Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third parties and internal teams to achieve timely issue resolution. Maintain accurate asset and More ❯
centralised configuration management tools like Ansible or Puppet Comfortable using agile collaboration tools such as Jira and Confluence Knowledge of Agile delivery frameworks, including Scrum and SAFe Understanding of ITIL-based service management practices To be Considered: Please either apply by clicking online or emailing me directly at henry.clay-davies@searchability.com For further information please call me on More ❯
Gloucestershire Health and Care NHS Foundation Trust
/visas-immigration/work-visas Person Specification Qualifications Essential Good general level of education particularly in English and Mathematics Desirable Experience of working within the NHS Awareness of ITIL Service Management Length and/or Nature of Experience Essential Evidence of experience in an admin role. Working knowledge of the M365 Suite (including Outlook, Exchange, MS Teams, Visio, Excel More ❯
Gloucester, Gloucestershire, South West, United Kingdom
DXC Technology
system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯
gloucester, south west england, united kingdom Hybrid / WFH Options
Sanderson Government & Defence
with internal teams to enhance automation and system reliability Essential Skills & Experience Strong knowledge of Linux system administration (RHEL/CentOS 6/7/8) Experience working to ITIL best practices Excellent organisation, time management, and troubleshooting skills A proactive mindset focused on process improvement and root cause analysis Strong communication skills and willingness to share knowledge within a More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Data Careers
ensuring the availability, stability, and performance of essential applications and systems. You will work within a Windows environment, managing incidents, implementing system changes, and supporting upgrades in line with ITIL best practices. The role is primarily remote with 1 day a week required onsite at my client's office in Gloucester. My client can offer flexible working arrangements. You'll … sharing. Desirable Skills Experience with tools such as Remote Desktop, Registry Editor, PowerShell, and Active Directory. Familiarity with Windows Server, automation tools (e.g., SCCM, Intune), and scripting. Understanding of ITIL processes and change management. More ❯
