10 of 10 ITIL Jobs in Gloucestershire

Management (CIM) framework and ensuring timely Post-Incident Reviews (PIRs) and Root Cause Analysis (RCA). - Lead the development, review, and assurance of all ITIL processes (Incident, Problem, Request, and Access Management) to maintain a robust and compliant service management framework. - Accountable for infrastructure-level technical assurance and ensuring rigorous ...

Microsoft 365, particularly Excel, Word, Outlook, and Teams. Experience maintaining project documentation and producing reports. Strong attention to detail and problem-solving ability. Desirable ITIL, Azure, VMWare and Agile certifications Key Competencies Project Delivery and Execution Technical Understanding Stakeholder and Relationship Management Planning and Resource Coordination Communication and Reporting Accountability ...

theyve committed to Working with third parties on scoping, quotes and delivery Tracking project costs and reporting progress to the IT Director Working within ITIL change processes Handing projects over to support with full documentation and training What youll need: 3rd line level experience across Microsoft 365 and Azure ...

Specification Qualifications, Accreditations, Education Essential Formal qualifications to degree level in an IT related field (or equivalent experience)and an appropriate Microsoft Accredited Qualification ITIL Qualified Evidence of substantial formal/informal CPD in the area of technology enhanced learning. Desirable Clinical qualification Diploma/Foundation degree in an Audio ...

skills and the ability to stay calm and professional under pressure. We'd also welcome relevant industry training such as CompTIA Security+, CompTIA Network+, ITIL Foundation or Google Certifications. An understanding of how schools operate and the daily IT challenges they face, or a background in education technology, would ...

cause analysis and deliver effective solutions. Strong understanding of integration technologies and standards, including REST, SOAP, JSON, XML, OAuth and Web Services. Knowledge of ITIL principles and the ability to manage and prioritise multiple incidents, problems and support activities within agreed service levels, remaining calm under pressure. Strong analytical ...

utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others ...

third-party suppliers, including scoping, quotes and delivery against agreed outcomes Managing project budgets, tracking cost savings and reporting progress to leadership Working within ITIL change and service transition processes Handing projects over to support teams with full documentation and training Improving how projects are run and sharing knowledge across … confidence to hold people to account, including those you dont directly manage Experience managing budgets and reporting to senior stakeholders Experience working within ITIL-aligned change management A solid grasp of project methodology (PRINCE2, Agile, Waterfall or hybrid); a formal qualification is welcome but not essential Useful but not essential ...

health of the enterprise network security estate, focusing on firewalls and SASE services. Key Responsibilities Operations & Service Management: Support security infrastructure and firewalls following ITIL practices (incident, request, problem, change management). Incident & Issue Ownership: Methodically triage, diagnose, remediate, and close incidents; escalate with evidence when needed. Change Delivery: Translate … equivalent load balancers). Desirable: AWS/Azure networking, vulnerability management (Tenable), email security (Mimecast), basic scripting/automation (Python, PowerShell, APIs), and ITIL or vendor certifications (PCNSE, NSE, CCNA/CCNP). Working Conditions Shift Rota: Coverage between 08:00 and 18:00, with occasional out-of-hours maintenance ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...