1 to 25 of 52 Customer Service Jobs in Oxfordshire

Customer Service Representative Oxford (onsite) IT Support Services £22,000-£24,000 (DOE) A well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries. Responsibilities: Handling incoming customer queries Resolving issues to management (Customer Support Team Lead) Maintain client details, processing payments, maintaining CRM Raising tickets/closing tickets Maintain customer information on database Account creation/new user … setups Skills: Microsoft Office- Excel/Word/Outlook Knowledge of CRM tools Customer Service Experience (1-2 years) If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further. In Technology Group Ltd more »

Job Title: Field Machinery Engineer Division: phs Wastekit Oxford Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and … set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. Customer Service To liaise with the call controllers and Field Service Supervisors to provide the … best service to the customers. The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customer more »

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Customer Service and Admin Assessor/Trainer Location: Home/Field based (Candidates must be flexible with travel around Oxford/Reading/Bucks) Salary: £28,000 - £32,000 (Depending on skills … D32/33, A1, CAVA or TAQA. Have experience of Assessing the Business AdministratorApprenticeshipat Level 3 as a minimum. Hold solid occupational competency within Customer Service and Administration. Excellent IT skills and confident with online remote delivery. Full, clean driving licence and own vehicle. Must be flexible with … travel. Duties include: Assess and support learners working towards NewApprenticeship Standards in Customer Service L2 and Business Administrator L3. Deliver training and support to learners undertaking Functional Skills - Maths, English and ICT to level 2. Conduct online and face to face observations learnersto gather evidence towards their qualifications. more »

Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed … Service clients, working on BAU support calls. The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. … Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs more »

million from leading investors so far, with $140 million raised in the last Series C funding round in January 2023. Your Role As a Customer Support Engineer within the Support team, you will play a critical role in providing technical support and guidance to our customers. You will be … responsible for troubleshooting, diagnosing and resolving customer issues while ensuring a high level of customer satisfaction. This role requires a combination of technical expertise, problem-solving skills, communication skills, empathy, a proactive attitude and a passion for customer service excellence. Responsibilities Provide technical support and resolve … customer requests via email, phone, and other communication channels. Qualify incoming requests, including technical issues, questions, requests and other inquiries. Prioritise requests with the appropriate level of urgency, and follow the appropriate procedure to address them in a timely and effective manner. Diagnose and troubleshoot software, hardware, and network more »

Are you an experienced engineer who can provide Internal sales support to our field-based sales team, handle reactive customer enquiries, account manage their expectations, and provide after sales customer and technical support? You can be part of a large, growing commercial team, in a brand-new role … as part of a large internal team, your role will be varied technically and commercially, no two days will be the same! Our existing customer base is diverse covering materials handling, food and beverage manufacturers, process and packaging machinery, converting, bulk handling, lifting industry, milling, heavy engineering etc. Reasons … Users and OEM's. You'll be the focal point of contact for our existing customers, account managing their expectations to provide after sales customer service and sound technical advice and providing strong support to our external sales team in the field too. In addition, you will: Account more »

Service/Engineering Coordinator Due to additional customer demand, a manufacturer of specialist equipment based in Witney require a Service/Engineering Coordinator. The company have an experienced team covering the UK and a customer base throughout the UK, Europe and Africa. You will be part … of a small but skilled team, who focus on product quality and quality of service to their customers. You will be responsible for the provision and delivery of equipment to customer sites, plus the coordination and supply of skilled service and commissioning engineers. Duties also include the … booking of customer and supplier visits, providing quotations to customers and prospective customers, assessing and collating reports, along with elements of materials, stock control and purchasing. Good communication skills are key, along with an engineering or technical aptitude. Previous materials control, parts experience or customer service experience more »

information regarding the potential new suppliers - add to database if necessary Requirements We are looking for an exceptional individual who is passionate about healthcare, customer service and delivering excellence. You don't need to have worked in Market Research or Field Work before, previous administration or customer service experience would be great. If you tick all of the boxes below, please apply online today: You will be a highly organised individual An excellent communicator with great interpersonal skills Highly attentive to detail Excellent at collaboration and team working Benefits Teams who play together, stay together more »

