18 Escalation Management Jobs in England

product knowledge. Key Responsibilities: Answering & making calls from existing and new clients Proactively dealing with all queries relating to the business Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams Managing email queries A professional approach with the ability to build rapport with … each customer Demonstration extensive knowledge on all our product ranges Facilitating calls from B2B and B2C Account management Translating customer correspondence Project Management Timely escalation management (internal & external) Personal Specification The successful candidate for the customer service representative position, will have the following competences: English & Portuguese … A passion to deliver the highest quality for our clients customers Negotiation skills & conflict resolution Dispute resolution Delivers expected results, meets KPI’s Project management Sufficient mathematical knowledge, required for their particular role Monday - Friday 2pm to 10:30pm If this sounds like the role for you then contact more »

s primary role is to ensure customer satisfaction and retention. Your main responsibilities Manage large account customer activity (onboarding, operational activity monitoring, growth, capacity management, new needs, governance). Act as your customer’s trusted advisor and support their business development using OVHcloud solutions. Analyze and direct new opportunities … their infrastructure hosted at OVHcloud. Be the customer’s internal ambassador. Manage internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc. Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management). Lead crisis units during major … your buddy. The taking over of your customer portfolio. And in 1 year you will master: The majority of OVHcloud products and processes. The management of your entire customer portfolio. Cross-functional activities within the Customer Success team. Required skills You are dedicated and want to have a positive more »

organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential … to success in this role. Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery more »

DescriptionThe Technical Escalation Manager is an exciting role within the Splunk Problem Incident and Escalation (SPIE) team within Global Support here at Splunk. Want to help solve sophisticated problems that help Splunk customers? As a member of this team your goal will be to help understand and drive … customer critical issues with product engineering teams! Our key partners in this role will be escalation management, customer support and product engineering. Effective individuals will be responsible for leading and working towards resolution of high profile issues, analyzing patterns and reporting back to leadership. This is a senior … all levelsAbility to collaborate with peers and work cross-function as needed with Support and/or Engineering teamsConfirmed knowledge of ITIL frameworks (Incident, Escalation, Problem primarily)Strong critical thinking, decision making and conflict resolution skillsStrong data analytics and report leadership skillsAbility to prioritize multiple escalations at varying levels more »

and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both … the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst … capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and more »

Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth. Responsibilities: Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring … or additional sales. Customer Success Planning: Develop and execute tailored success plans for each customer, outlining key milestones, objectives, and strategies for achieving success. Escalation Management: Serve as the point of contact for resolving escalated customer issues, working closely with internal teams to ensure timely resolution. Continuous Improvement … meetings with key customer stakeholders Qualifications: Bachelor’s degree or equivalent experience. Proven experience in a customer-facing role, preferably in customer success, account management, or sales. Strong communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with diverse stakeholders. Excellent problem-solving and analytical more »

team and our mission to elevate the human experience of sexuality and relationships. In this role you will be responsible for the integration and management of complex systems in a dynamic environment. Product and engineering leadership will rely on you to assist with integrating third-party services, internal and … working with third-party integrations that involve both external and internal dependencies Manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints in order to provide timely updates on project health to a … in application distribution models with content & metadata feed integrations, billing and purchasing journeys, and application development kits About you: 5+ years' experience in project management, systems engineering, or as scrum product owner 3+ years' experience facilitating solutions between business and technical teams You are experienced with large-scale distributed more »

in B2B sales generation working with businesses in the UK. We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to … Measure performance, articulate root-cause analysis, and link to specific improvement areas · Relay market needs and requirements back to internal Amazon teams including Product Management and Technical · Track your progress and manage through obstacles to achieve your objectives · Analyse the current purchasing processes and evaluate opportunities for solutions to … service capabilities · Seek opportunities to expand business relationship across other Amazon entities to drive value for customer · Assess program risks, anticipate challenges, and provide escalation management when necessary · Meet or exceed targets for customer and/or feature spend adoption · Identify prioritisation and trade-offs for meeting adoption more »

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound … into technical solutions for the CPQ team. As part of the CRM Technologies team, the ideal candidate partners with cross-functional business stakeholders, product management and engineering teams to drive ongoing system improvements of our CRM suite of applications including Salesforce, FinancialForce, Conga and Xactly to improve user adoption. … by taking into account integration(s) needed amongst varied best-of-breed applications that come into play throughout a transaction’s lifecycleAnticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraintsSeek out ways to utilize SFDC to improve processes and productivity more »

teams. Identify and resolve issues that may impair the team's ability to meet strategic, financial, and/or technical goals Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. Work … and equitable practices. Help teams and organizations communicate/collaborate effectively by setting a personal example. YOUR EXPERIENCE Bachelor's Degree Experience in product management, software development or technical presales. Experience with end-to-end product delivery, launch and beyond. Experience overseeing roadmap strategy and definition. Experience with process more »

