1 to 25 of 56 Customer Segmentation Jobs in London

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

DescriptionThe Role:We are looking for a highly analytical and commercially minded Personalisation Audience Manager to lead the development, management, and optimisation of customer audiences across digital and marketing channels.This role will sit within the Personalisation function and play a critical role in scaling customer segmentation, audience … strategy, and cross-channel personalisation capabilities through data, process improvement, and AI-driven approaches.This is a highly collaborative role that combines customer insight, technical understanding, stakeholder management, and strategic thinking.Key Responsibilities:Manage day-to-day audience and segmentation requirements within the Customer Data Platform from a business ...

Vice President Customer Lifecycle Growth builds sustainable competitive advantage by ensuring that the entire consumer journey from first discovery to long-term loyalty is optimized for growth. The leader uses data to drive customer transactions, improve retention, enhance cross selling and increase overall lifetime value. The leader manages … customers prefer to engage with our solutions and designs marketing programs to enable conversion. They lead the marketing automation to execute agile and targeted customer engagement. Key Position Components: Strategy: Use data to create plans to enhance customer growth Funnel Optimization: Improve how users move from to continued ...

global retention performance KPIs and budgets to drive customer lifetime value, active customer volume, order frequency, and returning revenue Partner with Ecommerce, Marketing, Retail, and Creative teams to optimise full-funnel customer journeys and bridge online and offline touchpoints Evolve lifecycle strategies using predictive signals, behavioural data … advanced segmentation Lead business casing, go-to-market, and lifecycle mechanics for subscription offerings and loyalty/value-tier programmes Lead and develop the Customer Insights capability and ensure analysis projects deliver actionable stakeholder insights Embed customer segmentation and Trinny London’s brand personality across customer ...

birthdayGenuine career development opportunities, including our mentoring scheme, your own annual 500 learning budgetEmployee Assistance Programme and wellbeing portalThe roleWe’re hiring a Digital Customer Success CampaignsManager to join our digital customer engagement team. Reporting to theDirector of Digital Customer Engagement, this role will be responsible forstrategic … planning and orchestration of data-driven customer lifecyclecampaigns, across our self-serve customer base.Key responsibilities:Strategic Campaign ManagementSegmentation & PersonalisationCross-Functional Collaboration with Marketing, Product, Sales, Support & Financial ServicesMust have:A proactive, hands-on mindset with a strong focus on strategic value creation, sense of ownership and drive ...

role. The Role As a Digital Analytics Manager, you’ll play a key role in helping shape how we use data to improve customer experience and drive commercial performance across our digital channels. Reporting to the Digital Analytics and Experimentation Lead, you will work across Digital and Digitech, providing … into clear insights with clear next steps, deliver actionable recommendations across trading, product, experimentation and UX, drive Click & Collect optimisation by improving adoption and customer journeys, and collaborate to build datasets, analytics and skills that evolve the customer analytics mindset and enhance experiences for our most valuable customers. ...

build the future of global banking. If that sounds like you, let’s build what’s next.About the RoleAs our founding Global Customer Insights Lead, you will establish the company's definitive source of truth for customer understanding, spanning NPS, competitive intelligence, and executive-level insight.This … narrative. You will stay close to our customers, synthesize qualitative and quantitative signals, and translate insight into decisions that meaningfully shape product direction, customer experience, go-to-market priorities, and overall company strategy.You will own our global NPS and customer insight agenda, build and lead a high-performing ...

responsibilities will include:· Assist in collecting, processing, and analysing marketing datasets to support data-driven decision-making for client engagements, including campaign performance analysis, customer segmentation, and attribution modelling.· Support the development and optimisation of agentic AI workflows for marketing use cases, including personalised content generation, audience segmentation … dashboards that track the impact of marketing investments, AI initiatives, and data-driven campaigns.· Stay informed about emerging trends in agentic AI, marketing analytics, customer data platforms (CDPs), and data engineering, contributing to internal knowledge sharing and our community of practice.Connect to your skills and professional experienceTo be successful ...

forms/e404c98a2b2c9d7928b003690d56856b r=use1 Role Overview Every Carpe Diem booking begins online. The Digital Growth & Distribution Lead owns the digital infrastructure that turns customer interest into profitable bookings: website conversion, CRM, SEO, analytics, OTA performance and new distribution opportunities. You will be the commercial owner of every bookable … partners deliberately as part of the wider channel mix. This is a hands-on role for someone who can move comfortably between commercial performance, customer journeys, platform relationships, product listings and technical detail. Reports to: Marketing Director Direct report: Distribution Assistant Location: In person, London Contract: Full-time, permanent ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

access to their account, and complete the checks needed to use Wise safely. You’ll help the team find the right balance between conversion, customer experience, operational efficiency, and risk controls: reducing unnecessary friction for legitimate businesses while helping deflect bad actors.This role offers a significant opportunity to collaborate … ability to write clear, performant, reliable queries across large and complex datasets.Product analytics craft: Strong experience with at least three of funnel analysis, customer segmentation, cohort analysis, metrics decomposition, experimentation, causal inference, or product opportunity sizing.Data product ownership: Experience building and owning production-grade analytical assets, such ...

