for B2B clients.With continued growth across its Enterprise and Commercial proposition, the business is investing further in its Product function … looking for a Product Manager to help strengthen and embed a more product-led approach.The OpportunityThis role sits between commercial needs, customer problems and technology. You'll identify and validate product opportunities, shape the right solutions and help prioritise investment based on customer value, commercial impact and scalability.You ...

Full Time, 39.5 hours per week Reports to: Head of Product About the Business Our client is an established technology business specialising in digital customer engagement, loyalty and rewards solutions for B2B clients. With continued growth across its Enterprise and Commercial proposition, the business is investing further … looking for a Product Manager to help strengthen and embed a more product-led approach. The Opportunity This role sits between commercial needs, customer problems and technology . You'll identify and validate product opportunities, shape the right solutions and help prioritise investment based on customer value, commercial ...

ideal for an experienced platform product leader who combines deep integration expertise with strong strategic thinking, stakeholder influence and a relentless focus on customer outcomes.Job descriptionAs Lead Platform Product Owner, you will define and deliver the vision, strategy and roadmap for HMRC's enterprise integration platform, ensuring it continues … development of platform capabilities, standards, governance and adoption models.Drive the adoption of modern integration approaches, including API-led, event-driven and hybrid architectures.Use customer insight, usage data and performance metrics to inform prioritisation and investment decisions.Champion a product-led approach, ensuring the platform delivers measurable value for users ...

join its Data Science team in the UK. You will deliver high-impact data science initiatives and collaborate with colleagues across marketing, pricing, customer insights and operations to optimise business processes. You will apply ML and statistical modelling, explain results to stakeholders, and drive data-driven decision making while ...

solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Now we're looking for a Customer Success Manager to take ownership of a portfolio of customers and become a strategic partner in their long-term success. This isn't a role … account maintenance—it's about delivering measurable value, driving adoption, reducing risk, and helping customers achieve their goals. Why This Role? As a Customer Success Manager, you'll be at the heart of the customer journey, ensuring our customers realise the full value of Klipboard ...

Champion geospatial across the organisation, driving adoption and awareness at all levels. Business Partnership & Influence Build strong relationships with senior leaders across Property, Online, Customer, Express, Tech and other business functions. Identify opportunities where geospatial analytics and data science can improve decision making and deliver measurable business outcomes. Provide … team. Ensure appropriate prioritisation and resource allocation across the geospatial portfolio. Analytics, Data Science & Product Delivery Oversee the delivery of geospatial analytics, modelling, insight generation and locationbased decision support solutions. Lead the development of innovative geospatial products and analytical capabilities that can be scaled across the business. Ensure analytical ...

resource allocation and organisational design. Develop, coach and grow a team of project managers, implementation consultants and delivery specialists. Establish a culture focused on customer outcomes, accountability, operational excellence and continuous improvement. Delivery, Implementation & Governance: Oversee the successful delivery of customer implementation projects, ensuring high-quality outcomes delivered … scalable growth. Ensure customers successfully transition from implementation into long-term operational adoption and value realisation. Drive continuous improvements in implementation quality, efficiency and customer satisfaction. Commercial & Operational Management: Own departmental budgets, resource planning, utilisation, forecasting and commercial performance. Scope projects accurately, produce Statements of Work and maintain strong ...

partnership with our CRO team, and lending capacity to other channels such as CRM and Marketing. Creating an effortless and seamless customer experience. You'll inherit an established design system built in Figma, and your job is to build on it, keeping our visual language consistent and coherent … develop our customer journeys. This is a hands-on role for someone who's as comfortable interpreting UX/behavioural data to inform test-ready designs. Role Responsibilities: Design and iterate across key user journeys, creating wireframes, prototypes and high-fidelity UI Work within and extend our existing Figma ...

Senior Machine Learning Engineer to advance our CX intelligence platform. You will design, train, and deploy transformer-based models and agentic systems on customer feedback data, balancing bespoke fine-tuning with off-the-shelf LLMs. You’ll own pipelines for extraction, retrieval, reranking, summarisation, and sentiment analysis, and help ...