1 to 25 of 86 Customer Service Jobs in West Yorkshire

Are you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience. 🌟 💻 Full-time, permanent position with a … year ⏰ Working hours: Full-time, 08:30 - 17:30 with potential for hybrid working after probation 📍 WF2 location with on-site parking As a Customer Service Executive, you will be responsible for delivering a best-in-class customer experience to our client's valued customers. You will … handle various customer queries, address concerns, provide in-depth product knowledge, and ensure that their journey with our client is exceptional. By being the primary contact for customer enquiries, you will represent the organisation and its brand throughout all communication, ensuring customer satisfaction and loyalty. Provide excellent more »

Software Support Engineer, were looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills: Have excellent customer service Strong IT skills including Microsoft office Demonstrates strong communications skills through a variety of channels Good organisation Are you wondering what life … What youll be doing: You will be joining the Helpdesk team, made up of friendly solution finders who builds great client relationships using their customer service skills. Your role will include: Building relationships and trust with subscribers through open and interactive communication Collaborate with Internal key team members … to ensure high level of customer service matching our SLA'S Ensure any development requests are communicated with the tech team Provide top quality customer service The salary for this role is £25,000 to £28,000 per year, depending on experience. How well support you more »

management systems connectivity, asset and building automation control and more! By leveraging real-time data insights, they empower businesses to make informed decisions, enhance customer experiences, and drive sustainable growth. As a Technical Solutions Engineer, you'll play a crucial role in ensuring the seamless integration and functionality of … systems will be instrumental in providing top-level support to clients, troubleshooting technical issues, and implementing effective solutions. Key Responsibilities: Report to the Technical Service Lead Provide expert technical support to clients utilizing the IoT- based energy solutions, including the integration of PV technology, smart building applications, and sustainable … Diagnose and resolve complex technical issues related to energy management systems, solar installations, building management systems, and other IoT applications Uphold practices to ensure customer satisfaction and engagement throughout troubleshooting and technical enquiry case Escalate technical cases for further exploration or conclusion Utilize systems tracking and database to log more »

Service Desk Agent (SDA Wakefield - FJ) Wakefield, England Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate … and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. more »

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and learn. … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the … and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration and work efficiently and professionally under pressure. The role requires strong organisational skills and more »

Field Service Engineer, Medical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £38,000 to £44,000 On Target Earnings £52,000 Bonus 10% Overtime (Circa £4,000) Company Car Pension Scheme … Excellent Opportunities for Career Advancement Year End Salary Review The Role - Field Service Engineer, Medical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient … ventilators, patient monitors, critical care systems and anaesthesia delivery systems, ensuring that the highest levels of customer service are maintained at all times. Your Background - Field Service Engineer, Medical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in more »

to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice … and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within … relating to compliance procedures, especially data security Job Specific Qualifications: At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact center Experience of working in a technical or software support capacity would be more »

to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, cap hpi have a mission to be the most innovative, accurate … is vital for this role, ensuring that interactions are documented and decisions explained. What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the … to newly development trends of cases as well as poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! We work in a hybrid fashion with colleagues working from home for the majority … a Release Manager to join the Tech Change team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … to meet the changing expectations of customers and regulators. The role will involve planning and marshalling resources in order to plan and manage the Customer release schedule covering all changes and for all customer applications (both packages and bespoke) through all environments into production. Where you fit in more »

What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the wider business giving insight to newly development trends of cases as well as … poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes … within designated software. Monitor the status of claims and claim types to highlight risk management and loss control issues. Negotiate settlement fees with the customer according to agreed parameters. Proactively manage both the GDPR and MIAFTR inboxes acting as support for both Investigate and correct vehicle asset information supporting more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … provide you with an abundance of great skills to then support you in furthering your career here at EMIS. Our Isle of Wight support service team meet in the office twice weekly on Monday and Tuesday. We work on alternate weekly shift patterns, Monday to Friday, 8-4.30PM … then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several pharmacy products. You will more »

Service Contracts Advisor Salary up to £24K Full-time Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half) On-site (near Hebden Bridge) Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top … UK. They are looking for a data-driven person (Excel is a must) with excellent people skills. Purpose of Role: To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent customer service and administration. Key Responsibilities: · Review, amend and renew service contracts including purchase orders · System data records administration · Prepare new service contracts and/or quotations · Promote additional value-added services provided by the company to build customer contract database · Provide support for service contract preparation more »

Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Everys customer retention is high by delivering a first-class experience within their first 30 days of implementing the system. Responsibilities Responsible for setting customer expectations, managing customer timescales by guiding customers remotely through their implementation and roll out of Every products and services Building excellent working relationships with customers to help increase product engagement Managing multiple product roll outs at once to the same high standard throughout all interactions Providing excellent levels … of customer service and online guidance to multiple audiences Working continuously on a project task until completion or referral to another department Ensuring any referrals are passed to relevant departments in a timely manner Working with the Professional Services team and wider company teams to continually improve processes more »

Rapidly growing tech company An opportunity to make a real difference in the world of education! About the role We are looking for a customer service superstar who is passionate about giving the very best service and helping our users with first line enquiries. You will be … main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner. Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools! A day in the … life of a CSA at Arbor.. Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying any risk and relaying the information to relevant teams, working well internally. Ensuring queries/complaints are resolved for clients within service level agreements (SLAs). more »

