1 to 25 of 49 Customer Segmentation Jobs in London

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

exciting journey of growth and transformation – and we'd love you to be part of it. The opportunityWe're looking for a Customer Analytics & CRM Specialist, helping to shape the performance and growth of our B2C retail proposition.Supporting categories across the Avios Retail Domain, you'll use customer … products, to the right customers, at the right time.Working closely with our Retail Marketing & CRM Lead, you'll become the go-to expert for customer insight within Retail, partnering with Trading, Product, Engineering and Data teams to optimise customer journeys, improve personalisation and identify new commercial opportunities.This ...

drive the analytics, measurement, and insights agenda across our global CRM ecosystem. This is a highly strategic role at the intersection of data, customer engagement, marketing effectiveness, and business growth . You'll transform customer signals into actionable insights, helping the organisation make smarter decisions across the entire … customer journey while ensuring the customer remains at the center of every interaction. Working closely with Marketing, Sales, CRM, and Business leaders, you will build a data-driven culture that optimizes engagement, conversion, personalisation, and customer lifetime value. Duties/Responsibilities CRM Analytics Strategy Define and evolve ...

join the Fearless? Job DescriptionThe Role:As Personalisation Lead, you will define and drive the Group's personalisation strategy across digital channels, ensuring every customer interaction becomes more relevant, engaging and commercially effective.This role sits at the centre of Digital, Product, Marketing, Analytics and Data, leading the evolution … customer experiences through data-driven decision making, audience strategy and experimentation. You will own the personalisation roadmap, develop future capability, and ensure onsite and offsite personalisation work together to create connected customer journeys.Leading both the onsite Personalisation Experience team and the Audience Management function, you will establish scalable ...

closely with cross-functional stakeholders, apply advanced analytical methods to challenging business problems, and help shape decisions that drive growth, engagement, and long-term customer value. If this introduction sparks your interest, keep reading — the best is yet to come!Job Description:Essential Responsibilities: Lead the development and implementation … spanning PayPal P2P, Checkout, Credit, Debit, and more — and identifying where the greatest untapped growth opportunities lie.The team drives business outcomes through advanced analytics, customer segmentation, funnel analysis, experimentation, and causal inference. We are a close-knit group of intellectually curious, technically rigorous data scientists who take pride ...

PayPal's consumer ecosystem, help shape analytical approaches used across the organization, and partner with senior stakeholders to drive growth, engagement, and long-term customer value. If this introduction sparks your interest, keep reading — the best is yet to come!Job Description:Essential Responsibilities: Lead and manage data science … spanning PayPal P2P, Checkout, Credit, Debit, and more — and identifying where the greatest untapped growth opportunities lie.The team drives business outcomes through advanced analytics, customer segmentation, funnel analysis, experimentation, and causal inference. We are a close-knit group of intellectually curious, technically rigorous data scientists who take pride ...

birthdayGenuine career development opportunities, including our mentoring scheme, your own annual 500 learning budgetEmployee Assistance Programme and wellbeing portalThe roleWe’re hiring a Digital Customer Success CampaignsManager to join our digital customer engagement team. Reporting to theDirector of Digital Customer Engagement, this role will be responsible forstrategic … planning and orchestration of data-driven customer lifecyclecampaigns, across our self-serve customer base.Key responsibilities:Strategic Campaign ManagementSegmentation & PersonalisationCross-Functional Collaboration with Marketing, Product, Sales, Support & Financial ServicesMust have:A proactive, hands-on mindset with a strong focus on strategic value creation, sense of ownership and drive ...

build the future of global banking. If that sounds like you, let’s build what’s next.About the RoleAs our founding Global Customer Insights Lead, you will establish the company's definitive source of truth for customer understanding, spanning NPS, competitive intelligence, and executive-level insight.This … narrative. You will stay close to our customers, synthesize qualitative and quantitative signals, and translate insight into decisions that meaningfully shape product direction, customer experience, go-to-market priorities, and overall company strategy.You will own our global NPS and customer insight agenda, build and lead a high-performing ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

access to their account, and complete the checks needed to use Wise safely. You’ll help the team find the right balance between conversion, customer experience, operational efficiency, and risk controls: reducing unnecessary friction for legitimate businesses while helping deflect bad actors.This role offers a significant opportunity to collaborate … ability to write clear, performant, reliable queries across large and complex datasets.Product analytics craft: Strong experience with at least three of funnel analysis, customer segmentation, cohort analysis, metrics decomposition, experimentation, causal inference, or product opportunity sizing.Data product ownership: Experience building and owning production-grade analytical assets, such ...

