Head of Support
UK

The median Head of Support salary in the UK is £60,000 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 849 953 1201
Rank change year-on-year +104 +248 -305
Permanent jobs requiring a Head of Support 29 19 36
As % of all permanent jobs advertised in the UK 0.029% 0.019% 0.023%
As % of the Job Titles category 0.031% 0.021% 0.024%
Number of salaries quoted 24 9 34
10th Percentile £55,000 £55,000 £42,800
25th Percentile £55,750 £72,500 £44,063
Median annual salary (50th Percentile) £60,000 £100,000 £60,000
Median % change year-on-year -40.00% +66.67% -7.69%
75th Percentile £91,250 £135,000 £75,000
90th Percentile £92,500 £146,000 £102,250
UK excluding London median annual salary £60,000 £100,000 £57,500
% change year-on-year -40.00% +73.91% -19.30%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,699 92,665 152,640
% of permanent jobs with a recognized job title 94.62% 91.54% 96.10%
Number of salaries quoted 67,079 58,510 84,912
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,719 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +5.63%

Head of Support
Job Vacancy Trend

Job postings that featured Head of Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Head of Support in the UK

Head of Support
Salary Trend

3-month moving average salary quoted in jobs citing Head of Support.

Salary trend for Head of Support in the UK

Head of Support
Salary Histogram

Salary distribution for jobs citing Head of Support over the 6 months to 13 May 2024.

Salary histogram for Head of Support in the UK

Head of Support
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Head of Support within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +120 23 £85,000 -29.17% 4
UK excluding London -3 16 £60,000 -40.00% 3
Work from Home +95 15 £60,000 -31.43% 4
London +114 8 £88,750 -29.00% 1
South West -11 7 £60,000 -40.00%
South East - 6 £47,500 - 1
West Midlands - 2 £87,500 - 1
Midlands - 2 £87,500 - 1
Scotland -62 1 - -

Head of Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 May 2024, Head of Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Head of Support in the job title.

1 15 (51.72%) Finance
2 13 (44.83%) ITIL
3 12 (41.38%) Problem-Solving
3 12 (41.38%) Customer Service
4 11 (37.93%) Social Skills
5 9 (31.03%) Continuous Improvement
5 9 (31.03%) Problem Management
5 9 (31.03%) ITIL Certification
6 8 (27.59%) Agile
6 8 (27.59%) Analytical Skills
7 7 (24.14%) People Management
7 7 (24.14%) PDCA
7 7 (24.14%) SaaS
7 7 (24.14%) Service Delivery
7 7 (24.14%) ITSM
7 7 (24.14%) SLA
8 6 (20.69%) Service Management
8 6 (20.69%) Risk Management
8 6 (20.69%) Degree
9 5 (17.24%) ServiceNow
9 5 (17.24%) DBS Check
9 5 (17.24%) Artificial Intelligence
10 4 (13.79%) Co-Creation
10 4 (13.79%) Inclusion and Diversity
10 4 (13.79%) Product Strategy
10 4 (13.79%) Customer Experience
10 4 (13.79%) ISO/IEC 27001
10 4 (13.79%) Dynamics CRM
10 4 (13.79%) Supplier Management
10 4 (13.79%) Information Security

Head of Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.45%) Confluence
Business Applications
1 4 (13.79%) Dynamics CRM
1 4 (13.79%) Oracle EBS
Cloud Services
1 7 (24.14%) SaaS
2 4 (13.79%) IaaS
2 4 (13.79%) PaaS
3 1 (3.45%) AWS
3 1 (3.45%) Microsoft 365
Development Applications
1 1 (3.45%) JIRA
General
1 15 (51.72%) Finance
2 11 (37.93%) Social Skills
3 8 (27.59%) Analytical Skills
4 4 (13.79%) Inclusion and Diversity
5 3 (10.34%) Organisational Skills
Miscellaneous
1 4 (13.79%) IoT
2 3 (10.34%) Driving Licence
3 1 (3.45%) Low-Code
Processes & Methodologies
1 13 (44.83%) ITIL
2 12 (41.38%) Customer Service
2 12 (41.38%) Problem-Solving
3 9 (31.03%) Continuous Improvement
3 9 (31.03%) Problem Management
4 8 (27.59%) Agile
5 7 (24.14%) ITSM
5 7 (24.14%) PDCA
5 7 (24.14%) People Management
5 7 (24.14%) Service Delivery
6 6 (20.69%) Risk Management
6 6 (20.69%) Service Management
7 5 (17.24%) Artificial Intelligence
8 4 (13.79%) CRM
8 4 (13.79%) DevOps
8 4 (13.79%) ERP
8 4 (13.79%) Information Security
8 4 (13.79%) Mentoring
8 4 (13.79%) Supplier Management
8 4 (13.79%) Validation
Qualifications
1 9 (31.03%) ITIL Certification
2 6 (20.69%) Degree
3 5 (17.24%) DBS Check
4 4 (13.79%) EMC Certification
5 3 (10.34%) MCSE
5 3 (10.34%) Microsoft Certification
Quality Assurance & Compliance
1 7 (24.14%) SLA
2 4 (13.79%) ISO/IEC 27001
2 4 (13.79%) QA
3 1 (3.45%) GDPR
Vendors
1 5 (17.24%) ServiceNow
2 4 (13.79%) EMC
2 4 (13.79%) Microsoft
2 4 (13.79%) Oracle
2 4 (13.79%) Salesforce
2 4 (13.79%) SAP