Food Distribution or Food Manufacturing background. What you will be doing As FMCG National Account Manager , you will play a critical role in the customer experience, working to expand and retain the companys largest and most strategic business relationships and work across business lines within your assigned accounts and … assigned accounts in partnership with the Sales Managers Identify and pursue new business opportunities and products not under contract with your assigned accounts Increase customerretention and profitability by identifying opportunities to reduce waste, seamlessly on-board new business, manage compliance to Key Performance Indicators that allow … the right to grow with your assigned accounts Follow the appropriate methodologies for selling and account management strategy Focus on customerretention and satisfaction across all facilities and lines of business Conduct regular business reviews with assigned accounts and provide volume forecasts to operations business partners Act more »
Position: Customer Success Manager Location: Chorley, full time. Salary: £40,000 - £50,000 BEFORE YOU APPLY: Please read through the whole job posting to ensure you are suitable for the role and have the essential skills. You must be local to Chorley and happy to be in the office … full time. We are currently partnered with a managed services provider in Lancashire who are seeking a driven and passionate Customer Success Manager to join the team. Could this be you? Our client is seeking a Customer Success Manager that can manage a portfolio of clients and ensure … customer satisfaction and retention by understanding their needs and eliminating any concerns. Ideally, you will have worked in an IT space in the past so you will understand the market, but if not they can teach it all! This is not a sales role, you will not more »
and manage a team within a high-volume cancellation/query department. Develop and implement retention strategies to reduce churn and increase customer retention. Drive the overall strategy for the retention team, aligning it with company goals and objectives. Analyse cancellation trends and customer … programs to empower the team to effectively convert cancellations into renewed customers. Collaborate with Sales, Marketing, and Product Development teams to enhance the overall customer experience and retention. Monitor key retention metrics and provide regular reports to senior management. About you: Proven experience in managing a team … preferably within a retention or customer service environment. Demonstrated success in developing and executing retention strategies. Ability to thrive in a fast-paced, high-pressure environment with a high volume of cancellations. Strong leadership and communication skills. Experience in the software industry is a plus more »
Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Everys customerretention is high by delivering a first-class experience within their first 30 days of implementing the system. Responsibilities Responsible for setting … customer expectations, managing customer timescales by guiding customers remotely through their implementation and roll out of Every products and services Building excellent working relationships with customers to help increase product engagement Managing multiple product roll outs at once to the same high standard throughout all interactions Providing excellent … levels of customer service and online guidance to multiple audiences Working continuously on a project task until completion or referral to another department Ensuring any referrals are passed to relevant departments in a timely manner Working with the Professional Services team and wider company teams to continually improve processes more »
Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1500 people, they have … online sales channels. This position requires a unique blend of technical, analytical, strategic & management skills to ensure that the eCommerce platform is meeting the customer needs in a rapidly evolving digital landscape. You will be responsible for LWCs customer ordering portal and the upkeep of our public facing … management & optimisation of the companys B2C and B2B eCommerce websites and corporate sites. 2. Analytics & Reporting: Continuously monitor and analyse performance, sales data and customer behaviour to identify opportunities from improvement and informed strategic decision-making. 3. Collaboration & Project Management: Work closely with cross-functional teams, including IT, Marketing more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Salt
of growth. You will work closely with the Marketing Director and will deliver CRM projects that will drive loyalty and spend from their existing customer base. The overall CRM objective is to be responsible for designing, producing and delivering a range of timely campaigns to increase customer loyalty … reordering You will play a key role in reviewing the loyalty scheme and update it to drive demonstrable value to the business and all customer segments Working with the loyalty and CRM partner you will manage customer jonurneys to create, maintain and grow customer database Drive the … strategy of customer communication across email, site, SMS and direct mail Identify customer journey requirements and trigger points for automated communications Experience Required 6+ years experience in CRM & Loyalty Educated to degree level - marketing qualification would be preferable Solid CRM and Email marketing background Hands on and strategic more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Circle Group