Rapidly growing tech company An opportunity to make a real difference in the world of education! About the role We are looking for a customer service superstar who is passionate about giving the very best service and helping our users with first line enquiries. You will be … main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner. Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools! A day in the … life of a CSA at Arbor.. Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying any risk and relaying the information to relevant teams, working well internally. Ensuring queries/complaints are resolved for clients within service level agreements (SLAs). more »

Finance Lender of the Year. Role Desc r iption To support the execution of the Banks Introducer strategy and deliver a professional relationship management service to commercial finance brokers, prospective customers and existing customers providing an exemplary level of service and maximizing value. Principal Accountabilities Building and relationship … for day-to-day management of the relationships. Reviewing, encouraging, managing, and progressing applications from Introducers from initial enquiry through to completion. Owning the customer service to always ensure excellent service for Introducers, prospective customers, and customers. Work closely and collaboratively with all areas of the Bank … to ensure a seamless and professional service is always provided. Promoting the Banks culture and values. Supporting lending applications in line with Allica’s Credit Policy and Credit Appetite. Compliance with all mandatory policies. Being a positive contributor to Allica’s culture, and always promoting our values of Straightforward more »

desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT- related service requests Strong communicator in providing detailed written responses to people … s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording … requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training more »

Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … business plan and sales objectives of the Centre Achieve personal KPI's and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own … strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit more »

Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … business plan and sales objectives of the Centre Achieve personal KPI's and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own … strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit more »

Team Leader. As a pivotal member of our team, you'll actively support, lead and develop a team of Home Claims handlers, ensuring exceptional customer service and driving success. About you: You`ll already be experienced at a level of managing claims-driven teams within the Insurance or … Loss Adjusting arena. You`ll be a customer service champion and a true leader of people, as well as: Good level of education at least to GCSE level or equivalent Experience in claim handling Experience in leading a busy claims management team within the given sectors The ability … to calls for recognition and improvement opportunities Oversee the household claims p rocess from first notification of loss to payment approval, ensuring efficiency and customer satisfaction Create a positive team environment through praise and recognition Manage escalations and resolve issues promptly Analyse performance data to achieve KPIs and business more »

+ Training + Progression + Free Parking Leeds - Commutable from Bradford, Wakefield, Huddersfield, Pontefract, Wetherby, Otley Are you a highly motivated individual from a customer services background looking to work for a growing and established company, where you can increase your earning potential through uncapped commission and overtime? On … their recent success and are looking to expand their specialist team. They boast a nationwide client base and specialise in the sale, installation, and service of a broad range of products. In this role you will be joining a high-energy sales team, where you will be the first … for customers, answering in-bound calls, liaising with customers, and maintaining the sales inbox. The role would suit a Sales Administrator with a strong customer background, looking to increase their earnings through uncapped commission and progress alongside a growing company. The Role: Answer in-bound enquiries and servicing calls more »

Service Desk Engineer -Leeds - £30,000 (Hybrid - after probation) My client is seeking a Service Desk Engineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a dynamic global company. As a key member of the team, you … be responsible for delivering top-notch desktop, server, and software troubleshooting and support, consistently demonstrating the highest level of technical expertise, responsiveness, and exceptional customer service. We are looking for someone highly motivated, confident, and enthusiastic about taking on new challenges. If you thrive in a collaborative environment and … we encourage you to apply and be a part of this incredible opportunity! Benefits: Annual Leave 21 days rising to 25 with length of service + bank holidays Hybrid working (4 days in office/1 from home) Private Healthcare Generous company pension Training and development Employee Discounts Expensed more »

and the new GVMS system. Will be able to communicate in a clear and concise manner and be competent working on various computer systems. Customer service skills are vital to the success of the role, ideally with deep sea operations (import, export or both). This is a … our customs team to ensure that all files comply with new and changing requirements Liaising with customers re import and export requirements and maintaining customer service Preparing quotations for customers The checking of all relevant documentation and inputting onto Sequoia system, linked to Chief/CDS Dealing with more »

telecoms and IT industry with over 20 years of delivering business solutions! Their honest, reliable, and transparent approach to telecoms, with unparalleled levels of customer service has ensured their business has a strong reputation in the sector. With a range of carefully selected partners, their customers get a … building confidence with the prospective client, you will meet your targets and generate appointments. Roles and Responsibilities · Booking appointments · Providing a high level of customer service · Working towards and exceeding daily, weekly and monthly targets · Following a mixture of warm and cold leads · Continually build a pipeline of more »

Customer Success Support | Up to £25k | Huddersfield/Hybrid We have a great opportunity for an ambitious customer-focused individual to develop their skills and career within a successful EdTech business, working as part of a friendly and supportive team. We would love to hear from you if … you thrive in a customer facing role and are passionate about forming great relationships. You will have the opportunity here to make a difference in an evolving and growing customer success department, where the customer is the heart of the business. Role/Responsibilities: Provide onboarding support … to new customers Provide technical support to existing customers Assist with customer queries via phone, email and live chat Assist with daily troubleshooting/support tickets Skills/Requirements: Great customer service skills Strong communication skills – written and verbal Experience of Excel, or some data management eg. more »