1 to 25 of 67 Customer Segmentation Jobs in London

offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling … Argos, More Often through Inspiring Choice, Always Great Value and Supercharging our Digital Capabilities. The role holder will be responsible for delivering deep-dive Customer Analytics, primarily Digital but with a view across the full end-to-end Customer Journey, focusing on segmentation, Customer Lifetime Value ...

Line Manages: Customer Success Leads, CSMs, Tech touch CSM and Migrations CAE Works with: Client Team, Sales Team, wider Artlogic team Location: London Term: Interim (15 months) About us Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers … shaping the future of how art is bought, sold, and managed, both online and in person. About the role Leading a newly formed Customer Success team (High, Medium, Low and Tech Touch Customer Success, alongside Migrations and two Team Leads) you will provide clarity, consistency and direction during ...

optimisation of our broadcast and automated CRM activity, working closely with the Senior CRM & Omnichannel Clienteling Manager to bring the wider CRM and customer retention strategy to life. You will play a key role in ensuring CRM activity is delivered accurately, efficiently and in line with the wider marketing … commercial calendar. You will also support customer segmentation, lifecycle activity, retention initiatives and CRM reporting, helping the business better understand and engage its customers across digital and retail touchpoints. You will be a key champion of the customer within the business, helping ensure CRM activity is relevant ...

Senior Customer Analyst London (Hybrid – 2x Days a Week in Office) £45,000-£50,000 The Company This is a leading UK consumer and retail business with a significant physical and digital presence and millions of customers; the business is investing heavily in its data and analytics capabilities, with … increasing demand from senior stakeholders to use data to make better, faster commercial decisions. The wider analytics function brings together Customer Analytics, Data Science, Data & AI, Marketing Analytics, Pricing and Promotional Analytics, giving the team exposure to a broad range of commercial challenges. The Customer Analytics team sits ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

Customer Relationship Management Analyst - FTC Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand … ultimate, quality experience. About our role: 12-14 months Fixed Term Contract To support the digital business and the CRM Manager by providing customer behaviour and lifetime value insight, reporting globally across all channels and markets and manage the Digital Optimisation and Analytics Executive. To provide customer ...

stores alongside our e‐commerce presence, we are seeking a Senior CRM & Omnichannel Clienteling Manager to build, lead, and scale a best‐in‐class customer strategy across all touchpoints. This role sits at the intersection of data, marketing, technology, and retail experience. You will own and lead the global … clienteling vision: driving customer lifetime value, personalisation, and seamless journeys online and in‐store, while preserving the brand’s luxury DNA. Job requirements 8-10+ years of experience in CRM, lifecycle marketing, or clienteling within fast‐paced, high‐growth environments. Strong background in omnichannel CRM, campaign management ...

develop defined areas of the B2B lifecycle strategy across FT Professional and the FT Specialist portfolio, with a primary focus on renewal and customer value growth through cross-sell and upsell. You will own a portfolio of lifecycle programmes spanning renewal support, retention, cross-sell and upsell, delivering measurable … improvements in account growth, renewal rates and customer lifetime value. The role will also flex across earlier lifecycle stages, including trial engagement, onboarding and in-life engagement, where required to support broader commercial priorities. Working closely with the Head of B2B Lifecycle, you will translate the overall lifecycle strategy ...

Caffè Nero Group comprises of Caffè Nero UK, Harris + Hoole, FCB Coffee, 200 Degrees and Coffee#1. The role: We are looking for a Customer Insights & Modelling Executive at Caffè Nero. The role is based at our offices in Covent Garden, Central London. Reporting to the Senior Customer Marketing Manager, the Customer Insights & Modelling Executive will analyse and interpret customer-level data to generate actionable insight that improves CRM effectiveness, loyalty engagement and customer value. The role will work across first‐party transactional and loyalty data, brand tracking, CRM performance and customer experience ...