assigned project or programme Monitor, sustain and develop the level of motivation and spirit within the project or programme team Core Competencies Extensive Project Management skills and experience Successful track record of managing complex international and cross functional programmes Experience of interfacing milestone governed programmes to Waterfall and Scrum … Agile projects Management of multiple stakeholders, with a range of cultural backgrounds. Ability to manage from a distance, resources who work for other organizations. A self-starter with a determination to succeed balanced with appropriate tact and diplomacy. Excellent communications skills and established team player with well-developed influence … and relationship management skills. Will have worked within a Electronics manufacturing environment Area of Responsibility Lead and direct the delivery of Customer focused projects, ensuring high levels of customer satisfaction. Oversee all project activities across all functional areas in terms of tactical decisions, day-to-day management, planning more »

assigned project or programme Monitor, sustain and develop the level of motivation and spirit within the project or programme team Core Competencies Extensive Project Management skills and experience Successful track record of managing complex international and cross functional programmes Experience of interfacing milestone governed programmes to Waterfall and Scrum … Agile projects Management of multiple stakeholders, with a range of cultural backgrounds. Ability to manage from a distance, resources who work for other organizations. A self-starter with a determination to succeed balanced with appropriate tact and diplomacy. Excellent communications skills and established team player with well-developed influence … and relationship management skills. Will have worked within a Eelctronics manufacturing enviroment Area of Responsibility Lead and direct the delivery of Customer focused projects, ensuring high levels of customer satisfaction. Oversee all project activities across all functional areas in terms of tactical decisions, day-to-day management, planning more »

prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a … team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of … cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor more »

evolve.Partner closely with Product, HW & SW Engineering and commercial teams to translate strategy into execution, anticipate bottlenecks and drive alignment/decisions across Arm.Provide escalation management, anticipate and make tradeoffs, and balance customer and business needs against technical constraints.Break large, complex challenges down into manageable pieces, develop requirements … judgment, negotiation skills, significant ability to influence, analytical talent, and leadership are essential to success in this role.Proven experience in technical and strategic program management working directly with software engineeringProficiency in building teams, processes and coordinating scope, schedule, budget, quality, along with risk and dependency management.Experienced in matrix leadership more »

European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software. The responsibilities will include, but are not limited to, the following: Conduct on-site system installations. more »

actions, publish regular reports to business sector leads with KPI metrics and analysis. Maximise automation of systems to improve response times and resolution completion. Escalation Management: Manage and resolve escalated customer issues, ensuring timely and satisfactory resolutions in line with SLAs. Collaborate with other departments to address systemic … on the latest technologies. Ideal Candidate: Proven experience in a technical support role, with a focus on B2B customer support. Strong leadership and team management skills, with a track record of developing high-performing teams. Excellent problem-solving and decision-making abilities. Exceptional interpersonal and communication skills. Familiarity with more »

reporting of the assigned project or programmeMonitor, sustain and develop the level of motivation and spirit within the project or programme teamCore CompetenciesExtensive Project Management skills and experienceSuccessful track record of managing complex international and cross functional programmesExperience of interfacing milestone governed programmes to Waterfall and Scrum Agile projectsManagement … starter with a determination to succeed balanced with appropriate tact and diplomacy.Excellent communications skills and established team player with well-developed influence and relationship management skills.Will have worked within a Eelctronics manufacturing enviromentArea of ResponsibilityLead and direct the delivery of Customer focused projects, ensuring high levels of customer satisfaction.Oversee … all project activities across all functional areas in terms of tactical decisions, day-to-day management, planning, senior escalations and reportingOversee all 3rd party support, covering requirements, costs, deliverables and contract performance related to the ProgrammeAct as SPOC to the Customer and key stakeholders for all delivery mattersLead all more »

the automation sector. As a Maintenance Engineering Supervisor you will lead the engineering team. With a focus on H&S, KPI’s and performance management, this position is a key role for the success of this global automation business. Key responsibilities; People management. Performance reviews, development and coaching of … dealing with employee relations issues, and employee welfare and wellbeing. H&S Management. Enable the creation and implementation of standard ways of working. Effective escalation management. Engineering Planning. Attend daily meetings & liaise with operations to ensure workload is prioritised correctly. Organise improvements, repairs and modifications. Project/Installation work. … Compliance audits. Parts management. Deputise for Site Manager in periods of absence. Experience Required; Strong people management skills. A recognised engineering qualification, ideally HNC or above. Hold an IOSH or similar H&S related certificate & adhere to all company/customer legislative and H&S procedures Recognised apprenticeship in more »