2 Customer Service Jobs in Huddersfield

Customer Success Support | Up to £25k | Huddersfield/Hybrid We have a great opportunity for an ambitious customer-focused individual to develop their skills and career within a successful EdTech business, working as part of a friendly and supportive team. We would love to hear from you if … you thrive in a customer facing role and are passionate about forming great relationships. You will have the opportunity here to make a difference in an evolving and growing customer success department, where the customer is the heart of the business. Role/Responsibilities: Provide onboarding support … to new customers Provide technical support to existing customers Assist with customer queries via phone, email and live chat Assist with daily troubleshooting/support tickets Skills/Requirements: Great customer service skills Strong communication skills – written and verbal Experience of Excel, or some data management eg. more »

campaign management skills. The ability to work well under pressure to meet deadlines. Skills in data analysis and interpreting statistics. Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and existing customers. An eye for detail and the … keyword bids, budget caps and other analytical metrics. Analyse competitor activity. Recommend improvements to increase performance. Set targets to increase brand awareness and increase customer engagement. Educate other staff on the use of social media and promote its use Encourage collaboration across teams and departments. Opportunity to manage our more »