Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in ITServiceManagement and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Jumar Solutions
/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Hybrid working, Medical
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Applause IT Limited
SSRS, SSIS IIS configuration, AJAX Non-technical Skills: Strong problem-solving abilities. Excellent communication skills. Conscientious and proactive work ethic. Familiarity with ITIL/ITSM environments. Ability to lead a support team. Ready to make a difference? Please hit APPLY NOW!!!! Support Developer | ASP.Net | C# | ITIL | SQL Server | Oracle | Software more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Intellect UK Group Limited
a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology ITServiceManagement Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
DWP Digital
purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. more »
actions. Lead, manage, hire and, train engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs … Service Delivery role to motivate and lead virtual teams and partners. Experience of working within an SME focussed Managed Services Provider. ITServiceManagement - ITSM process design and implementation experience. Communication - Effective collaboration within a wider organisation and with the board and senior leadership team. Budget/Costs/Revenue more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
expanding IT services division as they expand their portfolio of services. Role purpose: This is a combined operational based position operating within the ITServiceManagement team Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of … CIs, and effect system changes smoothly Experience required: Significant and recent experience in a IT Change & Configuration Manager role Familiarity with helpdesk ticketing systems (ITSM tools) Experience of ITSM tools are important - experience of ServiceNow or HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/ more »
with a leading public sector organisation to recruit an ITIL ServiceManagement Analyst. In this pivotal role, you will spearhead the alignment of ITServiceManagement policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental in reviewing existing processes … with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all ITService Delivery matters. Enhance and … alignment with existing commitments. Collaborate with colleagues to continually refine Joiners/Movers/Leavers processes, and undertake any other tasks related to ITServiceManagement as directed by the ITService Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
expanding IT services division as they expand their portfolio of services. The role: This is a combined operational based position operating within the ITServiceManagement team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success … and recent experience in a IT Incident, Problem & Request Manager role, managing ITIL processes in medium to large organizations Familiarity with helpdesk ticketing systems (ITSM tools) ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of ITSM tools are important - experience of ServiceNow or HALO is more »