Software Strategic Debt Manager (SDM) platform, supporting migration from Tallyman GRS to SDM. The role involves designing and maintaining workflow configurations, business rules, customer segmentation, and treatment strategies to ensure effective debt management and collections operations. The successful candidate will work closely with business and technology stakeholders … financial services industry. Experience working with Tallyman GRS or other enterprise collections and recoveries platforms. Solid knowledge of workflow configuration, business rules engines, customer segmentation, and treatment strategy management. Experience designing, implementing, and optimizing collections and recovery strategies to improve operational performance. Proven ability to support collections platform ...

DescriptionDG has scaled fast - product ambition, AI capability, an enviable customer base - but we don’t yet have a dedicated product marketing function to turn that ambition into market-ready decisions.We’re hiring our first Product Marketer to own positioning, narrative, launches, customer research, sales enablement and competitive … story end-to-end - the version sales pitches, the version the website tells, the version the CEO uses on stage. Define and narrow our customer segmentation, understand the buyer personas we sell to, and define the value proposition that drives pipeline and revenue.Develop our positioning and messaging, narrative ...

professional services businesses. Following significant growth through acquisition and continued investment in technology, the organisation is building a market-leading AI capability to revolutionise customer engagement, marketing performance and commercial growth. If you're excited by AI, data, automation and building intelligent marketing operations from the ground up, this … Marketing Operations, you'll take ownership of the organisation's AI marketing operations capability, designing and implementing intelligent systems that improve efficiency, enhance customer experiences and drive measurable commercial results. Working across the entire customer journey, you'll combine AI, automation and customer intelligence to create highly ...

About the RoleWorking for a high-growth (+25% YOY), sustainable consumer eCommerce scale-up, Customer Retention and Loyalty Marketing Manager will have the opportunity to shape the growth of their loyalty program. You’ll be responsible for creating customer-centric strategies and executing the loyalty program while optimising … personalisation and customer engagement to achieve business growth.Requirements:Proven experience working in Retention, Loyalty or CRM focused role, with experience working on a loyalty program.Familiarity with CDP and ESP tools such as Bloomreach, Treasure Data, Blueconic etc.An analytical growth mindset and able to use analytical principals to extract meaningful ...

dynamic, fast paced environment.Position Overview: As the Marketing Analytics Manager, you will play a pivotal role in transforming marketing, market access, and customer data into strategic insights that drive performance across campaigns, channels, and markets. You’ll partner closely with regional and country-based marketing teams to evaluate campaign … impact to sales outcomes, and optimize tools for performance tracking, funnel diagnostics, and ROI.This role will also own analytics and insight generation from the Customer Data Platform (CDP), translating unified customer and patient profiles into actionable audience segmentation, funnel insights, and channel-specific activation recommendations across ...

deliver innovative data-led and AI driven solutions in a range of areas including:• AI Enablement: Applying LLMs, GenAI, Agentic AI to solve customer problems in the payments ecosystem.• Real-time trend monitoring and predictive analytics.• Customer intelligence, behavioural segmentations and personalisation.• Self-Service Business Intelligence.• Early warning … ideation through to the launch, scaling, and commercialisation of data-driven products and services.• Identify high-value data and AI-led opportunities that address customer pain points and create new revenue-generating services across the UK payments ecosystem. • Work closely with cross-functional teams, including Engineering, Data Science ...

deliver innovative data-led and AI driven solutions in a range of areas including: - AI Enablement: Applying LLMs, GenAI, Agentic AI to solve customer problems in the payments ecosystem. - Real-time trend monitoring and predictive analytics. - Customer intelligence, behavioural segmentations and personalisation. - Self-Service Business Intelligence. - Early warning … ideation through to the launch, scaling, and commercialisation of data-driven products and services. - Identify high-value data and AI-led opportunities that address customer pain points and create new revenue-generating services across the UK payments ecosystem. - Work closely with cross-functional teams, including Engineering, Data Science ...

