1 to 25 of 55 ITIL Jobs in Gloucestershire

Experience with Nutanix and Cohesity Experience with Linux Workstation and Server Support Working to standards in accordance with ISO27001, CyberEssentials Plus, UK Government MoD framework Knowledge and application of ITIL concepts, or an ITIL v3 certification Business Continuity/Disaster Recovery Testing, Planning and Upkeep Ability to manage and implement Small to Medium Scale Projects Important to know Due to More ❯

combination of : A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems. Knowledge of Agile work practices. A knowledge and understanding of foundational ITIL functions, principles and processes. A proven track record in the implementation and maintenance of complex IT systems. Recent practical experience of successfully integrating complex COTS products. Expertise in the integration More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯

your own role impacts security and demonstratesroutine security practice and knowledge required for own work.Requirements Desirable to have working knowledge of RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection and MoPI (Management of Police Information More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out With: Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4. Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud). Experience with AutoTask, Datto RMM, and Cyber Essentials compliance. Containerisation know-how (Docker, Kubernetes). More ❯

for the DevOps team Experience you'll need A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems Knowledge and understanding of foundational ITIL functions, principles and processes A proven track record in the implementation and maintenance of complex IT systems Recent practical experience of successfully integrating complex COTS products Expertise in the integration More ❯

experience in complex environments Experience with Window o/s, Active Directory, Group Policy, M365. Familiarity with Records Management, or mobile data systems (e.g. Pronto) is ideal Understanding of ITIL, service management, and change control processes Excellent analytical, troubleshooting, and stakeholder engagement skills A methodical, security-conscious approach to issue resolution Experience supporting or administering Windows Server and Microsoft systems More ❯

and monitoring Windows Server 2008 environments. Experience using monitoring tools, responding to alerts, and identifying risks. Experience triaging and responding to incidents and requests. Experience working within SLAs and ITIL processes. Awareness of key change management processes. Ability to participate in the on-call rota and work occasionally out of hours. Experience with SQL Server Management Studio and MySQL. Experience More ❯

Skills: AWS Certified DevOps Engineer - Professional or equivalent certification Proficiency in Terraform, AWS CDK, or CloudFormation Experience with Ansible for configuration management Strong scripting skills (e.g., Python, PowerShell, Bash) ITIL Foundation Certification or experience with ITIL-based environments Clearance Requirements: Clearance to StartBPSS Clearance for Role SC Must be a UK Citizen and based in UK for the duration Must More ❯

the account and employee engagement strategies. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers More ❯

User Computing, IAM, PKI, Server hardening, SIEM, SOAR, virtualisation (VMware) Participate in pre-sales tasks and perform ongoing support of delivery collateral. Familiarity with MITRE ATT&CK Familiarity with ITIL Who we are: We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio More ❯

part of a team Business process modelling (with ability to use a conventional modelling notation, e.g. UML) Skills Desired: Lean Six Sigma experience Agile/SAFe experience APM PFQ ITIL 4 exposure Knowledge of Service Oriented Architecture Working with large-scale and complex integration programmes Working with 3rd party suppliers Clearance Requirements: BPSS Pre-screening required to start SC Required More ❯

role Excellent communication and interpersonal skills, with a focus on providing exceptional customer service. Demonstrate ability to troubleshoot and resolve technical issues efficiently. ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous. Relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or similar are highly desirable. A clear grasp of current IT developments and More ❯

Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain More ❯

Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are More ❯

firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location: Bristol - 5 DAYS A WEEK ONSITE Rate More ❯

Experience with understanding network architectures and troubleshooting network-related issues using Linux tools In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability In-depth understanding of ITIL v4 and standard ITSM practices and process Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners More ❯

required to undergo National Security Vetting (e.g. CTC, SC or NPPV). What you'll be doing • Act as a subject matter expert and ensure that you operate our ITIL function process & procedures smoothly and efficiently to support business implementation or service restoration and reduce impact to customers • Responsible for preparing data for and running Change Advisory Board meetings with … on change record assessment The skills you'll need Service Transition Decision Making Growth Mindset What we would like to see on your CV • Able to provide expertise around ITIL Change Enablement best practice, preferably with certification in ITIL V4 Foundation. Understanding of an ITIL Service Transition function in a large technology company • Excellent communication skills and experience of managing More ❯

and prioritise the features/enhancements/increments that will achieve the best value for the customer; defining user stories and/or features and functionality. Continuous Improvement . ITIL V4 Service Value System (SVS) cornerstone. Drive continuous improvement and anticipate changes in customer need, adapt and create transitioning plans. Work with internal stakeholders to agree consistent product documentation and … Demonstrated ability to deliver key outputs and balance project work with operational responsibilities. Strategic Thinking Familiar with stakeholder mapping techniques (RACI knowledge is a plus) and experienced in applying ITIL principles across change management, service delivery, or product management. Security & Privacy by Design A strong advocate for embedding security and privacy from the outset in all work. Qualifications Holds a More ❯

Essential skills of the IT Technician: Microsoft server and Cloud operating systems and infrastructure experience MS applications including O365 admin Networking experience with Switches, Routers and Firewalls Understanding of ITIL processes and procedures Experience with Active Directory, Group Policy, DNS, DHCP, TCP/IP Desirable experience of the IT Systems Administrator: Experience working in a school/education environment. Benefits More ❯

Essential skills of the IT Technician: Microsoft server and Cloud operating systems and infrastructure experience MS applications including O365 admin Networking experience with Switches, Routers and Firewalls Understanding of ITIL processes and procedures Experience with Active Directory, Group Policy, DNS, DHCP, TCP/IP Desirable experience of the IT Systems Administrator: Experience working in a school/education environment. Benefits More ❯

Eligibility for Management Vetting (MV) security clearance. Desirable Exposure to RMS (e.g. Niche), mobile policing platforms (Pronto) or Computer-Aided Dispatch systems. Familiarity with incident/problem-management frameworks (ITIL) and quality-assurance methodologies. Full UK driving licence and willingness to travel between Gloucestershire sites on occasion. Benefits Competitive public-sector salary with Market-Force Factor allowance. 37-hour working More ❯

Database management, e.g. MySQL, Postgress; Software development methods and techniques e.g. Agile methods such as SCRUM; Software change management, notably familiarity with git; Public sector best practice guidance, e.g. ITIL, OGC toolkit. Additional Requirements: Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success: Ability to engage effectively with stakeholders, including resolving issues and identifying More ❯