Senior Digital & Commercial Manager, you will be responsible for defining and delivering Bill's digital roadmap, ensuring every digital touchpoint creates a seamless customer experience while driving measurable commercial growth. Reporting to the Commercial & Marketing Director, you will lead the delivery of our Digital Transformation Programme, owning the strategic … roadmap across CRM, loyalty, website, digital acquisition, customer experience and digital performance. Working closely with internal teams, external agencies and technology partners, you will ensure every customer interaction is connected, measurable and commercially impactful. This is a highly strategic and commercially focused role, balancing long-term digital transformation ...

family, will have usedourservices. We are integral to the running of the railway and play a crucial part at every stage of the customer journey –making sure we are delivering a better railwayforall our customers,now and in the future. As we embark on a new era for rail … programmesto deliver a great experiencefor our customers.This role will focus on developing recommendations and requirements for Phase 2 of our CRM transformation including customer journeys, segmentation,consentand preference management, multi-channelengagementand CRM operating models. The ideal candidate will be an experiencedcommercially drivenCRMmarketingprofessional with a background building and evolvingCRM ...

This is an exciting opportunity for a CRM Manager to join a fast-paced digital entertainment business and take ownership of customer engagement. Needs to have gaming or gambling backround. You will play a key role in shaping CRM strategy, delivering data-driven campaigns, and enhancing the customer … targeted, personalised communications. The Company They are a well-established digital business operating within the online gaming and sports betting sector. With a strong customer focus and ambitious growth plans, they invest heavily in technology, data, and customer engagement. The business offers a collaborative environment where ...

Spotlight Sports Group is a global media and technology company with a clear purpose, to set the standard for trusted, customer-driven experiences across global racing and sports betting. Guided by our mission to create experiences that fans love, we combine more than 40 years of heritage with bold … subscription conversion ecosystem for the Racing Post. This role will drive subscriber growth by designing, implementing and continuously improving the customer journeys, paywall experiences, offer architecture and monetisation strategies that convert anonymous users into paying subscribers. Working at the intersection of Product, Subscriptions, Editorial, Data and Engineering, you will ...

Software Strategic Debt Manager (SDM) platform, supporting migration from Tallyman GRS to SDM. The role involves designing and maintaining workflow configurations, business rules, customer segmentation, and treatment strategies to ensure effective debt management and collections operations. The successful candidate will work closely with business and technology stakeholders … financial services industry.* Experience working with Tallyman GRS or other enterprise collections and recoveries platforms.* Solid knowledge of workflow configuration, business rules engines, customer segmentation, and treatment strategy management.* Experience designing, implementing, and optimizing collections and recovery strategies to improve operational performance.* Proven ability to support collections platform ...

helps businesses unlock the full potential of their first-party data. Their platform solutions transform complex data into actionable intelligence, enabling clients to drive customer revenue growth, optimise decision-making, and gain a competitive edge. They specialise in key UK consumer service sectors, including Finance, Retail, Travel, Telco … productised and scaled, from building bespoke datasets to operationalising end-to-end pipelines with ML Ops. Your work will span forecasting, customer segmentation, churn prediction, and commercial optimisation. This is not a research role — it's a hands-on, high-impact position for someone ready to own data ...

scaled fast - product ambition, AI capability, an enviable customer base - but we don’t yet have a dedicated product marketing function to turn that ambition into market-ready decisions. We’re hiring our first Product Marketer to own positioning, narrative, launches, customer research, sales enablement and competitive intelligence … story end-to-end - the version sales pitches, the version the website tells, the version the CEO uses on stage. Define and narrow our customer segmentation, understand the buyer personas we sell to, and define the value proposition that drives pipeline and revenue. Develop our positioning and messaging ...

HVAC, Plumbing, and Electrical Services. Every home-service business operates differently. Clara combines thoughtful product design with AI agents that adapt to each customer’s workflows, so the software fits around the business rather than forcing the business into a standard way of working. Today, Clara answers calls … manages customer conversations. Our ambition is much bigger: to build an AI workforce that takes more of the administrative and growth work off the shoulders of millions of small business owners. The Role We’re hiring our first Product Marketing Manager to help determine where Clara has the strongest ...

