1 to 25 of 35 Customer Segmentation Jobs in London

growth and retention strategies at Harmsworth Media (the I Paper and the New Scientist). You will define and maintain reports to track key performance indicators (KPIs), build advanced customer segmentation models, and leverage predictive analytics to enhance business decision-making and identifying key insights to help identify audience opportunities for prospecting. Main Responsibilitie sLead data analysis initiative … subscriber lifecycle, from acquisition to retention and lifetime value .Define and maintain report s to track KPIs, providing actionable insights to stakeholders across the business .Develop, improve, and maintain customer segmentation model s to provide deep insights into the subscription base and inform Product/Marketing strategies .Utilise predictive analytics and retention modellin g to forecast churn risk … and customer behaviour, leveraging data science techniques .Collaborate with cross-functional team s, including marketing, finance, product and editorial, to ensure data-driven decision-making aligns with business objectives .Deliver actionable recommendation s to optimise marketing spend, customer acquisition, product initiatives and retention strategies .Responsible for innovating in how we leverage A I to access and give insights More ❯

growth and retention strategies at Harmsworth Media (the I Paper and the New Scientist). You will define and maintain reports to track key performance indicators (KPIs), build advanced customer segmentation models, and leverage predictive analytics to enhance business decision-making and identifying key insights to help identify audience opportunities for prospecting. Main Responsibilitie sLead data analysis initiative … subscriber lifecycle, from acquisition to retention and lifetime value .Define and maintain report s to track KPIs, providing actionable insights to stakeholders across the business .Develop, improve, and maintain customer segmentation model s to provide deep insights into the subscription base and inform Product/Marketing strategies .Utilise predictive analytics and retention modellin g to forecast churn risk … and customer behaviour, leveraging data science techniques .Collaborate with cross-functional team s, including marketing, finance, product and editorial, to ensure data-driven decision-making aligns with business objectives .Deliver actionable recommendation s to optimise marketing spend, customer acquisition, product initiatives and retention strategies .Responsible for innovating in how we leverage A I to access and give insights More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform … CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform … CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We're looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You'll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you'll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform … CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers of … customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical storytelling More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Responsibilities: Deliver implementation and ongoing management of the customer data platforms from More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data platforms More ❯

available Immediate requirement - strong leadership skills We are seeking for an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science Develop and implement predictive models to understand … drivers of customer behaviour, including purchase patterns, customer lifetime events and sentiment analysis Create sophisticated customer segmentation using behavioural, transactional, and demographic data Design and build predictive models to enhance personalized customer experiences across all channels Collaborate on design of test & learn methods to measure CRM initiatives' effectiveness Monitor and optimize model performance through continuous … into clear, actionable insights Create compelling data visualizations to effectively communicate patterns and insights Partner with cross-functional teams to enhance CRM strategies Provide data-driven recommendations to improve customer engagement metrics Skills ? Relevant experience in Customer Marketing Data Science including applied statistics and machine learning techniques (supervised and unsupervised learning, natural language processing, Bayesian statistics, time-series More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

West London | Onsite | Salary Competitive | 1 Year FTC Visa Sponsorship not available. IMMEDIATE START Omnis Partners is assisting a leading international organisation in hiring an Interim Customer Analyst. This role offers a hands-on opportunity for a data-driven professional to influence customer strategy and drive pricing initiatives across several European markets. What you will do: • Develop and … optimise dynamic ticket pricing models across European markets. • Analyse pricing performance, competitor trends, and customer data to inform strategy. • Manage pricing data and governance within the ERP system. • Build customer segmentation and predictive models to drive personalisation. • Design and assess A/B tests and other experiments to evaluate commercial impact. • Provide actionable insights and dashboards for … retail, leisure, or multi-market environments. • Strong Skills in SQL, Python, and data visualisation tools (Power BI preferred). • Experience in building models to deliver actionable insights. • Experienced with customer/CRM analytics and predictive customer segmentations. • Degree in a quantitative field (Statistics, Maths, Economics, Physics) is advantageous. Personal Attributes: • Results-driven, pragmatic, and focused on continuous improvement. More ❯

West London | Onsite | Salary Competitive | 1 Year FTC Visa Sponsorship not available. IMMEDIATE START Omnis Partners is assisting a leading international organisation in hiring an Interim Customer Analyst. This role offers a hands-on opportunity for a data-driven professional to influence customer strategy and drive pricing initiatives across several European markets. What you will do: • Develop and … optimise dynamic ticket pricing models across European markets. • Analyse pricing performance, competitor trends, and customer data to inform strategy. • Manage pricing data and governance within the ERP system. • Build customer segmentation and predictive models to drive personalisation. • Design and assess A/B tests and other experiments to evaluate commercial impact. • Provide actionable insights and dashboards for … retail, leisure, or multi-market environments. • Strong Skills in SQL, Python, and data visualisation tools (Power BI preferred). • Experience in building models to deliver actionable insights. • Experienced with customer/CRM analytics and predictive customer segmentations. • Degree in a quantitative field (Statistics, Maths, Economics, Physics) is advantageous. Personal Attributes: • Results-driven, pragmatic, and focused on continuous improvement. More ❯

