Information Technology Infrastructure Library (ITIL) Jobs in Hampshire

Service Desk Analyst / 1ST Line Support - Hampshire. A highly establish market leader within their industry sector are looking for a Service Desk Analyst to join their expanding team. Responsibilities: To answer all requests to the Service Desk as fed by the Automated Call Distribution (ACD) and email systems. To assess...

Working with the Taylor Made team to ensure that any service related issued are resolved in line with specific SLA’s and to the customers’ satisfaction... - Work towards achieving agreed and contracted SLA’s... - Ensure all activities are aligned with ITIL procedures... - Experience of working within an ITIL and change...

1st Line Support / Service Desk / Helpdesk / Windows XP / Windows 7 / MS Office / ITIL / Active Directory / Basingstoke / Permanent / £18,000 pa... You must be familiar with using call logging systems and be able to identify and prioritise your work load, adhering to all SLA's agreed... Essential Skills: Previous experience working...

with a proven track record in supporting bespoke software applications, strong database Oracle / SQL design work... The ideal candidates will have a skill set to include as many of the following: Application Support, SQL 2005/2008, Software Support, Bespoke software support, Oracle, ITIL, SLA's, BizTalk, Problem Management, Service Management,...

The purpose of this Change Analyst / Configuration Analyst role will be to work as part of Change / Config team that is responsible for managing all change and configuration processes within an ITIL environment. Therefore, the successful candidate will be able to clearly demonstrate: - Strong experience of Change and Configuration management. -...

Solid understanding and proven track record with Microsoft technologies Experienced with managing infrastructure using HP storage technologies EVA/MSA/Xseries In-depth experience with administration of server infrastructure with the use of scripting with Microsoft Powershell Windows Server 2003/2008 Windows 2003 / 2008 Clustering Active Directory DHCP / DNS / WINS Experience...

Any experience of Mac OSX would be desirable. Some experience of Server 2003 / 2008 server systems including basic Active Directory (group Policy, domains) and Exchange... Experience within VMware would be desirable... Keywords: Desktop support, 1st line, 2nd line, windows XP, windows 7, Windows 8, trouble shooting, Active Directory, Exchange, Server...

An experienced infrastructure engineer, with good Red Hat Linux skills, is urgently required to join the busy infrastructure team with my market-leading client in the Andover area... - Ensure disaster recovery plans are regularly tested... - Tuning Linux systems for peak efficiency, integrity and security. - Linux Shell Scripting. - Storage Administration (NFS,...

Educated to Degree Level or with equivalent experience 2... Professional Qualification in Prince2 project management, ITIL or equivalent Training in Service or Project Management 2... Exposure to a variety of technical platforms such as Open Systems (Unix / Linux), IBM Mainframe and Microsoft Windows 4. Exposure to relational database systems (Oracle,...

Firewall administration and overall client network security... *Administration of primary DNS for high-profile domains... *Excellent working knowledge of Windows Server 2003 / 2008. *Exchange server 2003 / 2007 / 2010 implementation experience... *Symantec backup exec configuration and maintenance... *Daily system checks, servers, backups and firewalls... *MCITP or working towards certification. *ITIL v3...

Due to a secondment, my client is looking for an ITIL accredited Change and Configuration Analyst to work within a small and friendly team. The successful applicant will need to be used to working within an ITIL framework and hold some form of ITIL accreditation. Must have outstanding communication skills...

HP ProLiant server hardware installation, configuration and support - HP ProCurve network hardware installation, configuration and support - NetApp FAS shared storage installation, configuration and support experience - HP StorageWorks MSA shared storage installation, configuration and support experience - Cisco router and switch installation and support experience (CCNP or above) - VMware installation and support...

This role is to adapt some existing and create some new service procedures to ITIL v3 standards right across the service spectrum... You will need to ensure that purposeful business scenarios and use cases are created and agreed and purposeful test scripts are created and agreed, participate in people, process...

MS SharePoint. - MS SQL Server (2005 onwards desirable) - C# or ASP.NET... Keywords: ERP / Dynamics / Microsoft MCSE/MCSA Certification / ITIL V3 / MS SharePoint / MS Server 2008 / MS SQL / Server 2005 / C# / ASP.NET / SQL / SSRS / Manager / Application Team Lead / Sussex / Chichester / Eastbourne / Portsmouth / Horsham / Crawley / London / Oxford / Software Applications / Hampshire.

Focusing on ITIL Service Strategy and Service Design processes design and development to a World Class standard... Support the Business Process Owners in designing and implementing ITIL Service Strategy and Service Design processes supporting the Programme Facilitate and participate in People, Process and System design and implementation workshops. Develop Transition...