4 of 4 ITIL Certification Jobs in the East Midlands

variety of service issues/faults. You will assist a robust support service, supporting systems in place to track all incidents in accordance with ITIL good practice. You will assist the Diagnostic Systems Team Leader to manage the teams project activity on a daily basis through work planning … Person Specification Education, Training & Qualifications Essential Educated to Degree education or equivalent level or equivalent experience. Evidence of continuous personal and professional development. Desirable ITIL Certification or relevant experience or working in an ITIL environment Evidence of experience or qualification in one or more of the following ...

Support across factory and production systems - Support end-user devices, mobile devices and printing hardware - Manage incidents, service requests, changes and problem records (ITIL) - Support VOIP telephony, AV equipment and network cabling - Provide proactive IT maintenance, upgrades and patching - Work directly with engineering teams and site leadership - Ensure … years experience in 2nd Line IT Support/IT Support Engineer role - Experience supporting IT in manufacturing, production or factory environments - Strong understanding of ITIL Incident, Change and Problem Management - Experience with printers, mobile devices, AV and network troubleshooting - Excellent problem-solving and stakeholder communication skills - Full UK Driving ...

Ability to identify customer issues, working with internal teams (Development, Delivery) to drive resolution. Strong track record managing and resolving incidents end-to-end. ITIL qualification and significant experience leading IT service teams. Demonstrated ability to drive continuous improvement and meaningful change. Experience managing customers effectively, particularly within blue ...

including CRM/ERP implementations Full knowledge of Agile, Waterfall and Lean methodologies Up to date knowledge of IT security and governance compliance standards ITIL certified highly advantageous Demonstrable proficiencies in working with Salesforce, Atlassian Suite, MS 365 and Sage advantageous Confident communicator on all levels, including stakeholders Ability ...