1 to 3 of 3 Customer Retention Jobs in the North East

Manager will build strong relationships with existing clients and act as their trusted advisor, ensuring they maximise the product. This role focuses on client retention, guiding users through migration from an older legacy product to a brand new offering plus identifying upsell and renewal opportunities. This is a … by identifying upsell, cross-sell, and renewal opportunities. Collaborate strategically with internal teams to ensure seamless migration to the latest product offerings and maximise customer lifetime value. Lead clients through successful software migrations to new products, ensuring a smooth transition and maximising user adoption alongside Software trainers. Tailor innovative … each client's specific needs and challenges. Craft compelling presentations and demonstrations that showcase the value proposition. Negotiate and secure winning renewals, maintaining strong customer satisfaction and maximising account profitability. Partner effectively with internal teams (Customer Success, wider sales colleagues (SDR/BDR & KAM), L&D, marketing, product more »

Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customer retention and platform satisfaction. Maintain clear and concise documentation of support activities. Qualifications: Proven experience in IT support or a related field. … Strong problem-solving skills with a customer-centric approach. Ability to communicate effectively with both technical and non-technical stakeholders. Familiarity with ticketing systems and escalation procedures. Full Driving License & Car The company also focuses on fostering a warm and welcoming work environment and provides bonuses and incentives to more »

Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customer retention and platform satisfaction. Maintain clear and concise documentation of support activities. Qualifications: Proven experience in IT support or a related field. … Strong problem-solving skills with a customer-centric approach. Ability to communicate effectively with both technical and non-technical stakeholders. Familiarity with ticketing systems and escalation procedures. Full Driving License & Car The company also focuses on fostering a warm and welcoming work environment and provides bonuses and incentives to more »