14 of 14 ITIL Jobs in Gloucestershire

technical guidance and support to other teams as needed What You Will Bring To The Team Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others ...

accurately recorded and managed in line with policy. About You What we’re looking for: Familiar with Service Management principles and working to the ITIL framework. Experience of working with modern IT Service Management tools (e.g. FreshService). Strong hardware diagnostics skills with experience of maintaining mainstream Desktop/Laptop ...

skills and a proactive, adaptable approach. Desirable: Experience with fibre optic cabling, AV equipment, Windows Server (2019+), Intune, Microsoft Cloud technologies, VMware ESXi, and ITIL Foundation certification. QUALIFICATIONS GCSE/A-Level education minimum. Cisco/Microsoft/CompTIA/AWS certifications or willingness to work towards them. ...

with strong interpersonal skills and a positive, proactive attitude Desired Qualities: Experience in ISO-9001, ISO-27001, and Cyber Essentials certified organisations Familiarity with ITIL-aligned service operations Exposure to project delivery using both waterfall and agile methodologies Knowledge of modern approaches to cybersecurity ...

supporting complex environments, handling escalations and mentoring 2nd line colleagues. Ability to diagnose root causes, propose solutions and communicate clearly with stakeholders. Familiarity with ITIL-aligned support processes and ticketing systems. Comfortable working in a hybrid pattern, spending three days per week in the Cheltenham office. The ideal candidate will ...

documentation Assist building compliance with our processes and policies What You Will Bring To The Team Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others ...

Project, Azure DevOps, or JIRA Strong communication skills with the ability to engage stakeholders Ability to identify and manage risks and issues Knowledge of ITIL processes (beneficial but not essential) UK residency and ability to obtain basic security clearance Why Join Us: Fully remote work location Exposure to all aspects ...

Project, Azure DevOps, or JIRA Strong communication skills with the ability to engage stakeholders Ability to identify and manage risks and issues Knowledge of ITIL processes (beneficial but not essential) UK residency and ability to obtain basic security clearance Why Join Us: Fully remote work location Exposure to all aspects ...

Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22. Familiarity with computer networks and security concepts, including firewalls and antivirus solutions. ITIL V4 knowledge. It would be great if you had: CCA-V/CCA-P certification. Experience with Windows 10/11 upgrades and software packaging. ...

utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others ...

internal stakeholders in a consultancy-focused capacity. Ability to diagnose and resolve complex issues with a methodical and customer-focused approach. Familiarity with ITIL, ticketing systems and structured support processes. Comfortable working in a hybrid role, spending three days per week in the Cheltenham office. The ideal candidate will bring ...

utilise documentation Assist building compliance with processes and policies What you will bring to the team Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others ...

Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management processes - preferably to ITIL V4 Foundation standard. Skills and Experience: Eligibility for Security Clearance 2+ years proven experience in an EUD Engineer role or similar Strong knowledge of: Windows …/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a dynamic ...

focused IT support role including working within a service management platform (Jira, ServiceNow). Experience managing and prioritising incidents/requests. Basic understanding of ITIL principles and best practices. Excellent written and verbal communication skills, with an ability to clearly explain technical concepts. Strong analytical abilities and a proactive approach … resolving issues. Relevant certifications such as ITIL Foundation or CompTIA A+. Experience working in M365 environment. Educational Requirements This role isn’t being restricted by educational requirements. Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that ...