Role Sitting within the Global CRM team, the CRM Analyst will play a key role in shaping and optimising Jimmy Choo's customer strategy through data-driven insights and customer analytics. The role will support revenue growth, improve customer engagement, and enhance the client experience through actionable … customer insights and analytics. The successful candidate will play a key part in developing a better understanding of our customers and in driving the performance of existing and new customer-centric programs. Key Responsibilities and Duties Analyse customer behaviour and identify opportunities to improve CRM and clienteling ...

days a week) Job Overview: We're looking for an experienced, strategic CRM Manager to lead the next phase of our customer lifecycle and email marketing strategy. As CRM becomes increasingly central to how we engage, retain, and grow our customer base, you'll own the development … sophisticated strategy that moves beyond campaign-based email to data-driven customer journeys across the full lifecycle. You’ll shape how we communicate with customers from onboarding and activation through engagement, retention, renewal, and win-back - using segmentation, automation, and experimentation to ensure the right message reaches ...

Location: DMGT HQ - High Street Kensington, London Position: Permanent About the Role We're looking for an Analytics Manager - Customer to lead analytics across acquisition and retention, helping us grow and optimise our subscriber base. This role sits within the Central Analytics team and works closely with Customer … reporting to uncover what drives acquisition, conversion, retention, and value, translating data into clear, actionable recommendations that shape business strategy. You will own the Customer analytics pillar end-to-end, helping to managing a team of analysts and ensuring that insight is delivered consistently, at pace, and with strong ...

safely, efficiently and sustainably. As our portfolio increasingly combines physical infrastructure, connected products, software and data, how we bring these capabilities together into compelling customer propositions is becoming increasingly important. We are looking for a Head of Portfolio & Product Marketing to lead the commercial positioning and market-facing proposition … Product Management, Sales and Marketing. The Head of Portfolio & Product Marketing will translate deep product and market expertise from our Business Lines into clear customer propositions: defining who we serve, which problems we solve, why customers should choose ADB SAFEGATE, how our solutions differentiate and how individual products combine ...

increasing demand from senior stakeholders to use data to make better, faster commercial decisions. The wider analytics function brings together Marketing Analytics, Digital Analytics, Customer Analytics, Data Science, Data & AI, Pricing and Promotional Analytics, giving the team exposure to a broad range of commercial challenges. Loyalty … business, with significant investment and senior-level backing behind its loyalty programme. The focus is on using data to better understand what drives customer loyalty and value, and to build stronger, longer-term relationships with customers. The Role As the Marketing Analytics Manager, you will take ownership ...

Manager (Loyalty) Up to £75,000 + Benefits | Hybrid (2 days per week in Central London) This is a fantastic opportunity to join a customer-focused business where loyalty is a key strategic priority. You'll take ownership of loyalty analytics, helping shape customer strategy through insight, measurement … segmentation, and personalisation. The Company A well-established consumer brand investing heavily in its customer and loyalty proposition. Analytics sits at the heart of decision-making, with strong visibility across senior stakeholders and a growing focus on data-driven customer engagement. The Role You will lead ...

Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means … data platforms. Contribute to transformative projects within a global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning ...

business while improving price quality and margin performance. Working closely with Sales, Product Management, Marketing, Finance, and Supply Chain teams, the role translates customer, market, and financial data into clear recommendations that support both day-to-day commercial decisions and longer-term strategic planning across the EMEA region. … position is hands-on and commercially focused, with particular emphasis on customer buying behaviour, pricing strategy, new product introductions, and continuous improvement of commercial performance. POSITION RESPONSIBILITIES Sales & Customer Insights Analyse customer and sales data to identify purchasing patterns, behavioural trends, and segment performance Develop customer ...