1 to 25 of 32 ITIL Jobs in Gloucester

IT computing infrastructure - hardware and software environments, internal & external-facing networks, performance, monitoring, reporting and continual patch maintenance ensuring security of systems. Working with Managed Services to continue developing ITIL service culture ensuring timely updates and resolution of tickets within SLAs. Creating and improving support and troubleshooting documents. Provide technical assistance, fault diagnostics and IT support. What we're looking More ❯

experience in complex environments Experience with Window o/s, Active Directory, Group Policy, M365. Familiarity with Records Management, or mobile data systems (e.g. Pronto) is ideal Understanding of ITIL, service management, and change control processes Excellent analytical, troubleshooting, and stakeholder engagement skills A methodical, security-conscious approach to issue resolution Experience supporting or administering Windows Server and Microsoft systems More ❯

looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator More ❯

Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are More ❯

Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are More ❯

Cybersecurity Framework 2.0 (preferably version 2), PCI DSS v4.0. Exceptional communication and stakeholder engagement skills. Experience with Microsoft Azure Security tools (Defender for Endpoint, Sentinel, Purview). Understanding of ITIL, data protection laws (UK GDPR), and payment card security. Security certifications such as CISSP, CISM, CISMP, or equivalent. #J-18808-Ljbffr More ❯

operating systems, Office 365, and basic networking skills. Strong customer service, problem-solving, and communication skills. Relevant IT qualifications or a willingness to achieve them. Desirable Skills: Experience with ITIL frameworks and enterprise IT solutions. Knowledge of scripting, automation, and network infrastructure. Special Requirements: Must be able to drive and have access to own transport for travel across sites. Why More ❯

as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system More ❯

IS projects) • Teamwork • Ability to concurrently manage a diverse list of items. • Flexibility, ability to change focus and adopt to changing corporate priorities. • Time Management skills. • SQL Server Preferred: • ITIL Foundations Certification or similar. • Skill in Microsoft Office product suite, including PowerPoint, Excel & Word. • Knowledge of aerospace business. • Basic understanding of VMWare, NetApp and Citrix • Basic understanding in various IT More ❯

or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing … with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills (both verbal and written) Understanding of ITIL/Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment. Knowledge of IT process tools such as Service-Now would be More ❯

Eligibility for Management Vetting (MV) security clearance. Desirable Exposure to RMS (e.g. Niche), mobile policing platforms (Pronto) or Computer-Aided Dispatch systems. Familiarity with incident/problem-management frameworks (ITIL) and quality-assurance methodologies. Full UK driving licence and willingness to travel between Gloucestershire sites on occasion. Benefits Competitive public-sector salary with Market-Force Factor allowance. 37-hour working More ❯

languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified More ❯

Social network you want to login/join with: Managing Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), gloucester col-narrow-left Client: Stealth iT Consulting Location: gloucester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system More ❯

our processes and policies Able to work autonomously or within high functioning team environment What You Will Bring To The Team Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

our processes and policies Able to work autonomously or within high functioning team environment What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What You Will Bring To The Team Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

on behalf of Gloucestershire Business. Maximise opportunities and development both internally, locally, regionally and nationally. • Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems • Familiarity with ITIL or similar service management frameworks. • Excellent communication, problem solving • Stakeholder/Customer Engagement and customer service • Demonstrable skills in managing complex workloads and performance delivery. • GDPR, Data Protection awareness • Cyber More ❯

government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with the business to understand the full … the Business Change Lead to embed the business changes into the organization. Participating in project governance activities (e.g. regular status reporting). What you need to succeed: Background in ITIL and Business Analysis techniques, agile methodology, and transformation to target operating models. Able to demonstrate excellent teamwork skills. Strong interpersonal and communication skills across all stakeholder levels. Ability to work More ❯

our processes and policies Able to work autonomously or within high functioning team environment What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

focused, with a strong appreciation for security, compliance, and best practices. Has knowledge (or a willingness to learn) systems like RMS, CAD, Pronto, and Windows Server environments. Familiarity with ITIL, data protection (GDPR/MoPI), and cyber security practices would be beneficial. Why Apply? You'll be part of a close-knit, collaborative team where your input has real impact. More ❯

required to perform their roles effectively and efficiently. Escalate complex or unresolved issues to Level 2 IT Support Analysts for further investigation. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. Service Delivery & Device Lifecycle Management The IT Support Field More ❯