18 Customer Service Jobs in Derby

desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people … s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording … requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training more »

engagement. Building connected communities. Wholesale only. At FullFibre, we are committed to delivering seamless connectivity solutions to our clients. Our emphasis on efficiency and customer satisfaction has established us as a frontrunner in the broadband sector. We are now looking for a proactive and self-driven Installation Scheduler to … As an Installation Scheduler at FullFibre, you'll be the linchpin in our operations, ensuring that installation appointments are seamlessly coordinated to deliver exceptional service to our clients. Your responsibilities will revolve around meticulously planning and organising appointments, liaising with both customers and field engineers, and maintaining clear communication … directly contributing to bridging the digital divide and empowering communities with the connectivity they need to thrive. Key Responsibilities Schedule installation appointments efficiently, balancing customer and engineer availability. Monitor and support field engineers to ensure timely completion of appointments. Maintain open communication with customers, providing updates and addressing any more »

required up to approximately 25% Skills and Qualifications: Computer related Degree, Microsoft Certification or equivalent work experience Significant server/desktop support experience Excellent customer service skills and ability to work on own initiative Understands the importance of documentation and on time delivery Sound backup and system security … practices Experience leading rollouts, migrations and system upgrades Very teamwork oriented UK Person required for working in and around customer regulatory controlled areas and data Experience within the following is required: Experience supporting High Performance Compute (HPC) environments Ability to diagnose and resolve hardware issues on laptops, workstations and more »

Office 365 Infrastructure Engineer Derby (2 days a week in the office) 54k Role Purpose: To provide a customer focused, reliable and flexible support service for the business. A SharePoint & Office 365 developer with the passion for building solutions using the Microsoft SharePoint platform. To build on an … existing SharePoint solution in line with the evolving Digital Workplace strategy. Enabling Service Areas to operate effectively and efficiently using technology. Constantly seek to improve existing sites and applications based on new technologies and Office 365 and SharePoint features. Maintain existing SharePoint solutions and implement strong supporting governance. Build … To provide prompt support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible and within the IT Service Level Agreements. Provide help and guidance to customers of Office 365 including SharePoint Online, in order that they can make maximum use of IT more »

full-time on-site IT Hardware Support Technician based in Derby. As an IT hardware technician, you will be responsible for maintaining and supporting customer technology equipment and IT assets. Your duties will include installing, configuring, diagnosing, repairing, and upgrading equipment to ensure optimal performance. Additionally, you will troubleshoot … regular working hours on a rotational basis. * Coordinate with vendor support to resolve problems and incidents efficiently. * Schedule and perform preventative maintenance tasks during customer site visits. * Conduct troubleshooting and performance tuning activities as required. * Apply patches, updates, and upgrades to server hardware and compute systems. * Generate necessary documentation … of complex IT hardware problems, recommending and implementing corrective solutions as necessary. * Respond promptly to incoming calls, pages, and emails regarding IT hardware issues. Service Management * Manage and prioritize tasks assigned to the server hardware and compute services team, including service requests, change requests, incidents, project tasks, and more »

leading provider of medical devices services to the NHS and other caregiving facilities with a strong reputation for providing a reliable, dedicated and trusted service to our partners. As an Employee Ownership Trust (EOT), we have independence in the market which is unlike any other company in the industry … and time management skills, with the ability to manage multiple projects and priorities - Friendly and approachable, a strong team player, but assertive when required - Customer-oriented (internal and external), with a desire to deliver outstanding customer service - Results-oriented, with a clear focus on commercial success Webrecruit more »

We are looking for the following skillset - · 1st/2nd Line Support · Customer Service · Excellent all-round IT Skills · Communication skills · Troubleshooting · Helpdesk/SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established … progress in the sector. This is an excellent opportunity for somebody to be exposed to a wide variety of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. To apply, please reply with your CV. Kindest regards, In Technology more »

as providing 24-hour emergency call out nationwide. Ability to problem solve and diagnose issues as and when they arise. Committed to providing excellent customer service. Ability to program a variety of PLCs using Ladder Logic, Function block or Statement List methods. Ability to program and configure SCADA software more »

teams of design, technology, facilities, and manufacturing operations staff Qualifications & Requirements – Project Manager Quality Systems will be committed to providing an exceptional level of customer service will ideally be educated to degree level, or equivalent, having gained experience in manufacturing and quality sectors knowledge of ISO9001; 14001; BBA … the confidence to manage your own time and prioritise your workload with the ability to work under pressure whilst looking for continual improvements to service delivery What we can offer – Project Manager Quality Systems reward package completion Bonus on delivery of Project paced, varied work to affect change in … a thriving SME company offering a market leading product portfolio and service to the construction industry You will deliver a challenging, business-critical project Candidates who are currently a Project Manager, Project Leader, Project Quality Manager, ISO9001 Quality Lead, Manufacturing Project Manager, Quality Systems Project Manager, Quality Compliance &Certification more »

We want to provide products to everyone on any of lifes journeys. Our InMotion brand, is a leading digital accessories business, offering an amazing customer experience with all the latest tech. Thats why, as we continue our journey, our aim is simple: to make every one of lifes journeys … better! As a Team Leader at East Midlands Airportyoull lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share … Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards. Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness, in an environment more »

to ensure they are best positioned for success following the bootcamp. We expect all staff to conduct themselves in a manner that promotes great customer service to build a long-standing relationship. The Person… An enthusiastic mentor with a willingness to get the best out of people. Motivational more »

with the very latest technical knowledge and IT and Marketing skills. We expect all staff to conduct themselves in a manner that promotes great customer service to build a long-standing relationship. The role will include some regional travel to meet the needs of our business requirements. The more »

procuring, maintaining, and reporting over a wide range of sites and sub-systems. Someone who enjoys diagnosing and problem solving and is committed to customer service. Willing to travel throughout the UK, working nights on a regular basis. Have a full UK driving licence and valid passport. Have no more »

and have an advanced level of IT literacy with experience of using a range of IT applications. To provide an efficient Endoscopy waiting list service to the consultants and their teams working flexibly with or alongside waiting list staff, consultants and other teams as required. Covering the reception area … A-C or equivalent IT literacy Desirable Hospital Administration system experience and Knowledge Essential At least 2 years experience in an administration role Customer Service experience Knowledge of Microsoft packages Desirable An understanding of the patient access policy Skills and ability Essential Ability to work to deadlines Be … Be able to communicate effectively using written,face to face and the telephone Values and behaviours Essential Be a team player Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

in the provision of highly skilled technical professionals for the built environment. We pride ourselves on our ability to deliver an exceptional level of customer service and seek to create long-lasting, dependable relationships. We are an equal opportunity employer and value diversity in our company. We do more »

in the provision of highly skilled technical professionals for the built environment. We pride ourselves on our ability to deliver an exceptional level of customer service and seek to create long-lasting, dependable relationships. We are an equal opportunity employer and value diversity in our company. We do more »

in the provision of highly skilled technical professionals for the built environment. We pride ourselves on our ability to deliver an exceptional level of customer service and seek to create long-lasting, dependable relationships. Visit our website for more information about opportunities to join Alstom or how we more »

in the provision of highly skilled technical professionals for the built environment. We pride ourselves on our ability to deliver an exceptional level of customer service and seek to create long-lasting, dependable relationships. Visit our website for more information about opportunities to join Alstom or how we more »