Epsom, Surrey, South East, United Kingdom Hybrid / WFH Options
Lloyd Recruitment - Epsom
via Telephone. Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk ITservicemanagement tool, while delivering excellent and clear communications of incidents, service requests and service updates to our customers within agreed timescales Delivery of first-class more »
Farnham, Surrey, United Kingdom Hybrid / WFH Options
Zenzero Solutions
MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident. Management, Service Request more »
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Confidential
customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM tool. Enhance the approach to reporting metrics. Responsible for managing obsolescence of in-support products. Maintain and improve test infrastructure. Work closely with key customers more »
of professionalism and ensure customer satisfaction throughout the support process. Continuously strive to enhance the end-user experience and exceed their expectations. Utilise ITservicemanagement principles and processes to deliver efficient and effective service delivery. Follow best practices and standard operating procedures in incident management, problem management, and change … line technical assistance to end-users. Coding and scripting would be a bonus! Strong understanding of servicemanagement principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem-solving and analytical skills, with the ability to prioritise and manage more »