17 of 17 ITIL Jobs in Gloucestershire

Degree level in a relevant computing or business management discipline or substantial experience in a relevant role Good general level of education particularly in English and Mathematics Experience of ITIL Service Management Relevant Microsoft 365 Administrator Qualification or equivalent experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as More ❯

Azure) and advanced troubleshooting. Experience supporting complex environments, handling escalations and mentoring 2nd line colleagues. Ability to diagnose root causes, propose solutions and communicate clearly with stakeholders. Familiarity with ITIL-aligned support processes and ticketing systems. Comfortable working in a hybrid pattern, spending three days per week in the Cheltenham office. The ideal candidate will bring strong technical depth, a More ❯

scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

tight deadlines Desirable Qualifications: SC Cleared or eligible to obtain clearance Microsoft certifications (e.g., MCSA, MS-102, AZ-104) VMware Certified Professional (VCP) CompTIA Security+ or equivalent PRINCE2 or ITIL Foundations (understanding of delivery frameworks) Personality & Fit: Willing to handle any part of IT delivery Confident on-site presence; thrives in collaborative settings Open to being fully onsite - both in More ❯

business management discipline or substantial experience in a relevant role European Computer Driving Licence (ECDL) or equivalent Good general level of education particularly in English and Mathematics Experience of ITIL Service Management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯

project tools such as Microsoft Project, Azure DevOps, or JIRA Strong communication skills with the ability to engage stakeholders Ability to identify and manage risks and issues Knowledge of ITIL processes (beneficial but not essential) UK residency and ability to obtain basic security clearance Why Join Us: Fully remote work location Exposure to all aspects of project delivery and software More ❯

Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22. Familiarity with computer networks and security concepts, including firewalls and antivirus solutions. ITIL V4 knowledge. It would be great if you had: CCA-V/CCA-P certification. Experience with Windows 10/11 upgrades and software packaging. MS MECM and UE-V More ❯

system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

with internal teams to enhance automation and system reliability Essential Skills & Experience Strong knowledge of Linux system administration (RHEL/CentOS 6/7/8) Experience working to ITIL best practices Excellent organisation, time management, and troubleshooting skills A proactive mindset focused on process improvement and root cause analysis Strong communication skills and willingness to share knowledge within a More ❯

activities - Proactively seek efficiencies, cost savings, and process improvements, and promote change to secure continuous improvements. Person Specification Qualifications and Training Essential GCSE (or equivalent) in Maths and English ITIL Certification (Foundation or V4) Desirable Educated to a degree level or equivalent experience in a specialist area Other relevant professional qualification Experience Essential Senior Admin/Business Support People Management More ❯

Experience working directly with customers or internal stakeholders in a consultancy-focused capacity. Ability to diagnose and resolve complex issues with a methodical and customer-focused approach. Familiarity with ITIL, ticketing systems and structured support processes. Comfortable working in a hybrid role, spending three days per week in the Cheltenham office. The ideal candidate will bring strong communication skills, technical More ❯

and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/Sharepoint, Understanding of Incident/Problem/Change Management and Configuration Management processes - preferably to ITIL V4 Foundation standard. We are working with a leading public sector organisation seeking an experienced IT Support Analyst to join their busy internal support team on a contract basis. This … 2nd Line IT Support role. Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Experience with ITSM tools such as IFS Assyst (or similar). Excellent communication skills and a strong customer service approach. Able to adapt More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management processes - preferably to ITIL V4 Foundation standard. Skills and Experience: Eligibility for Security Clearance 2+ years proven experience in an EUD Engineer role or similar Strong knowledge of: Windows 10/11 Microsoft … Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment. More ❯

with stakeholders/customers. Desirable requirements SQL/Azure SQL knowledge. Knowledge of Power Platform, including Power BI, and Azure infrastructure and technologies. Appreciation of Information Technology Infrastructure Library (ITIL). Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also More ❯

the delivery of high-quality technical support services, maintain robust IT infrastructure, and drive continuous improvement across IT operations. You will lead and integrate operational and infrastructure teams, implementing ITIL best practices to deliver exceptional service standards. The scope of this role includes IT service desk, hardware and software assets, configuration and change management, servers, IP networks, storage, and cloud … a minimum of 4 days per week in the office and participation in the ScotRail IT On-call rota. Key Responsibilities: * Lead and manage operational and infrastructure teams, implementing ITIL best practices to deliver excellent performance and customer experience. * Oversee implementation and maintenance of IT infrastructure, including servers, networks, storage, and cloud services. * Ensure high availability, performance, and security of More ❯