London Corporate Office. Reporting to the Retail Marketing Director, the E-Commerce Manager will be responsible for driving performance, enhancing the online customer experience, and supporting the continuous improvement of services to achieve key business objectivesResponsibilities:Develop, implement, and continuously refine the e-commerce and digital strategy to drive … revenue growth, brand positioning, and customer loyalty. Act as the digital experience leader, ensuring brand alignment and high standards across all digital channels, working with cross-functional partners in marketing, operations, and product development. Propose and lead enhancements in web UX/UI, driving a seamless and luxurious customer ...

AreVML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé … business change etc.). Includes data, AI, martech and adtech transformation roadmaps, measurement frameworks and associated operating model development. Analytics & Data Science solutions; encompassing customer analytics (e.g. customer segmentation, predictive modelling), digital analytics (e.g. journey analysis, web/app, media analysis), business intelligence (e.g. dashboard reporting ...

Corporate strategy: Defining growth priorities M&A transaction support: VDD and CDD Product and services strategy: Value proposition & business case development Marketing strategy: Channel, customer segmentation, messaging Customer engagement: thought leadership research, playbooks, pitches, webinars, private events What you’ll do Consulting Directors are expected to divide ...

online as soon as they move into their new home.Working across Brand, CRM, Digital, Sales, Property and Commercial teams, you'll create compelling customer experiences throughout the home-buying journey, whilst collaborating with property developers to identify new growth opportunities and maximise Hyperoptic's presence within sales and marketing … suites.As the marketing lead for the New Build segment, you'll champion the voice of the customer across the business, ensuring customer insight and marketing priorities are represented in cross-functional discussions and senior forums. You'll build strong relationships across teams, influence decision-making and help shape ...

part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca … efficiency. Develop proposals and methodologies for Data Planning; encompassing data‐driven journey design, targeting personalisation, test and learn Analytics & Data Science solutions; encompassing customer analytics (e.g. customer segmentation, predictive modelling), digital analytics (e.g. journey analysis, web/app, media analysis), business intelligence (e.g. dashboard reporting ...

AreVML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé … drive effectiveness and efficiency.Develop proposals and methodologies forData Planning; encompassing data-driven journey design, targeting personalisation, test and learnAnalytics & Data Science solutions; encompassing customer analytics (e.g. customer segmentation, predictive modelling), digital analytics (e.g. journey analysis, web/app, media analysis), business intelligence (e.g. dashboard reporting ...

forecast the economic value of our products. You will work across our acquiring and business account products to keep our valuation, unit economics, and customer lifetime value models grounded in how merchants actually behave. Your work will inform pricing, segmentation, and investment decisions taken at the most senior … yourself, then structure how to solve them through rigorous analysis, testing, and collaboration with product, finance, growth, and credit. Whether you are rebuilding a customer lifetime value forecast for the business account, pressure-testing the assumptions behind a pricing change in acquiring, or designing the analytical framework ...

Since 2006, we’ve been helping businesses optimise marketing and operations by combining AI with business and tech expertise across 4 domains: Marketing Effectiveness, Customer Analytics, Operational Excellence, ESG & sustainability.With a full in-house team and offices in Paris, London, New York, Hong Kong, and Shanghai, we deliver tailor … clients, from data strategy and collection to modelling, insights, and activation.· Apply econometrics, regression, Bayesian statistics, and machine learning methods to analyse marketing and customer data· Collaborate closely with Managers to understand the project scope, structure, analytical approaches, manage operations and ensure timely delivery.· Build dashboards and visualisation tools ...