2 Head of Support Jobs

Head of UK Payroll Support Hybrid – Midlands/Cheshire Up to £80,000 DOE Are you experienced in payroll and looking for your next challenge? A proven manager and leader but fed up with working for companies with no growth? Want to work for one of the top 10 accountancy firms in the UK? We're working with one of the largest UK payroll providers in the UK who are expanding their services and require a Head of UK Payroll Support to join their national team. Working on a hybrid basis … from any of their Midlands/Cheshire based offices – the Head of UK Payroll Support will oversee all teams and services across all payrolls. Support and manage a large, UK based team of payroll professionals. Ensure all processes are monitored, controlled and continuously reviewed. more »

Asset Management/financial market experience a must. As a key member of our global technology team, you will be responsible for managing the Helpdesk teams in both the UK and Europe, ensuring a seamless delivery of customer service excellence in a financially regulated environment. Your primary objective … cost, and regulatory objectives, as well as managing staffing capacity and technical proficiencies to enhance user experience. Key Responsibilities: Spearhead the design and implementation of global desktop hardware and conference room technology strategies, driving improvements in user experience. Lead and mentor the Helpdesk teams, fostering a customer-centric approach … and serving as a point of contact for complex technical issues. Analyze Helpdesk ticket resolution performance, identifying and addressing pressing issues through collaboration with relevant stakeholders. Oversee the development and communication of help topics and FAQs for end-users, ensuring digital literacy across the organization. Manage vendor relationships more »