1 to 25 of 27 Customer Service Jobs in Lancashire

Job Purpose : Provide 1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

We have 7 UK employers and 36 across India. We serve all customer logistics requirements, Air and Sea Freight from across the world. The apprentice will be supporting shipping departments with all tasks and train in freight forwarding. Role Support shipping departments with all tasks and train in freight … forwarding Invoicing customers Speaking to shipping agencies Speaking to customers for shipping, updates via telephone and email Custom clearance shipments Filing Training on customer quotations Sales/meeting ,calling and emailing new customers to help grown the business Training Customer Service Practitioner Level 2 Apprenticeship Standard: This … shadowing and any other opportunities to develop your skills and knowledge Progression to level 3 and role at the end if possible Apprenticeship Standard Customer service practitioner (level 2) Training Provider RUNSHAW COLLEGE Working Week Monday - Friday, 9.00am - 5.30pm Expected Duration 16 Months Positions Available 1 Closing Date more »

Position: Customer Success Manager Location: Chorley, full time. Salary: £40,000 - £50,000 BEFORE YOU APPLY: Please read through the whole job posting to ensure you are suitable for the role and have the essential skills. You must be local to Chorley and happy to be in the office … full time. We are currently partnered with a managed services provider in Lancashire who are seeking a driven and passionate Customer Success Manager to join the team. Could this be you? Our client is seeking a Customer Success Manager that can manage a portfolio of clients and ensure … customer satisfaction and retention by understanding their needs and eliminating any concerns. Ideally, you will have worked in an IT space in the past so you will understand the market, but if not they can teach it all! This is not a sales role, you will not be required more »

+ Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find … and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served … Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable more »

are proud of our highly competitive reward and benefits offer which includes, an annual bonus scheme, 26 days annual leave increasing with length of service, an employee rewards portal offering discounts on several well-known brands, a market leading contributory pension scheme, employee assistance program and opportunity for professional … customers. Responsibilities: Deliver construction and maintenance projects at 11kV, 33kV and 132kV. Manage transmission faults. Handle day-to-day management of framework contractors. Manage Customer Interruptions (CI) and Customer Minutes Lost (CML) risk. Requirements: Hold a minimum of an HNC level qualification in Electrical Engineering (essential). Have … status at 33kV and 132kV (desirable). Have experience in 33kV and 132kV network operation and maintenance (desirable). Be focussed on providing excellent customer service (essential). Be an excellent verbal and written communicator. Be proficient in the use of MS Office. Hold a full, valid UK more »

requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning … with the whole business’ objectives. Responsibilities Service Delivery Management Manage service performance against SLAs and underpinning KPIs. Surface key risks and issues early, building effective mitigation and stakeholder management. Manage Major Incidents effectively internally and with customers including clear communication and follow up actions. Lead, manage, hire and … staff. Establish Delivery Framework Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service more »

FRENCH SELECTION UK French Speaking Technical Customer Support Salary: Up to £27,900 pa + Bonus Location: Blackburn, Lancashire - Hybrid working patternAt commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton, Blackpool, Preston, Halifax, Rochdale, Wigan, Huddersfield, Ramsbottom, Darwen, Bacup, Lancashire, North West of England Ref: 133GF *Monday … Our client is a well-established and innovative tech company with international operations Main duties: To be responsible for providing high-quality level of customer service to customers relating to their products The Role: - To deliver excellent Customer Service through their helpdesk - To resolve issues relating … to the companys products - To provide comprehensive responses to customer queries in a timely manner - To keep accurate records and data input - To deal with customers via phone/email/webchat - To liaise with other internal departments - To fulfil ad hoc duties as required The Candidate: - Fluent in more »

based inChorley and are operating a hybrid working model, where you can work remotely several days a week. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm. The Application Support Analyst will be responsible for … Application support for critical business systems of business customers Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration Handling customer incidents, problems and requests within strict Service Level Agreements Answer questions from customers about the features and capabilities of the supported Applications … Produce both customer-facing and internal documentation in line with company standards. Participate in Continual Service Improvement Activities to add value to the services provided to customers. Application deployment and configuration on Windows VMs via RDP and in AWS via Argo. The following skills and experience are required more »

We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid. The role is working for a global manufacturing company. Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension, company bonus, flexible working … candidate should have excellent troubleshooting and problem solving skills in Microsoft Operating Systems (both client and server) and Office products, as well as excellent customer service skills. Network troubleshooting and server experience would also be advantageous, as would general hardware knowledge. An understanding of key IS areas including … be preferable but not essential. Applicants should possess a keen professional attitude; strong IT technical skills; good communication, team and interpersonal skills, and excellent customer facing skills. If the 2nd Line Service Support Analyst could be of interest, please call Rebecca at GPW Recruitment or press APPLY NOW more »

Trainee Service Technician - no experience required Preston, Lancashire About Us Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence … vested interest in the company, where we can all contribute to and share in the companys success. We are looking for a dedicated Trainee Service Technician to join us at our Preston service centre and help provide high-quality products to customers across Lancashire. Through this role, you … Be a part of an employee-owned business, with the associated benefits of having a stake in the company The Role: As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and more »

as you complete an IT systems and networking Azure Cloud Support Specialist - Level 3 Information Communications Technician Apprenticeship. Key responsibility: Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system … changes Conducting proactive and reactive maintenance, including asset management audits To ensure that IT security implications are fully prioritised, whether arising via BAU, incidents, service requests, or planned changes Assisting with IT procurement sourcing activities where required Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft more »

services? My client in Lancashire, near Greater Manchester are growing, and have become a leading provider in the industry, offering fantastic solutions that prioritise service, security and data integrity for small to medium sized businesses across the UK. The 3rd line support engineer will play a crucial role in … position Have the ability to be the escalation point for all complex IT related issues Other desirable skills required: Full UK Driving License Excellent Customer Service skills Great communication skills Great time management Self motivated I look forward to receiving your application, and I will be in touch more »

