4 of 4 ITIL Jobs in Gloucester

Management (CIM) framework and ensuring timely Post-Incident Reviews (PIRs) and Root Cause Analysis (RCA). - Lead the development, review, and assurance of all ITIL processes (Incident, Problem, Request, and Access Management) to maintain a robust and compliant service management framework. - Accountable for infrastructure-level technical assurance and ensuring rigorous ...

theyve committed to Working with third parties on scoping, quotes and delivery Tracking project costs and reporting progress to the IT Director Working within ITIL change processes Handing projects over to support with full documentation and training What youll need: 3rd line level experience across Microsoft 365 and Azure ...

third-party suppliers, including scoping, quotes and delivery against agreed outcomes Managing project budgets, tracking cost savings and reporting progress to leadership Working within ITIL change and service transition processes Handing projects over to support teams with full documentation and training Improving how projects are run and sharing knowledge across … confidence to hold people to account, including those you dont directly manage Experience managing budgets and reporting to senior stakeholders Experience working within ITIL-aligned change management A solid grasp of project methodology (PRINCE2, Agile, Waterfall or hybrid); a formal qualification is welcome but not essential Useful but not essential ...

health of the enterprise network security estate, focusing on firewalls and SASE services. Key Responsibilities Operations & Service Management: Support security infrastructure and firewalls following ITIL practices (incident, request, problem, change management). Incident & Issue Ownership: Methodically triage, diagnose, remediate, and close incidents; escalate with evidence when needed. Change Delivery: Translate … equivalent load balancers). Desirable: AWS/Azure networking, vulnerability management (Tenable), email security (Mimecast), basic scripting/automation (Python, PowerShell, APIs), and ITIL or vendor certifications (PCNSE, NSE, CCNA/CCNP). Working Conditions Shift Rota: Coverage between 08:00 and 18:00, with occasional out-of-hours maintenance ...