11 of 11 ITIL Jobs in Gloucester

knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with the ability ...

working knowledge of O365 & Microsoft Office products Strong working knowledge of Microsoft Windows Strong working knowledge of Android 15 Working knowledge of Windows Server ITIL v4 Foundation Basic understanding of MS SQL Basic understanding of HTML & CSS (PHP desirable but not essential) Attitudes: You must have a highly analytical/ ...

infrastructure resilience patterns and enterprise architecture principles. Ability to lead cross-functional response activities and influence senior stakeholders. Ideally, youll have certifications such as ITIL, ISO 22301, CISSP, CISM, or Cloud Architecture qualifications. Working collaboratively with the wider Enterprise Platform team and business colleagues to create a great place ...

Cause Analysis (RCA), and presenting outcomes, learning, and assurance to senior leadership and relevant governance committees. Lead the development, review, and assurance of all ITIL processes (Incident, Problem, Request, and Access Management) to maintain a robust and compliant service management framework. Accountable for infrastructure-level technical assurance and ensuring rigorous ...

Educated to Masters level in a relevant area of academic practice or equivalent experience working at a commensurate band/level Recognised service delivery (ITIL) qualification to practitioner level or equivalent experience Additional management or specialist qualifications at post graduate level or equivalent level of experience Evidence of continuing professional ...

firewalls, and Windows Server Solid understanding of DNS, DHCP, routing, and subnetting Experience with Microsoft 365, Intune, and Entra ID Background working within an ITIL-aligned Service Desk environment Proven ability to deliver onsite and client-facing engineering support The ideal candidate will bring strong communication skills, a consultative mindset ...

CCSP). Practitioner-level qualification in Risk Management (MoR) or equivalent experience. Evidence of continuing professional development relevant to cyber leadership. Desirable ITIL v4 Foundation or higher. Project/Programme qualification (PRINCE2, APM). FEDIP Practitioner or equivalent professional registration Change, Deployment and Release Management training or experience. Experience Essential ...

influencing skills at senior level Desirable Knowledge of: Financial services regulatory frameworks (e.g. DORA, GDPR) SIAM/multi-supplier environments IT service management (ITIL) Experience supporting or leading: Large-scale transformation programmes Contract renegotiation/benchmarking Key Competencies Strategic thinking and commercial acumen Financial analysis and cost control Strong governance ...

utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others ...

/IP networking principles. Experience supporting: VPN technologies (IPSec and SSL VPN) VLANs Routing and switching Network security concepts Experience working within an ITIL-based support environment. Strong troubleshooting and diagnostic skills. Excellent customer-facing communication skills. ...

joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‐side, remote, and walk‐up IT support duties. Due to the nature of the environment, active or recently … Line Support role Windows 10/Windows 11 Microsoft 365 (Office, Outlook, SharePoint) Active Directory & Exchange Intune and/or SCCM Understanding of ITIL processes (Incident, Problem, Change, Configuration) Experience using ITSM tools (e.g. Assyst or similar) Excellent communication and customer service skills Full UK driving licence ...