7 of 7 Customer Intelligence Jobs

Senior Customer Analytics & AI Transformation Manager Lead AI-Powered Customer Transformation We're partnering with an ambitious, customer-focused organisation investing heavily in AI, automation, customer analytics, and digital transformation across its customer operations function. This is a unique opportunity to play a key role … transforming a large-scale contact centre environment through the adoption of Conversational AI, chatbots, speech analytics, sentiment analysis, customer insight, and intelligent automation. The Role Working across Customer Operations, Technology, Product, and Data teams, you'll help shape and deliver an AI-first customer experience strategy, driving ...

Addressable market coverage, brand awareness & brand engagement • Multi-channel personalised engagement (brand + CEOs) • Qualified lead volumes, opportunity CVR, revenue acceleration (at scale) - creating customer intelligence & decisioning KEY RESPONSIBILITIES Leadership & Management • Intelligence layer: customer profile schema, ICP models, lead scoring models & intent models • Automation - journey framework … revenue attribution & personalisation performance Functional Responsibilities • You will own ICP modelling, persona development, behaviour modelling, lead scoring, intent scoring and opportunity scoring - building the intelligence that powers every downstream campaign. • You will bring AI personalisation to life through dynamic content, dynamic journeys, dynamic sequencing, offer selection, message optimisation ...

Senior Product Manager – Customer, Access & Identity Department: Product & Technology Employment Type: Full Time Location: London Reporting To: Group Product Director Description We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring … together our customer data and modernise how customers access our products. This is a pivotal role in shaping how we identify, authenticate, and understand our customers across the business, and in turning a newly combined organisation into a single, coherent customer experience. You will own the product vision ...

youre supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other.It means every customer is our favourite, every voice is valued, and every interaction is one were proud of. When youre part of a community that shares your … About the role Working closely with the Data Analytics Manager and wider Marketing Team, this role will be responsible for turning audience data and customer intelligence into real-world outcome-driven marketing activations across paid media, CRM, and emerging channels across the DFS Group. This role sits ...

youre supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other.It means every customer is our favourite, every voice is valued, and every interaction is one were proud of. When youre part of a community that shares your … About the role Working closely with the Data Analytics Manager and wider Marketing Team, this role will be responsible for turning audience data and customer intelligence into real-world outcome-driven marketing activations across paid media, CRM, and emerging channels across the DFS Group. This role sits ...

purchasing dynamics. Collaborate with Data Engineering teams to integrate and operationalise third-party datasets e.g. student population and institutional metrics to create rich, actionable customer intelligence profiles. Work closely with the Product Marketing and Sales Strategy teams to align analytical outputs with go-to-market strategies, pricing frameworks … commercial objectives at the product-offering level. Design, build, and productionise scalable end-to-end data pipelines incorporating normalised customer attributes, behavioural signals, and finalised rSAM outputs. Combine the EDU rSAM with advanced propensity modelling techniques to optimise education-focused sales motions and accelerate customer growth opportunities. Deliver ...

same time, the product ships major updates every 1-2 weeks, and the company's positioning is evolving from “research platform” to “compounding customer intelligence layer.” That combination is dangerous if nobody owns it. ... if we do this badly, new hires take 3 months to become useful … enablement engine that keeps 150 people current without burning everyone out: A weekly or bi-weekly “what changed” loop across product, positioning, GTM, and customer A knowledge system (docs, AI assistants, short-form video, recorded walkthroughs) that is easier to use than Slack Role-specific enablement so sales ...