ITSM Jobs in Birmingham

IT Service Management (ITSM)
West Midlands > Birmingham

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 101 89 144
Rank change year-on-year -12 +55 -4
Permanent jobs citing ITSM 51 47 51
As % of all permanent jobs advertised in Birmingham 1.80% 2.49% 1.64%
As % of the Processes & Methodologies category 2.22% 2.59% 1.68%
Number of salaries quoted 45 35 38
10th Percentile £31,250 £33,436 £29,375
25th Percentile £51,700 £34,726 £44,688
Median annual salary (50th Percentile) £58,700 £50,000 £52,500
Median % change year-on-year +17.40% -4.76% +5.00%
75th Percentile £65,000 £65,625 £61,563
90th Percentile £89,750 £80,000 £77,500
West Midlands median annual salary £58,700 £50,000 £45,000
% change year-on-year +17.40% +11.11% +6.51%

All Process and Methodology Skills
Birmingham

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,301 1,814 3,037
As % of all permanent jobs advertised in Birmingham 81.25% 96.23% 97.81%
Number of salaries quoted 1,859 1,340 2,261
10th Percentile £32,000 £31,475 £34,500
25th Percentile £40,988 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +4.76%
75th Percentile £70,000 £71,250 £71,250
90th Percentile £85,000 £82,500 £83,750
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

ITSM
Job Vacancy Trend in Birmingham

Job postings citing ITSM as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for ITSM in Birmingham

ITSM
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing ITSM in Birmingham.

Salary trend for ITSM in Birmingham

ITSM
Salary Histogram in Birmingham

Salary distribution for jobs citing ITSM in Birmingham over the 6 months to 23 May 2024.

Salary histogram for ITSM in Birmingham

ITSM
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.80%) Confluence
2 1 (1.96%) Microsoft Exchange
Applications
1 2 (3.92%) Microsoft Office
Business Applications
1 2 (3.92%) Dynamics CRM
1 2 (3.92%) Oracle EBS
Cloud Services
1 10 (19.61%) Microsoft 365
2 5 (9.80%) Dynamics 365
3 2 (3.92%) Azure
3 2 (3.92%) IaaS
3 2 (3.92%) PaaS
3 2 (3.92%) SaaS
Communications & Networking
1 2 (3.92%) Wi-Fi
Development Applications
1 5 (9.80%) JIRA
General
1 19 (37.25%) Social Skills
2 11 (21.57%) Inclusion and Diversity
3 8 (15.69%) Analytical Skills
4 5 (9.80%) Law
5 3 (5.88%) Finance
5 3 (5.88%) Presentation Skills
5 3 (5.88%) Turkish Language
6 2 (3.92%) Fire and Rescue
6 2 (3.92%) Local Government
7 1 (1.96%) Banking
7 1 (1.96%) Legal
7 1 (1.96%) Marketing
7 1 (1.96%) Retail
Job Titles
1 17 (33.33%) IT Manager
2 16 (31.37%) Service Manager
3 11 (21.57%) IT Services Manager
4 6 (11.76%) Architect
4 6 (11.76%) Problem Manager
5 5 (9.80%) Business Manager
5 5 (9.80%) Business Systems Manager
5 5 (9.80%) Change Manager
5 5 (9.80%) Compliance Manager
5 5 (9.80%) Delivery Manager
5 5 (9.80%) IT Change Manager
5 5 (9.80%) Service Delivery Manager
5 5 (9.80%) Service Management Manager
5 5 (9.80%) Systems Manager
6 4 (7.84%) Consultant
6 4 (7.84%) Service Architect
6 4 (7.84%) ServiceNow Architect
7 3 (5.88%) Head of Service Management
7 3 (5.88%) Incident and Problem Manager
7 3 (5.88%) IT Support
Miscellaneous
1 5 (9.80%) Management Information System
2 4 (7.84%) CMDB
3 2 (3.92%) Self-Motivation
4 1 (1.96%) Smartphone
Operating Systems
1 4 (7.84%) Windows
2 2 (3.92%) Windows 10
Processes & Methodologies
1 35 (68.63%) ITIL
2 31 (60.78%) Service Management
3 19 (37.25%) Service Delivery
4 16 (31.37%) Agile
4 16 (31.37%) Configuration Management
5 15 (29.41%) Continuous Improvement
6 13 (25.49%) Customer Service
7 12 (23.53%) Problem-Solving
8 11 (21.57%) Change Management
8 11 (21.57%) Problem Management
9 10 (19.61%) Business Strategy
10 9 (17.65%) Project Management
11 8 (15.69%) Artificial Intelligence
11 8 (15.69%) Digital Strategy
11 8 (15.69%) Knowledge Management
11 8 (15.69%) Knowledge Transfer
12 7 (13.73%) Asset Management
12 7 (13.73%) PRINCE2
12 7 (13.73%) Risk Management
12 7 (13.73%) Stakeholder Management
Qualifications
1 8 (15.69%) Degree
2 6 (11.76%) ITIL Certification
3 5 (9.80%) APMG
3 5 (9.80%) PMI Certification
3 5 (9.80%) PMP
3 5 (9.80%) Security Cleared
4 3 (5.88%) BPSS Clearance
4 3 (5.88%) SC Cleared
5 2 (3.92%) MCSE
5 2 (3.92%) Microsoft Certification
6 1 (1.96%) A+ Certification
6 1 (1.96%) MCP
Quality Assurance & Compliance
1 11 (21.57%) SLA
2 9 (17.65%) Accessibility
3 5 (9.80%) Data Quality
System Software
1 4 (7.84%) Active Directory
Vendors
1 26 (50.98%) ServiceNow
2 11 (21.57%) Microsoft
3 7 (13.73%) Salesforce
4 4 (7.84%) SAP
5 2 (3.92%) Oracle
6 1 (1.96%) Cisco
6 1 (1.96%) Citrix
6 1 (1.96%) Google
6 1 (1.96%) SolarWinds
6 1 (1.96%) VMware