SENIOR CUSTOMER ANALYST LONDON – HYBRID - 2 DAYS A WEEK IN OFFICE SALARY – £70,000 + BONUS THE COMPANY A leading delivery marketplace connecting millions of customers with thousands of restaurant partners! THE ROLE As a Senior Customer Analyst, you will play a pivotal role in driving customer strategy and lifecycle optimisation across acquisition, retention, and loyalty. You … ll use advanced analytics and data storytelling to influence commercial and marketing decisions that shape customer growth. Key Responsibilities: Analyse and optimise customer behaviour across the lifecycle - acquisition, retention, churn. Deliver actionable insights that influence marketing and growth strategy. Run A/B and multivariate tests to evaluate campaign performance. Use SQL and Tableau/Looker to build … by identifying opportunities to move customers through key stages. Collaborate cross-functionally with analytics, marketing, and commercial teams. YOUR SKILLS AND EXPERIENCE Advanced SQL skills essential Strong background in customer, lifecycle, or marketing analytics. Experience owning analytical projects, e.g. customer segmentation, LTV modelling, churn reduction. Strong data storytelling skills - able to translate insights into commercial impact. Ideally More ❯

SENIOR CUSTOMER ANALYST LONDON – HYBRID - 2 DAYS A WEEK IN OFFICE SALARY – £70,000 + BONUS THE COMPANY A leading delivery marketplace connecting millions of customers with thousands of restaurant partners! THE ROLE As a Senior Customer Analyst, you will play a pivotal role in driving customer strategy and lifecycle optimisation across acquisition, retention, and loyalty. You … ll use advanced analytics and data storytelling to influence commercial and marketing decisions that shape customer growth. Key Responsibilities: Analyse and optimise customer behaviour across the lifecycle - acquisition, retention, churn. Deliver actionable insights that influence marketing and growth strategy. Run A/B and multivariate tests to evaluate campaign performance. Use SQL and Tableau/Looker to build … by identifying opportunities to move customers through key stages. Collaborate cross-functionally with analytics, marketing, and commercial teams. YOUR SKILLS AND EXPERIENCE Advanced SQL skills essential Strong background in customer, lifecycle, or marketing analytics. Experience owning analytical projects, e.g. customer segmentation, LTV modelling, churn reduction. Strong data storytelling skills - able to translate insights into commercial impact. Ideally More ❯

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯

a major digital transformation. With a strong presence across web and app channels, the business is investing heavily in analytics, modern data platforms, and digital product capability to improve customer experiences and drive commercial performance. The company operates large-scale digital customer journeys with significant traffic volumes, making data central to decision-making across product, marketing, operations, and … service design. THE TEAM You’ll join the Data & Analytics function, which is structured into several specialist groups including: Digital & Customer Operations Analytics Tagging & Tracking Data Engineering Insights, BI & Visualisation This role sits within a cross-functional environment that works agnostic of product, supporting insight generation across digital journeys, product performance, and customer behaviour. You’ll lead a … is collaborative, technically strong, and commercially focused — ideal for someone who enjoys blending analytical depth with strategic influence. THE ROLE This position leads the insight agenda across digital channels, customer journeys, and product experiences. You’ll shape how data is used to inform decisions, guide digital strategy, and drive engagement and retention across web and app platforms. It’s More ❯

a major digital transformation. With a strong presence across web and app channels, the business is investing heavily in analytics, modern data platforms, and digital product capability to improve customer experiences and drive commercial performance. The company operates large-scale digital customer journeys with significant traffic volumes, making data central to decision-making across product, marketing, operations, and … service design. THE TEAM You’ll join the Data & Analytics function, which is structured into several specialist groups including: Digital & Customer Operations Analytics Tagging & Tracking Data Engineering Insights, BI & Visualisation This role sits within a cross-functional environment that works agnostic of product, supporting insight generation across digital journeys, product performance, and customer behaviour. You’ll lead a … is collaborative, technically strong, and commercially focused — ideal for someone who enjoys blending analytical depth with strategic influence. THE ROLE This position leads the insight agenda across digital channels, customer journeys, and product experiences. You’ll shape how data is used to inform decisions, guide digital strategy, and drive engagement and retention across web and app platforms. It’s More ❯

