1 to 25 of 26 Customer Segmentation Jobs in London

Line Manages: Customer Success Leads, CSMs, Tech touch CSM and Migrations CAE Works with: Client Team, Sales Team, wider Artlogic team Location: London Term: Interim (15 months) About us Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers … shaping the future of how art is bought, sold, and managed, both online and in person. About the role Leading a newly formed Customer Success team (High, Medium, Low and Tech Touch Customer Success, alongside Migrations and two Team Leads) you will provide clarity, consistency and direction during ...

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

drive the analytics, measurement, and insights agenda across our global CRM ecosystem. This is a highly strategic role at the intersection of data, customer engagement, marketing effectiveness, and business growth. You'll transform customer signals into actionable insights, helping the organisation make smarter decisions across the entire customer journey while ensuring the customer remains at the center of every interaction. Working closely with Marketing, Sales, CRM, and Business leaders, you will build a data-driven culture that optimizes engagement, conversion, personalisation, and customer lifetime value. Duties/Responsibilities CRM Analytics Strategy Define and evolve signal ...

Vice President Customer Lifecycle Growth builds sustainable competitive advantage by ensuring that the entire consumer journey from first discovery to long-term loyalty is optimized for growth. The leader uses data to drive customer transactions, improve retention, enhance cross selling and increase overall lifetime value. The leader manages … customers prefer to engage with our solutions and designs marketing programs to enable conversion. They lead the marketing automation to execute agile and targeted customer engagement. Key Position Components: Strategy: Use data to create plans to enhance customer growth Funnel Optimization: Improve how users move from to continued ...

role. The Role As a Digital Analytics Manager, you’ll play a key role in helping shape how we use data to improve customer experience and drive commercial performance across our digital channels. Reporting to the Digital Analytics and Experimentation Lead, you will work across Digital and Digitech, providing … into clear insights with clear next steps, deliver actionable recommendations across trading, product, experimentation and UX, drive Click & Collect optimisation by improving adoption and customer journeys, and collaborate to build datasets, analytics and skills that evolve the customer analytics mindset and enhance experiences for our most valuable customers. ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

professional services businesses. Following significant growth through acquisition and continued investment in technology, the organisation is building a market-leading AI capability to revolutionise customer engagement, marketing performance and commercial growth. If you're excited by AI, data, automation and building intelligent marketing operations from the ground up, this … Marketing Operations, you'll take ownership of the organisation's AI marketing operations capability, designing and implementing intelligent systems that improve efficiency, enhance customer experiences and drive measurable commercial results. Working across the entire customer journey, you'll combine AI, automation and customer intelligence to create highly ...

Corporate strategy: Defining growth priorities M&A transaction support: VDD and CDD Product and services strategy: Value proposition & business case development Marketing strategy: Channel, customer segmentation, messaging Customer engagement: thought leadership research, playbooks, pitches, webinars, private events What you’ll do Consulting Directors are expected to divide ...

ProfitMaster): Oversee the ongoing administration of the business ERP (ProfitMaster); ensuring data consistency; accurate product catalogue feed, descriptions and content; and smooth synchronisation with customer-facing platforms (such as the website). Training on systems will be provided. SEO & AEO Optimisation : Execute Search Engine Optimisation and Answer Engine Optimisation … launches. Google Merchant Centre Support : Administer and maintain Google Merchant Centre product feeds, resolving data errors and maximising product visibility. CRM & CDP Support : Support Customer Relationship Management (CRM) and Customer Data Platform (CDP) operations for customer segmentation, data integrity, and targeted marketing support. Digital Marketing Support ...

part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca … efficiency. Develop proposals and methodologies for Data Planning; encompassing data‐driven journey design, targeting personalisation, test and learn Analytics & Data Science solutions; encompassing customer analytics (e.g. customer segmentation, predictive modelling), digital analytics (e.g. journey analysis, web/app, media analysis), business intelligence (e.g. dashboard reporting ...

1. Commercial & E-commerce Domain Architecture Define domain strategies and target architectures across: Sales (Field Sales, Key Account Management, Sales Effectiveness) Marketing (Campaign Management, Customer Journeys, Personalisation) Trade Promotion & Demand Management E-commerce & Digital Commerce Customer Engagement & Commercial Analytics Architect solutions that enable: Revenue growth and execution excellence … Omnichannel customer engagement Integrated physical and digital commerce journeys Advanced commercial analytics and forecasting Ensure architectures support global consistency with market-specific execution models. 2. Salesforce-Centric Platform Leadership Act as the enterprise architectural authority for Salesforce-led Commercial capability, working closely with the Salesforce Platform Architect. Ensure Salesforce ...

