14 of 14 ITIL Jobs in Gloucestershire

This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft ...

PowerShell knowledge Experience managing or maintaining WordPress websites Excellent communication and customer service skills A proactive approach with strong troubleshooting ability Desirable CompTIA A+, ITIL Foundation or similar certifications Microsoft certifications Experience working within ISO27001 or similar security standards What's on offer £25,000 to £30,000 depending ...

Strong knowledge of Windows 10/11, Intune, Configuration Manager, Active Directory/Entra ID and Microsoft 365. Expertise in Zero Trust, endpoint security, ITIL, ServiceNow and security assurance frameworks. Experience working in highly secure, regulated or Defence/Government environments is highly desirable. What You'll Bring A strategic ...

English Evidence of Continued Professional Development (CPD) Desirable Educated to a degree level or equivalent experience in a specialist area Other relevant professional qualification ITIL Certification (Foundation or V4) Experience Essential Senior Admin/Business Support People Management or Leadership experience Experience of developing and reviewing Standard Operating Procedures (SOPs ...

Strong knowledge of Windows 10/11, Intune, Configuration Manager, Active Directory/Entra ID and Microsoft 365. Expertise in Zero Trust, endpoint security, ITIL, ServiceNow and security assurance frameworks. Experience working in highly secure, regulated or Defence/Government environments is highly desirable. What You'll Bring A strategic ...

that supports it, e.g. Jira Diagnosing and troubleshooting application issues resulting in service outages Troubleshooting skills across different levels of the stack Understanding of ITIL terminology Experience with container management and micro-services architectures such as Docker Experience extending and improving Open Source Software Familiarisation with automation test frameworks such ...

solutions/services to mitigate risk Strong communication and storytelling skills , adapting for technical and non-technical audiences Familiarity with service management practices (e.g. ITIL, ticketing systems) Relevant certifications (e.g. CISSP, CISM, Security+, cloud security ) – desirable Proactive, accountable, and customer-focused mindset with strong ownership Job Benefits Flexible Working : Balance ...

engagement across the organisation. Key RequirementsEssential Relevant IT qualification or equivalent hands-on experience. Experience with Microsoft 365/SharePoint Online administration. Knowledge of ITIL and Service Desk support processes. Strong stakeholder management, communication, and customer service skills. Experience using incident and service request management tools. Desirable NHS experience. Microsoft ...

team. Strong technical knowledge, including the ability to build and configure systems. Experience using service management tools for incident and request management. Desirable ITIL Service Management experience. Experience using Halo IT Service Management. Experience supporting significant programmes of change. Previous experience working within the NHS or public sector environment. Important ...

administration/database concepts - MS SQL 2019Certificate Authorities Administrative experienceExperience with Linux and AnsibleExperience with Active Directory Federated trustsFamiliarity with project management methodologies including ITIL, AGILE and SCRUMSound networking knowledge – TCP/IP, DHCP, DNS, MPLSSecurity clearance:Due to the nature of our projects, you must be Sole UK National ...

building and scaling teams. In-depth knowledge of IT infrastructure, cloud services, enterprise applications, development and security technologies. In-depth knowledge of Agile, SDLC, ITIL and COBIT frameworks. Strong understanding of data protection regulations, information security standards and cyber risk management. Demonstrable experience leading digital transformation and systems integration projects. ...

improve problem management processes to reduce future incidents. About you: We're looking for an experienced Problem Analyst who will operate within the ITIL framework, focusing on investigating patterns, analysing trends, and implementing solutions that transform recurring incidents into resolved problems to ensure that Technology Services remain stable, reliable … aligned with business objectives. Essential criteria: Experience working within IT Service Management environments, with working knowledge of ITIL principles and problem management processes. Strong analytical and investigative skills, with the ability to identify root causes, assess trends and support effective problem resolution. Experience handling incidents and problems in a live ...

Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments … constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services ...

services. Ensure high levels of availability, performance and security across the IT estate. Manage incidents, problems, changes and service improvements in line with ITIL best practice. Oversee Microsoft 365, infrastructure, networking and security technologies. Manage relationships with external suppliers and service providers. Contribute to IT strategy, budgeting and future technology … have: Previous experience managing enterprise IT infrastructure and services. Strong Microsoft infrastructure and Microsoft 365 knowledge. Good networking and cyber security experience. Experience with ITIL service management principles. Excellent stakeholder management and communication skills. Experience working within regulated or compliance-driven environments would be advantageous. Knowledge of ISO 27001, Cyber ...