6 Customer Services Manager Jobs

Customer Services Manager @ Rewards Platform/Health Tech App Company I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend … on everything from gym memberships, to holidays to Peleton bikes !! Role: The customer services manager will supporting SME and enterprise customers, ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the … department Ticketing, AI chatbots, knowledge base for FAQs etc Establishing policies, procedures & processes Implementing industry standard KPIs of which to measure success Setting customer satisfaction targets and working with the team to meet targets consistently Working with customers to understand their support needs Designing and implementing best practices more »

Customer Service Manager with Italian Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG202780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company … enhance your client service and team management skills within a multicultural team environment that values support and respect. Main Duties Customer service manager and mentor team members on daily weekly and monthly call, sale, and complaint statistics. staff performance and set goals and training plans. with … communicate any issues or suggestions for improving service. with the team on strategic matter part in monthly meetings and sales reviews to improve overall services and efficiency of the business an outstanding customer experience across all channels In order to apply for this role, you will need more »

Customer Service Desk Manager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers … with their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, whos network … exceptional leadership skills, and can communicate effectively to inspire, develop, and motivate staff. Key Responsibilities: * Ensure that the CSD receive and effectively manage customer queries across different communication channels. * Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being more »

Company Overview: Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to … our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. Position Overview: As a Customer Service Manager (CSM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of … expectations are exceeded. Key Objectives: Serve as the liaison between the customer and the nGeneration Managing Director. Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer. Main Responsibilities: Manage customer more »

growing FinTech Company that is the preferred embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers. Our software platform enables our partners to offer flexible financing products in their own branding to their merchant base without capital at risk. … We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role In the customer service team at YouLend … for a highly organised, people-centric individual to lead this team! In this role, you will be responsible for leading and overseeing our customer service operations. You will play a critical role in ensuring the delivery of exceptional customer service and support and driving customer more »

Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and CS operations to ensure readiness and deliver projects that impact … the customer and CS associate experiences. This role requires keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to make data-driven decisions. You will define, design … direction for projects and gain consensus and clear alignment at all levels as appropriate. - Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the project’s standard operational procedures, processes and more »