Red Recruitment is recruiting Account Managers to join a premier Contact Centre outsourcing business who are dedicated to delivering exceptional service to their clients. This role is Monday - Friday on a temporary to permanent basis. You will be joining the business during a period of fast growth, giving you … lots of potential for opportunities and progression in the future. The suitable candidate will have previous customer service experience and have strong communication skills. The start date for this position is ASAP. Benefits and Package for an Account Manager: Salary: Up to £14.36 per hour Hours: Monday - Friday … grow and develop your own team Key Skills of an Account Manager: Previous telesales experience is required A proactive and confident telephone manner Exceptional customer service skills A good understanding of basic IT and to be computer literate is required Positive team player with the ability to work more »

A highly motivated Field Service Engineer is needed to join the team at one of the UK's leading industrial cleaning machine distributors. As a full-time permanent field service engineer, your role will be to service and repair industrial cleaning machinery whilst maintaining excellent customer … services and hire commercial and industrial cleaning machinery across the UK. As a market leader within the industry, they have a reputation for excellent service levels and the supply of first-class industrial equipment. Key Responsibilities: Working with customers to get their machinery serviced to a high standard Attending … machine breakdowns to put the customer's machines back into service. Communicating with the Office Team Assisting your colleagues as you work as part of a Team of engineers Required Skills: Passion for customer service Solution based mindset Electrical/mechanical engineering skill set Experience working with more »

A highly motivated Field Service Engineer is needed to join the team at one of the UK's leading industrial cleaning machine distributors based in Oxford on a full-time basis. As a full-time permanent field service engineer, your role will be to service and repair … industrial cleaning machinery whilst maintaining excellent customer service. The successful candidate will need to be based near Oxford, Banbury or Swindon. This is an exciting opportunity to progress your career with a well-established company! About the Company They supply services and hire commercial and industrial cleaning machinery across … the UK. As a market leader within the industry, they have a reputation for excellent service levels and the supply of first-class industrial equipment. Key Responsibilities: Working with customers to get their machinery serviced to a high standard Attending machine breakdowns to put the customer's machines more »

Line Support Engineer Salary: £35k - £40k Location Eynsham Summary: This is an exciting opportunity for a 3rd Line Support Engineer to work in a Service Support Team supporting a mix of education and commercial customers. The role involves providing support for customers' on-premises physical and virtualised Windows environments … be prepared to undertake paid overtime in evenings and weekends if required. Key Responsibilities: To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating … where required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the status of each ongoing problem To support junior team members in the resolution of incidents. To more »

Job summary South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team that is based from our Bicester site in Oxfordshire. As a 111 call handler/operator, you will be responsible for answering calls from members of the public and … you will assess the needs of the patient and implement any necessary action ranging from; dispatching an ambulance, making a referral to the clinical service or simply providing basic advice. Roles and responsibilities of 111 call handler/call operator include: Answer and respond to incoming 111 calls Ensure … Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role Customer service experience from a telephone or face to face role Ability to multi-task and manage competing priorities Good written and verbal communication more »

throughout the world. At the heart of this success is our commitment to find solutions for the cryogenic community. Delivering high quality products, outstanding customer support with excellent levels of personal service from our expert technical staff. Our core values are: excellent customer service, constant innovation more »

Owner (Permanent) Hybrid (60% in office) Up to £60,000 Brimingham Role Summary Maintain and prioritise your Product Backlog Develop your product within the Service Catalogue Steer the Product Vision and Product Roadmaps Elicit, articulate and manage customer user stories and use cases Represent the voice of the … customer within your Product portfolio Contribute to Sprint planning and reviews Work with other key stakeholders to ensure that capability is delivered securely, profitably and meets expectations Main Duties Previous experience working as a Product Owner Previous experience working on infrastructure or Technical Good skills within M365 Demonstrable knowledge … of agile techniques and processes e.g. Scrum, Kanban Experience of delivery in a business/IT environment Strong interpersonal/customer service skills and telephone manner Demonstrable experience of IT security considerations e.g. clearance, assurance Must be able to hold an SC Security Clearance Substantial exposure to product more »

a contribution in a vibrant environment while growing their careers. Join our global team and grow with us. Job description: Are you a Field Service engineer working primarily in the pharmaceutical or biotechnology industry? Do you have strong electrical and mechanical knowledge? If so, this could be a great … visiting customers throughout the wider Northern Europe region (United Kingdom, Ireland and Nordics) on a periodic basis. Grow with us Your Responsibilities Travel to customer sites to install equipment Train customers on the use and operations of instruments Service and maintain complex mechanical systems, troubleshoot instrumentation Assist with … Specialists, Technical Specialists, Engineers, Sales Help customers and get feedback from them Required profile: A qualification in mechanical, electrical, mechatronics, bioengineering Experience as a service engineer in the pharmaceutical or biotechnology industry Experience working on capital or robotic equipment would be beneficial Strong customer service skills and more »