DescriptionDG has scaled fast - product ambition, AI capability, an enviable customer base - but we don’t yet have a dedicated product marketing function to turn that ambition into market-ready decisions.We’re hiring our first Product Marketer to own positioning, narrative, launches, customer research, sales enablement and competitive … story end-to-end - the version sales pitches, the version the website tells, the version the CEO uses on stage. Define and narrow our customer segmentation, understand the buyer personas we sell to, and define the value proposition that drives pipeline and revenue.Develop our positioning and messaging, narrative ...

Vice President Decision Analyst within Product, you will use data, customer insights, and analytical techniques to support the development, optimisation and performance management of products and propositions. Working closely with Product Managers, Proposition Managers, Technology, Risk and Customer teams, you will identify opportunities to improve customer outcomes … drive commercial performance, and inform strategic decision‐making. You will translate complex data into actionable insights, helping stakeholders prioritise initiatives, optimise customer journeys and measure the impact of product and proposition changes. To be successful in this role, you will need: Proven experience partnering with Product teams to uncover ...

driving industry change and championing our communities.JOB PURPOSEWe are seeking a highly analytical and technically skilled CRM Data Analyst to join our growing Global Customer team. In this role, you will leverage data to drive meaningful customer engagement, optimize CRM strategies, and support the brand’s ambition … ideal candidate has a balance of technical expertise and business acumen, with a passion for the luxury and fashion industry. RESPONSIBILITIESBuild, maintain, and optimize customer data models and segmentation frameworks in DatabricksIdentify customer insights and trends that inform personalization, targeting, and strategic decision-making. Design and maintain ...

professional services businesses. Following significant growth through acquisition and continued investment in technology, the organisation is building a market-leading AI capability to revolutionise customer engagement, marketing performance and commercial growth. If you're excited by AI, data, automation and building intelligent marketing operations from the ground up, this … Marketing Operations, you'll take ownership of the organisation's AI marketing operations capability, designing and implementing intelligent systems that improve efficiency, enhance customer experiences and drive measurable commercial results. Working across the entire customer journey, you'll combine AI, automation and customer intelligence to create highly ...

Manager (Loyalty) Up to £75,000 + Benefits | Hybrid (2 days per week in Central London) This is a fantastic opportunity to join a customer-focused business where loyalty is a key strategic priority. You'll take ownership of loyalty analytics, helping shape customer strategy through insight, measurement … segmentation, and personalisation. The Company A well-established consumer brand investing heavily in its customer and loyalty proposition. Analytics sits at the heart of decision-making, with strong visibility across senior stakeholders and a growing focus on data-driven customer engagement. The Role You will lead ...

Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means … data platforms. Contribute to transformative projects within a global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning ...

About the RoleWorking for a high-growth (+25% YOY), sustainable consumer eCommerce scale-up, Customer Retention and Loyalty Marketing Manager will have the opportunity to shape the growth of their loyalty program. You’ll be responsible for creating customer-centric strategies and executing the loyalty program while optimising … personalisation and customer engagement to achieve business growth.Requirements:Proven experience working in Retention, Loyalty or CRM focused role, with experience working on a loyalty program.Familiarity with CDP and ESP tools such as Bloomreach, Treasure Data, Blueconic etc.An analytical growth mindset and able to use analytical principals to extract meaningful ...

Market and Competitive Intelligence Manager is a strategic, high-impact individual contributor role designed to shape and elevate AVEVA’s global market, competitor, and customer intelligence capabilities. This role is critical in driving our Go-To-Market (GTM) strategy by providing actionable, data-driven insights that empower senior sales … Power, EPC, Marine, and Life Sciences). You will take ownership of complex intelligence projects—ranging from strategic market trends, industry analyses, and customer segmentation to deep-dive competitor analyses for competitive takeouts, account segmentation, and analysis. By managing intelligence databases, synthesising complex market data into clear ...

London Corporate Office. Reporting to the Retail Marketing Director, the E-Commerce Manager will be responsible for driving performance, enhancing the online customer experience, and supporting the continuous improvement of services to achieve key business objectivesResponsibilities:Develop, implement, and continuously refine the e-commerce and digital strategy to drive … revenue growth, brand positioning, and customer loyalty. Act as the digital experience leader, ensuring brand alignment and high standards across all digital channels, working with cross-functional partners in marketing, operations, and product development. Propose and lead enhancements in web UX/UI, driving a seamless and luxurious customer ...

AreVML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé … business change etc.). Includes data, AI, martech and adtech transformation roadmaps, measurement frameworks and associated operating model development. Analytics & Data Science solutions; encompassing customer analytics (e.g. customer segmentation, predictive modelling), digital analytics (e.g. journey analysis, web/app, media analysis), business intelligence (e.g. dashboard reporting ...

Corporate strategy: Defining growth priorities M&A transaction support: VDD and CDD Product and services strategy: Value proposition & business case development Marketing strategy: Channel, customer segmentation, messaging Customer engagement: thought leadership research, playbooks, pitches, webinars, private events What you’ll do Consulting Directors are expected to divide ...

deliver innovative data-led and AI driven solutions in a range of areas including:• AI Enablement: Applying LLMs, GenAI, Agentic AI to solve customer problems in the payments ecosystem.• Real-time trend monitoring and predictive analytics.• Customer intelligence, behavioural segmentations and personalisation.• Self-Service Business Intelligence.• Early warning … ideation through to the launch, scaling, and commercialisation of data-driven products and services.• Identify high-value data and AI-led opportunities that address customer pain points and create new revenue-generating services across the UK payments ecosystem. • Work closely with cross-functional teams, including Engineering, Data Science ...