a major digital transformation. With a strong presence across web and app channels, the business is investing heavily in analytics, modern data platforms, and digital product capability to improve customer experiences and drive commercial performance. The company operates large-scale digital customer journeys with significant traffic volumes, making data central to decision-making across product, marketing, operations, and … service design. THE TEAM You'll join the Data & Analytics function, which is structured into several specialist groups including: Digital & Customer Operations Analytics Tagging & Tracking Data Engineering Insights, BI & Visualisation This role sits within a cross-functional environment that works agnostic of product, supporting insight generation across digital journeys, product performance, and customer behaviour. You'll lead a … is collaborative, technically strong, and commercially focused - ideal for someone who enjoys blending analytical depth with strategic influence. THE ROLE This position leads the insight agenda across digital channels, customer journeys, and product experiences. You'll shape how data is used to inform decisions, guide digital strategy, and drive engagement and retention across web and app platforms. It's More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with Data … OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with Data … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You'll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings More ❯

managing project delivery, timelines, and stakeholder communications. Translate complex business challenges into analytical frameworks and actionable insights using data from multiple sources. Conduct advanced quantitative analyses (e.g., marketing attribution, segmentation, predictive modeling) to uncover business drivers and inform strategy. Present findings and recommendations to senior client stakeholders in a clear, compelling narrative that drives decision-making. Collaborate cross-functionally … years of experience in analytics, strategy consulting, or marketing consulting, with proven client-facing experience. Strong quantitative and analytical skills, with experience in marketing mix modeling, multi-touch attribution, customer segmentation, or identity/data management platforms. A degree in Statistics, Data Science, Marketing Analytics, or a related field. Excellent communication skills, with the ability to simplify complex More ❯

compliance, and differentiation. You’ll collaborate across product, marketing, sales, and compliance teams to ensure new payment solutions are positioned effectively and meet regulatory standards including KYC (Know Your Customer) , KYB (Know Your Business) , and AML (Anti-Money Laundering) . Key Responsibilities Market Analysis: Research competitive landscapes, customer needs, and emerging trends in payments. Customer & Industry Insight … and feedback, shaping product features and solutions. Product Positioning: Define and communicate the unique value proposition, highlighting differentiators vs. competitors. Pricing Strategy: Develop pricing models aligned with market standards, customer value, and adoption goals. Distribution Strategy: Identify and optimise customer channels, including digital platforms, mobile apps, and strategic partnerships. Marketing & Communications: Collaborate with marketing to build compelling messaging … campaigns, and product collateral. Sales Enablement: Equip sales teams with training, tools, and resources to successfully sell new payment solutions. Launch Execution: Lead product rollouts, customer onboarding, and adoption tracking. Compliance Integration: Ensure go-to-market strategies and product features align with KYC, KYB, and AML requirements. Performance Monitoring: Track KPIs such as acquisition, transaction volume, and revenue to More ❯

compliance, and differentiation. You’ll collaborate across product, marketing, sales, and compliance teams to ensure new payment solutions are positioned effectively and meet regulatory standards including KYC (Know Your Customer) , KYB (Know Your Business) , and AML (Anti-Money Laundering) . Key Responsibilities Market Analysis: Research competitive landscapes, customer needs, and emerging trends in payments. Customer & Industry Insight … and feedback, shaping product features and solutions. Product Positioning: Define and communicate the unique value proposition, highlighting differentiators vs. competitors. Pricing Strategy: Develop pricing models aligned with market standards, customer value, and adoption goals. Distribution Strategy: Identify and optimise customer channels, including digital platforms, mobile apps, and strategic partnerships. Marketing & Communications: Collaborate with marketing to build compelling messaging … campaigns, and product collateral. Sales Enablement: Equip sales teams with training, tools, and resources to successfully sell new payment solutions. Launch Execution: Lead product rollouts, customer onboarding, and adoption tracking. Compliance Integration: Ensure go-to-market strategies and product features align with KYC, KYB, and AML requirements. Performance Monitoring: Track KPIs such as acquisition, transaction volume, and revenue to More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with Data … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You’ll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings … and other advanced features to improve relevance and performance. Collaborate with CRM and regional marketing teams to align with campaign goals and customer segmentation strategies Own the full ML lifecycle—from model design to deployment and monitoring. Partner with engineering and data teams to ensure scalable solutions. Continuously monitor and improve model performance using data insights and feedback. More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with Data … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You’ll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings … and other advanced features to improve relevance and performance. Collaborate with CRM and regional marketing teams to align with campaign goals and customer segmentation strategies Own the full ML lifecycle—from model design to deployment and monitoring. Partner with engineering and data teams to ensure scalable solutions. Continuously monitor and improve model performance using data insights and feedback. More ❯