for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Circle Group
for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »
POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customerretention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of … is complete. What Will I be doing? Receive inbound help requests from customers via the primary channels of phone call, chat, and email. Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs. Consult with customers to ensure their business … operations run effectively on Zenoti Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment; Raise issues to Product Engineering as needed Be a trusted advisor to our more »
channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities: Plan and deliver effective communications for customerretention, revenue and engagement. Evaluate and improve CRM … content, app push notifications, in-app messaging, and other touchpoint impacts. Leverage data to deliver a personalised and targeted journey for the Beauty Bay customer, and ensure a fluid journey exists to on site content. Ensure effective end-to-end delivery of CRM Comms including planning, briefing, copywriting, set … up, proofing, translation, implementation, and campaign/weekly reporting. Execute & help to develop customer segmentation , with communications that are appropriately targeted for best impact with territory and translation consideration. Drive success via the CRM testing programme , ensuring good visibility of overall results and testing mechanics to improve KPIs. Understand more »
finish. Including, strategy, brief response, media plan creation, execution, reporting and invoicing Owning and incrementally growing a book of business by focusing on clientretention, growth, renewal, and satisfaction Creating and maintaining short and long-term Account Plans for each designated account Monitoring campaign pacing and KPI performance more »
Manchester, North West, United Kingdom Hybrid / WFH Options
First Databank
you will create and implement account plans for existing customers who use our OptimiseRx and AnalyseRx technologies. You will focus on objectively measuring usage, customer satisfaction and benefits realisation, which will lead to customerretention and opportunities to upsell. Providing specialist support to our Commercial Management … and nurture broad and deep relationships with key stakeholders - Create and manage account plans which measure customers experience - Become a key voice of the customer - Support customers in achieving timely contract renewals - Effectively recognise and realise upsell and cross-sell opportunities About You To be considered as a Clinical … or deployment management experience - Experience selling and/or delivering services into the NHS Please note, this role combines home working with work on customer sites within your region. You may be required to work outside of normal office hours with occasional overnight stays. Other organisations may call this more »
Salford, Greater Manchester, North West, United Kingdom
Walmsley Wilkinson Associates
best practices. Recommending and attending exhibitions and conferences to develop the company products. Building and maintain strong relationships with clients, ensuring high levels of customer satisfaction and retention. Evaluating bids, coordinating bid submissions and working collaboratively with cross-functional colleagues across the globe in design, sales, finance, supply chain more »
Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customerretention and platform satisfaction. Maintain clear and concise documentation of support activities. Qualifications: Proven experience in IT support or a related field. … Strong problem-solving skills with a customer-centric approach. Ability to communicate effectively with both technical and non-technical stakeholders. Familiarity with ticketing systems and escalation procedures. The company also focuses on fostering a warm and welcoming work environment and provides bonuses and incentives to reward you for your more »
Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customerretention and platform satisfaction. Maintain clear and concise documentation of support activities. Qualifications: Proven experience in IT support or a related field. … Strong problem-solving skills with a customer-centric approach. Ability to communicate effectively with both technical and non-technical stakeholders. Familiarity with ticketing systems and escalation procedures. Full Driving License & Car The company also focuses on fostering a warm and welcoming work environment and provides bonuses and incentives to more »
Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customerretention and platform satisfaction. Maintain clear and concise documentation of support activities. Qualifications: Proven experience in IT support or a related field. … Strong problem-solving skills with a customer-centric approach. Ability to communicate effectively with both technical and non-technical stakeholders. Familiarity with ticketing systems and escalation procedures. Full Driving License & Car The company also focuses on fostering a warm and welcoming work environment and provides bonuses and incentives to more »
St. Helens, Merseyside, United Kingdom Hybrid / WFH Options
Certain Advantage