On Experience, Mentorship, and Grow in a Dynamic Tech Environment. Apply Now! Role Act as first point of contact on the helpdesk, responding to customer enquiries efficiently and effectively Update tickets in real-time to ensure SLA deadlines are met Set up computers for new users Set up user … accounts and profiles on computers Provide a high level of customer service through telephone conversations and remote dial-in sessions Undertake auditing of processes on our database via checklists and the creation of documentation for helpdesk solutions Coordinate with team internally to escalate cases where necessary. Training L3 … Positions Available 2 Closing Date Friday, 17th May 2024 Start Date Saturday, 1st June 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Desire to learn Patience & Empathy Qualifications Maths and English GCSE or equivalent, grade 4/C (Essential) Windows Operating more »

projects, co-ordination of teams Using, designing, and developing processes to enhance products and improve the company performance Driving the project (projects) to plan Customer service and communications, understanding of customer requirement Experience or Qualifications – A Mechanical Engineering or Physics degree as a minimum Experience with cryogenic … equipment Previous experience within an R&D environment. Benefits - Competitve Company Pension 23 days holiday rising to 28 with years of service (plus bank holidays) Great company culture Candidates who currently are an Project Engineer, R&D Engineer, Manufucturing Engineer or Process Engineer may be suitable for this position. more »

chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers manufacture of extraordinary electronic devices at high productivity and reduced cycle time. … a catalyst for successful and sustained continuous improvement implementation. Provides high level of technical and operational recommendations in meeting material control, product quality and customer service goals Supports coaching and teaching of continuous improvement principles using outside resources Understand the current culture by reviewing existing documentation of policies more »

Safety Assurance Engineer on behalf of our client based in Carterton, Oxfordshire. This is an opportunity to be part of a world leading aviation service provider, working for a company that is truly committed to the development of its employees. The business provides end to end maintenance, military and … with audits and engineers authorisations, operate in a mode of continuous improvement to identify, make recommendations and implement changes to enhance operational delivery and customer service engaging with all functional managerial levels. Be capable of undertaking Aircraft Airworthiness Reviews (ARC) and Extensions enabled through UK CAA approval via more »

opportunities, and support the finalising of agreements. - Handle payroll notifications, tax issues, and draft communications regarding changes in employee terms during secondments. - Work with service providers to arrange the relocation and return of secondees and their dependants to international and UK locations. - Implement and refine process improvements, maintaining strong … of UK employment law concerning UK right to work and immigration legislation. - Excellent planning and organisational skills along with an eye for detail. - Good customer service and stakeholder management skills. Desirable Requirements: - HR CIPD Level 5. - Project Management of small to medium sized secondment projects. Additional Information A more »

As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job … SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. more »

Our client is a supplier of high performance systems to scientific research groups throughout the world. They are dedicated to producing a service that's quality is recognised as second to none. Due to exciting plans for 2023 they are looking for a Project Engineer to join their team. … of cryogenic equipment, or working closely with a design team, drawing checking. Technical input and management of R&D projects, co-ordination of teams. Customer service and communications, understanding of customer requirement. Driving the project (projects) to plan An understanding of Test and Installation of systems Assisting … Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for more »

stakeholders the system requirements and taking products through from design to full compliance within the relevant medical device regulations. Technical support for manufacturing and customer services departments for the developed products. Work to company processes for the development and maintenance of the products and contribute to ongoing improvement of more »

stakeholders the system requirements and taking products through from design to full compliance within the relevant medical device regulations. Technical support for manufacturing and customer services departments for the developed products. Work to company processes for the development and maintenance of the products and contribute to ongoing improvement of more »