Overview: I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn't a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projects! Key … with networking including routers and switches - Draytek & Cisco * Server upgrades, installs and decommissioning * Citrix - other virtualisation beneficial - VMWare and Hyper-V * Excellent communication and customer service skills. Benefits: * Competitive salary up to £32,000 per annum. * 2 x year discretionary bonus (5%) * 25 days holiday plus your birthday more »

with a competitive salary. Key Responsibilities and Activities: * Resolve IT issues by conducting problem analysis to implement temporary or permanent fixes, aiming to restore service promptly. Escalate incidents to IT Corporate teams when necessary. * Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various … applications. * Assist all users with any logged IT-related incidents when called upon. * Install and configure new IT equipment. * Maintain a high level of customer service and confidentiality, ensuring efficient and appropriate treatment of internal customers in compliance with the Data Protection Act. * Create, maintain, and publish relevant … support documentation to facilitate the quick resolution of incidents and service requests, enabling users to become more self-sufficient. * Maintain excellent verbal communication skills to effectively communicate with technical and non-technical colleagues at all organisational levels. * Collaborate with the IT Corporate Team to provide support in the development more »

well as the management of the business and client database systems. Key Responsibilities We are looking for someone to: Provide a front-line telephone service to both internal and external customers Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and … accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time Ensure the collation, co-ordination and distribution … of the operational job pack Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line more »

and software Experience with mobile devices, printers, scanners Ability to manage and prioritise tasks within fast paced and technical environment Detail-oriented with excellent customer service and communication skills Driving Licence Required Do not miss out on this opportunity, if you feel you have the right skills and more »

a Bachelors degree in a relevant Engineering discipline Have experience of identifying business opportunities at customers sites Have experience of providing detailed project/service documentation in an accurate and timely manner Ability to diagnose, repair and maintain electrical, mechanical and instrumentation systems Be able to design/generate …/modify DCS/SIS application software and hardware to fulfil customer requirements Automation Engineer Responsibilities Provide routine and on demand customer service including software development and documentation, maintenance/inspection of automation systems Adhere to regulatory and Company health, safety and environmental policy Required to positively … influence the companys reputation by displaying a professional dedication toward customer service. About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your more »

We are looking for a skilled engineer to join our team in Carnforth. As a service engineer with Scot JCB you will visit a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard. This is … phone or tablet Submitting daily timesheets and job cards Accurately ordering your parts and working closely with the parts department Working closely with the service supervisor Helping to train and mentor apprentice engineers Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturers … engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment The ability to prioritise tasks and work well in a busy environment Great customer service skills and the ability to build rapport with our customers Good IT skills A flexible and positive outlook with an outgoing approach more »

technical expertise from within the HV power, utilities and/or critical national electrical infrastructure sectors. Our client is aims to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks and create a market leading, service … and estimates for multiple contracts, frameworks or singular projects, ensuring maximum opportunity and minimum risk, and that clients and partners receive a high-quality service on time and to challenging budget requirements. The successful candidate will also contribute to all major HV preconstruction activities, ensuring successful project acquisition and more »

Clinic Administrator, you will be the first point of contact for visitors, playing a pivotal role in ensuring the clinic's smooth operation. This customer-facing position demands excellent communication skills, the ability to work autonomously, prioritize tasks, and tackle challenges effectively. You'll provide crucial administrative support to … visits. Requirements: GCSE level education or equivalent (essential). Strong administration skills and experience in diary management. Previous experience in a hospital, healthcare, or customer service setting. Prior stock control experience. Proficiency in report writing and reconciliation. Ability to work independently and collaboratively. Essential computer literacy with proven … to build rapport. Fluency in English. Join Our Team and Grow with Us! 35 Days Holiday (inclusive of 8 days bank holiday) increasing with service (pro rata). Full time hours to cover 37.5 anywhere between 8am - 6pm, Monday to Friday. Enjoy holidays on Christmas and New Year's more »

role consist of? Create and successfully close new business sales opportunities to deliver against a sales target Collaborate with other teams to support successful customer onboarding web development, payments set up etc. Provide the highest level of Customer service through the sales process Track and report on more »

maintenance of all other required gate records. Responding too and dealing with all site risk events. Carrying out fire prevention duties. Ensuring all Client Service Level Agreements and Key Performance Indicators are met. Promoting a professional image of Securitas. Essential Skills What you will bring to be a Security … to balance conflicting and changing pressures in the work environment in a respectful and constructive way. Your commitment to providing a strong focus on Customer Service is essential to maintain the high standards and professionalism of our service. DE&I Securitas is an all-inclusive employer, and we more »

jobs which require to be undertaken Liaising with departments and contractors to give out relevant work/jobs Admin duties Must have a good customer service experience as this role is telephone based Monitor job sheets and liaise with service users Admin duties If you are interested more »

Technical Training + Career Progression Opportunities + Private Medical + 33 Days Holiday (25 + Bank, rising to 28 + bank with length of service) + Company Benefits Blackpool, commutable from Preston, Blackburn, Accrington, Wigan Are you a Technical Administrator with a keen interest in Energy analysis, seeking a … balance and career progression and development opportunities. This is a fantastic opportunity for someone with an interest in the Energy industry and a good customer facing manner to develop administrative and technical skills with a view to long-term career progression. You will be responsible for helping to manage … accredited courses and qualifications The Candidate: Will have interest or experience in the Energy sector Will be a comfortable communicator and capable of excellent customer service Will have an analytical approach, pro-actively seeking potential issues and anomalies Reference number: BBBH224813 To apply for this role or to more »