Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted with supporting … the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in Hartlepool, Chippenham … and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes within NEC. The successful candidate will show leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to More ❯
experience gained in a Microsoft environment Windows 10/1, MS Azure, Active Directory Microsoft Office suite/365 and Microsoft Exchange16/Exchange Online Microsoft Teams (messaging & VOIP) DocumentManagement Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds … acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯
experience gained in a Microsoft environment Windows 10/1, MS Azure, Active Directory Microsoft Office suite/365 and Microsoft Exchange16/Exchange Online Microsoft Teams (messaging & VOIP) DocumentManagement Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds … acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯
WC2R, Holborn, Greater London, Fleet Street, United Kingdom
Ricoh
the client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, documentmanagement, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. … To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯
Bristol, Avon, South West, United Kingdom Hybrid/Remote Options
MBDA
across the business to ensure the team align strategies to deliver business objectives. • Managing external relationship with multiple Customers/Suppliers to ensure quality expectations are delivered. • Influencing senior management and stakeholders to proactively mitigate quality risks. • Management of a multi-national Quality Network. • Balancing the demands of the business while supporting operational activities in the development of … from within an engineering subject area with a consistent record in Quality Assurance. • Practitioner of current QA problem solving and improvement methods (8D, RCA, DMAIC, etc.) • Experienced with the management of quality tools • Critical thinker, with Strong analytical skills; ability to run reports in Excel, use SAP QM system, and documentmanagement tools Our company: Peace is More ❯
Bristol, Avon, South West, United Kingdom Hybrid/Remote Options
MBDA
team, you will provide administrative and operational support to the Future Systems based at our Bristol site. To provide pro-active, accurate and comprehensive administrative support to the Senior Management team members to include, but not limited to: To manage complex diaries, extensive travel arrangements and expenses To organise meetings, events, workshops, training days and participate when required and … systems, tools and policies Supporting any wider UKSF activities such as participation and contribution to working groups These tasks may be varied and ad-hoc in scope Support with documentmanagement Support with new starter set up and coordinating onboarding Administration of action tracking and chasing stakeholders for status updates Administration of outlook shared team calendar Coordinating meetings More ❯
Bristol, Avon, South West, United Kingdom Hybrid/Remote Options
MBDA
and management. You will be responsible for: Crypto leadership and governance Managing the Crypto Network processes including ordering, Key Material Edition validity, and equipment/KM deliveries. Ensuring Crypto Management Plans are completed and submitted to the relevant authorities in a timely manner. Ensuring that mandated checks on cryptographic devices and associated items are performed and documented to agreed … lapses. Contribute to runbooks, design docs, standards, and audit artefacts, promote clear documentation and knowledge transfer across the team. Support the Network Security Manager with day-to-day shift management of Network Security engineers. Coordinate Network Equipment orders, tracking from purchase requisition through to equipment delivery. You will report to the Network Operations Manager and will support us with … Cryptographic processes specifically, this role could be the perfect fit for you. What we're looking for from you: Must-have/Essential Solid understanding of cryptographic equipment and management processes, including key lifecycle, custody, evidence, and compliance. Self-motivated, ambitious and tenacious, with the ability to work under pressure. A strong, analytical, mindset. A methodical and structured approach More ❯