Junior/Trainee HelpDesk First Line Technical Support Analyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer … Please ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee HelpDesk First Line Technical Support Analyst/Service Desk Engineer who has an interest in developing an IT career with … excellent customer service and communication skills. The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee HelpDesk First Line Technical Support Analyst/ more »
Helpdesk Support Analyst needed for this initial 1 month contract for an enterprise sized Dartford based not for profit organisation . Key Responsibilities: Provide first-level contact and problem resolution for all users with hardware, software, and application problems. Resolve user-reported issues using available tools and following … and update records and tracking databases. Alert management to emerging trends in incidents. Required Skills and Qualifications: Proven experience as a Helpdesk Support Analyst or similar role. Excellent problem-solving skills to diagnose, evaluate and resolve … complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Strong knowledge of Microsoft Office Suite, Windows OS, and helpdesk software. Exceptional customer service orientation and excellent communication skills. Ability to work independently and in a team-oriented, collaborative environment. We need more »
Brighton, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
a week. We are looking for someone in commutable distance of Brighton. Skills and Experience Required Excellent communication skills (verbal & written) Helpdesk/Service Desk experience first line support Office 365 Windows 10 Windows servers Able to work independently and in a Team If this Helpdesk Engineer role with more »
Are you looking to build a career in a support HelpDesk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1st line … support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside other Helpdesk Analysts and Second Line … and KPI’s. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact as per the Service Desk SLAs. Provide technical advice to customers and Team members communicating technical system matters to non-technical staff clearly to ensure understanding. Ensure the Service more »
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Technical Prospects Ltd
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support … Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1 st/2 nd line IT support in response to user requests logged, escalating tickets to 2nd/3 rd line when appropriate. To promote … etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 2021 including Excel, Word more »
Role Details On site in Southampton everyday. £16 an hour. 6 month contract , likely to be extended depending on performance. Must have experience working in a call centre environment. Perfect opportunity for an individual who is looking to kick start more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Matchtech
Role Details On site in Southampton everyday. £16 an hour. 6 month contract , likely to be extended depending on performance. Must have experience working in a call centre environment. Perfect opportunity for an individual who is looking to kick start more »
Edenbridge, Kent, United Kingdom Hybrid / WFH Options
Gold Group
Job Title: HelpdeskAnalyst Location: Kent Salary: £28,000 - £32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As … have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a HelpdeskAnalyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging … analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next HelpdeskAnalyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. more »
Introduction Our client, a leading retail company in the optical industry, is currently seeking a HelpdeskAnalyst to join their team. As a HelpdeskAnalyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a … service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or HelpdeskAnalyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability … pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and more »
Support Analyst, Helpdesk Support, 2 month contract, COR5681 A leading company based in Oxford, requires a Support Analyst to work on an IT Helpdesk, providing 1st line support to users and using a support ticketing system. The Support Analyst will be required to work … on site 5 days a week Outside of IR35. The Role The Support Analyst will work be taking user requests and updating a ticketing system, providing simple problem resolution to simple IT issues. What's required from the Support Analyst? Previous experience in an IT Support … role An understanding of helpdesk ticketing systems What Next? If you think the Support Analyst role could be right for you and you'd like to learn more, then please apply now. Support Analyst, Helpdesk Support Corriculo Ltd acts as an employment agency and an employment more »