project management role working closely with Sales, Product Management and Marketing teams across Europe and internationally. The position will focus on improving commercial performance, customer engagement, sales processes and go-to-market activity through data-driven and customer-focused initiatives. Key responsibilities of the Sales & Marketing Project Manager … Product Management projects across the wider business. Work closely with senior stakeholders to deliver strategic commercial and product growth initiatives. Support initiatives focused on customer acquisition, engagement and improving conversion rates. Enhance alignment between regional sales teams, product management, marketing and other key business functions. Identify opportunities to improve ...

problem-solving, using marketing technology and data to inform decisions and execution. You will consistently deliver on weekly engagement milestones to support our global customer base! This role is based in our London office, with in-person attendance expected at least 3 days per week. At the company … prioritise opportunities across onboarding, activation, engagement, retention, and reactivation. Collaborate with product, product marketing, design, data science, and creative partners to build personalised, compelling customer journeys. Define and execute contact strategy through automated and triggered journeys across key channels (e.g. email, push, in-app surfaces where available), coordinating localisation ...

Since 2006, we’ve been helping businesses optimise marketing and operations by combining AI with business and tech expertise across 4 domains: Marketing Effectiveness, Customer analytics, Operational excellence, ESG & sustainability. With a full in-house team and offices in Paris, London, New York, Hong Kong, and Shanghai, we deliver … ensuring delivery aligns with client objectives, profitability targets, and timelines. Provide strategic oversight to clients, helping optimise marketing spend, enhance campaign performance, and improve customer segmentation and ROI. Support partners and senior managers in client engagement, delivering strategic insights, shaping proposals, and contributing to RFPs/pitches Continuously ...

shape the future CRM strategy rather than simply executing a lift-and-shift migration. The Company They are a digital agency delivering CRM and customer engagement projects for leading consumer-focused brands. They are supporting a retail client through a significant CRM platform migration and are looking … focused engagement where your expertise will directly influence the success of the migration. The Role and Deliverables Lead the migration of CRM campaigns and customer journeys from Bloomreach to Klaviyo. Assess existing CRM activity and determine which data, campaigns, and processes should be migrated. Design and build CRM workflows ...

retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building an operational … market insights to guide planning and stock decisions. E-commerce Leadership Manage and continuously improve all current and future online tools, enhancing the customer journey and increasing conversion rates. Identify functionality gaps, champion new digital capabilities, and lead cross-departmental implementation. Strengthen the businesss online presence, ensuring consistency across ...

retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building an operational … market insights to guide planning and stock decisions. E-commerce Leadership Manage and continuously improve all current and future online tools, enhancing the customer journey and increasing conversion rates. Identify functionality gaps, champion new digital capabilities, and lead cross-departmental implementation. Strengthen the businesss online presence, ensuring consistency across ...

mobile measurement strategy, including MMP configuration and reconciliation of SKAdNetwork, AdAttributionKit and post-IDFA measurement. Lead the evolution of our marketing technology ecosystem, including customer data platforms, attribution tools, CRM platforms, identity solutions, server-side tagging, conversion APIs and audience activation. Define and govern the commercial metrics that matter … complex analysis to board-level stakeholders. Expert SQL skills alongside strong Python or R for statistical analysis and modelling. Hands‐on experience applying advanced customer segmentation techniques, predictive modelling and causal inference methods. Experience working within high-growth consumer, subscription or direct-response businesses with significant paid media ...

something the business uses week to week Building partnerships across marketing, commercial and finance, and having the confidence to say no Working in growth: customer segmentation, activation, demand forecasting and pricing Experience in an environment mid transformation, where standards are still being written, is an excellent advantage. ...

Lead, mentor, and develop a team of Data Scientists while defining best practices across the function Design and deploy machine learning models across forecasting, customer segmentation, and propensity modelling Own end-to-end model development including feature engineering, validation, deployment, and monitoring Partner with Engineering and Product teams ...

engineering, and orchestration on a GCP‐first stack. Building and maintaining production ML pipelines and services for non‐GenAI use cases (e.g. recommender systems, customer segmentation models, marketing optimisation modules, leveraging supervised, unsupervised and/or econometric modelling approaches). Developing APIs and microservices for AI/ ...

most of their Wise account. We’re building money without borders for people and businesses and we need your help to make our Global customer comms best-in-class. So we’re looking for a Senior CRM Manager to join our CRM team and independently lead, own, and drive … using that value as a railway to advocacy and referrals. Alongside this, you’ll own and evolve our Invite CRM strategy, identifying the right customer moments, propositions and incentives to encourage more customers to recommend Wise. Ultimately, your role is to connect price leadership and referrals: demonstrating Wise ...

millions of theatre and event‐goers, and to lead the team that runs it. CRM is how we turn interest into action across a customer's life with us: getting new customers to their first show, keeping our best customers coming back, and winning back the ones … there. We're building toward a Next Best Action model where automation and AI decide the right message, moment, and channel for each customer, at scale. We want someone genuinely energized by that: who sees automation and AI as the core of how a modern CRM program runs ...