1 to 1 of 1 Help Desk Manager Jobs in the North West

firm based near Chester and Broughton. Youll be responsible for ensuring outstanding customer support while fostering a collaborative and motivated team environment. As Helpdesk Manager, youll drive performance, support your team, and be pivotal in improving service delivery. Role Overview You will lead and manage the Helpdesk team … ensuring they have the necessary resources and support. Key responsibilities for this Helpdesk Manager position include recruitment, training, performance management, task prioritisation, and client communications. You will also ensure compliance with company policies, including GDPR, and be the key point of contact for escalated issues and out-of … hours support. Candidate Requirements Essential: Proven Experience: Strong background as a Helpdesk Manager or Support Manager with leadership and team management/leading experience. Communication Skills: Excellent ability to manage complex client interactions professionally via phone, email, and video. Team Development: Experience in recruitment, training, and more »