11 of 11 ITIL Jobs in Milton Keynes

performance, governance and continual improvement initiatives. Excellent stakeholder management and communication skills, with the ability to engage at both technical and senior leadership levels. ITIL 4 Managing Professional certification or equivalent Service Management expertise. Relevant IT qualification or significant equivalent industry experience. Desirable Experience Experience supporting international or geographically dispersed ...

communication, and leadership skills.Strong planning, budgeting, and risk management capabilities.QualificationsPRINCE2 Practitioner (or equivalent project management certification).ITIL Foundation certification or practical experience working within ITIL-based service management environments.Additional project management qualifications such as PMP or Agile certifications would be advantageous.TPBN1_UKTJ ...

environments. Strong understanding of structured cabling, network hardware, and comms cabinet installations. Excellent project management skills, including planning, scheduling, and resource allocation. Familiarity with ITIL, Prince2, or Agile methodologies (certifications preferred). Strong communication and stakeholder engagement skills. Ability to manage multiple sites and vendors effectively. Desirable Qualifications Technical certifications ...

cabling, comms cabinets, and network hardware Confident managing multiple sites, vendors, and competing priorities Solid project management background with experience using Prince2, Agile, or ITIL Excellent communication skills with the ability to engage both technical and non-technical stakeholders Nice to Have Network certifications such as CCNA, CompTIA Network+ ...

guardrails to ensure scalability, maintainability, and security across all implementations. Conduct architecture reviews, provide technical oversight, and ensure compliance with ServiceNow best practices and ITIL/TOGAF frameworks. ITSM & Design Tooling Migration Lead the full lifecycle migration from legacy ITSM platforms to ServiceNow, including data migration, process re-engineering … CMDB Discovery. Strong command of ServiceNow development: Scripted REST APIs, Business Rules, Script Includes, UI Policies, Client Scripts, and ACLs. Solid grounding in ITIL v4 processes and enterprise architecture frameworks (TOGAF or equivalent). Exceptional stakeholder management skills with experience presenting to senior leadership and executive committees. SKILLS & COMPETENCIES Technical ...

responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology … ensure rapid restoration of impacted services. Own incident command during high-severity events, coordinating technical, delivery, and business stakeholders. Establish and maintain robust ITIL-aligned Incident Management processes across the P3M environment. Chair Major Incident bridge calls and provide clear communication to senior stakeholders and leadership teams. Drive service recovery ...

located in Milton Keynes with a working practice of 3 days onsite/2 days remote. The contractor will work within an ITIL‐focused ITSM function and will be responsible for strategic leadership, overseeing service delivery, continual improvement, stakeholder engagement, customer satisfaction, developing and leading a team of service management … including Service Delivery Managers. Knowledge of working with service management tooling, specifically ServiceNow. Knowledge of setting up SLAs/OLAs. ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification. Evidence of delivering services to standards such as ISO 9001/ISO 20000‐1. Experience setting up ITSM strategy ...

responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes .The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business … Major Incidents and ensure rapid restoration of impacted services.Own incident command during high-severity events, coordinating technical, delivery, and business stakeholders.Establish and maintain robust ITIL-aligned Incident Management processes across the P3M environment.Chair Major Incident bridge calls and provide clear communication to senior stakeholders and leadership teams.Drive service recovery activities ...

improve client satisfaction with transparency and effective communication. About You 3+ years experience supporting external customers in a Software Support or Application Support environment ITIL V3 Qualification or experience currently in an ITIL environment Excellent communications skills (Written and Verbal) Incident management experience i.e. understand, triage, diagnose incidents and tickets ...

vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification or practical experience working within ITIL-based service management environments. Additional project management qualifications such as PMP or Agile certifications would be advantageous. ...

quantitative and qualitative data about users to turn user focus into outcomes Work independently, share information and assist others with requests for service Desirable ITIL Foundation is a desirable qualification for this role. Successful candidates will be expected to gain ITIL Foundation. ...