Paid Search Manager/Executive - Google Shopping - PPC Do you have a passion for Paid Advertising across search platforms, strong with customer management and a strong ability for driving traffic If so this may be a position below for you! We are partnered with a dynamic data driven marketing … communicate campaign performance and identify areas for improvement. Stay up-to-date on the latest Google Shopping features and best practices. Account management and customerretention What we need: Experience in paid media campaigns with Google Shopping Proven track record of generating ROI Experience in tools such more »
Leeds, England, United Kingdom Hybrid / WFH Options
The Travelers Companies, Inc
we deliver a diverse range of industry-specific, combined property and casualty insurance solutions. Our commitment to excellence shines through our superior service and customer retention. Elevate your career as an Underwriter in Leeds or Manchester by becoming a key player in our Existing Business team on a permanent … client relationships through a high level of visibility and using a disciplined sales management approach (e.g. planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives. Working with Distribution, effectively assist in the development, documentation and execution of sales plans with emphasis … and regions to foster business development across Travelers. Actively participate in regularly scheduled regional and product underwriting and/or sales meetings. Demonstrate superior customer service standards (consistency, quick response, knowledge of products) to meet Travelers' service standards. As an employee you are expected to act in an ethical more »
client requirements and collaborate with relevant teams to include necessary information to enhance the firm's profile and win new business. • Work to improve customer satisfaction and retention, promptly addressing client concerns and communicating project updates or changes. • Collaborate with the legal team heads and finance department more »
digital team helping to develop an effective database and CRM for the business. You will: Design and implement CRM strategy and initiatives to drive customer acquisition, retention, and engagement Design and implement data-driven, multi-channel marketing campaigns, including email, SMS, push notifications, and in-app messaging. more »
The role has a technical emphasis so experience/knowledge in engineering would be an advantage Excellent communication skills Attention to detail Problem solving Customer service and administration skills Ability to work using own initiative & team player Experience in a similar role Technical After Sales Coordinator - Responsibilities Improve the … quality of customer service and retention of customers Monitor warranty claim submissions and requisite credits and take action as required To control service stocks at a level commensurate with profit requirements To maximise departmental profitability through the sale of labour, parts, accessories, & other products Work closely with … to deliver a first class service Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges Dealing with queries & providing resolutions Ensure the necessary improvements and more »
a leading corporate travel company dedicated to providing seamless travel solutions for businesses around the globe. With a focus on efficiency, cost-effectiveness, and customer satisfaction, we strive to exceed our clients' expectations at every turn. Position Overview: We are seeking a dynamic and experienced Client Manager Team Leader … This hybrid role involves managing and leading a team of client managers, while also taking charge of troubleshooting, handling escalated issues, and ensuring that customer relationships are effectively managed and nurtured for long-term success. Responsibilities: Lead and motivate a team of client managers to achieve targets and deliver … exceptional service. Act as a point of escalation for complex client issues, ensuring timely resolution and preventing recurrence. Develop and implement strategies to enhance customer satisfaction and retention. Conduct regular performance reviews and provide coaching and mentoring to team members. Collaborate with other departments to streamline processes and improve more »
to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Subscription Services Responsible for supporting new customer signup and retention flows, billing services and payment integrations. The Subscription team supports high traffic API services that provide the source of more »
CRM Executive Manchester £28,000 Forward Role are working with a global, fast paced, B2B business that are in hyper growth mode. Here, no 2 days are the same. You'll work in a stylish and modern top floor office more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
They seek an adept individual capable of overseeing various initiatives simultaneously, such as devising growth strategies for international markets, bolstering and preserving their global customer base, enhancing the online international experience to resonate locally, and orchestrating operational adjustments to uphold service excellence in new territories. They are looking for … daily relationships with international marketing agencies, technology partners, and business collaborators in key growth regions to align with the company's overarching strategy. Drive customer acquisition and retention efforts to ensure sustained growth and brand loyalty. Identify and assess multiple international growth opportunities by analysing datasets, monitoring more »