9 ITIL Jobs in South London

positive working relationships with colleagues and key external contacts EDUCATION/TECHNICALSKILLS University degree and 5 years’ relevant management experience Relevant IT certifications: Microsoft, ITIL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Work is performed in a designated professional office workstation and environment. Extensive use of office equipment to include computer, monitor more »

months+ 1st line support experience Providing customer service to all levels of business Active Directory Windows 10 Office 365 Basic network troubleshooting - desirable ITIL - desirable The ability to undergo UK Security Clearance In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment more »

managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes · Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. · Deliver outstanding customer service, perception more »

and experience Essential criteria Post Graduate Technical degree, and proven technical history Evidence of continual professional/managerial development required Proven evidence of PRINCE2, ITIL and other methodologies Relevant experience in supporting users with knowledge of NHS data reporting, data quality, performance management and Service Improvement Knowledge and experience of more »

skills Presentation skills Analytical skills Team working Initiative Strong interest in networking Full UK Driving Licence Network Fundamentals Incident management experience Networking career aspirations ITIL fundamentals (beneficial) Networks and Communications Positive attitude Face-to-face and virtual work Willing to learn Quick-thinking and driven Ability to work independently Qualifications more »

tools, equipment, and standards to meet the targets set To be considered for this role, you will have: Knowledge of Windows technologies Understanding of ITIL processes Good interpersonal skills and are well organised and practical with a logical, analytical approach to problem-solving. Pays careful, close attention to detail. Has more »

creation of dashboards for monitoring and alerting of services (Kibana/Grafana/Splunk) · Experience with tools such as Packer, Terraform, Ansible, Chef, Puppet ITIL qualification (ITIL 4 certification preferred) · Work experience of development within an Application Support environment · Experience with large scale, complex Application Services customers. Experience of contributing more »

their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures or as directed by the Team Lead and Provide deeper analysis with some assistance from … from established procedures by performing a structured work assignment Use existing procedures to solve routine or standard problems Knowledge, Skills and Abilities: Knowledge of ITIL Service Management Excellent customer service skills Continues to build knowledge of the organisation, processes, and customers Use prescribed guidelines or policies to analyze, troubleshoot and … and prioritization skills Clearly client-oriented with a strong focus on quality and efficiency Ability to adapt 9-hour rotating shift schedule Knowledge of ITIL service desk & tool (ServiceNow, JIRA) Knowledge of air cargo industry an asset Languages: Fluent English (verbal and written); other languages considered an asset Has conceptual more »

A fantastic opportunity for an experienced Application Support Analyst to work within the Business Applications and Analysis team to provide support for our platforms across the business, in particular Finance systems, Client Details A leading construction firm. Description A fantastic more »